Avoid, avoid, avoid! Absolutely horrible. 1.) Transfer to car pickup is via a bus that leaves ONCE every HOUR from Heathrow. Green motion provided an incorrect departure time for the bus. Additionally, they use nomenclature bus, although it is actually a shuttle and leaves from the car/hotel shuttle area. Nobody in the airport has ever heard of this shuttle. It is a 45 minute ride to the car pickup point. There are about six stops before reaching your destination. Meaning, minimum of 2.5 hours until you reach the car rental desk from baggage claim. Same for return. It took us 3 hours. Drivers do not announce the stops. With luck you won't miss it. Buses are not air conditioned. 2.) Upon arrival at the desk, you will wait outside. There is only ONE person at the desk. They take a minimum of 20 minutes to hand the keys to a customer. We waited over an hour and 20 minutes to get the keys to our rental car. 3.) I declined insurance, which really upset the clerk. Showed copy of private insurance I had purchased which exceeded their minimum requirements. They responded by DOUBLING the mandatory deposit to over $3000 USD for a compact car. At heart, this company is an insurance scam. 4.) NO RESTROOMS. There are no restrooms at the car rental facility. Meaning, you need to hold it for a minimum of 4 hours from the time you depart from the airport. The hotel (Holiday Inn) is closed and now operates as a refugee center where access is prohibited by two guards with radios. I asked one if I should just piss on the trees. He nodded in affirmation. This feature never made it on Green Motion's website. 5.) Speaking of, this and many other locations are not listed on their website. Phone number plays a brief message before hanging up with no option to speak to a customer service rep. There is no customer service. Probably the worst business I've ever encountered. If there is a regulatory agency in the UK that oversees these businesses. Please, close their doors. They're hurting a lot of people. read more

Not only slim choices on vehicles, but damaged. Make sure and take plenty of pictures. If you bring the vehicle back early, they keep the money without reimbursement. My fault for using a small company. read more

The business is based out of a closed hotel that is being used as a government run refugee housing center! There is NO transportation in or out of there past the hotel hopper bus that MAYBE comes by once an hour....Unless you want to order an uber and stand around while the security guards for the refugee center stare at you! read more

Do not rent a car from here! It is worth the extra money for Budget or Avis! You have to wait for hours for a bus to take you to the Holiday inn to pick up car. It is a sketchy area! Car was fine but had trouble getting car back thru traffic and closed roads. The wait for the shuttle bus back to Heathrow was at least an hour. Not worth the hassle to rent a car cheaper ! read more

Total scam as everyone has said. Rented me a completely scratched SEAT (which I questioned how they were ever going to tell any incremental damage) and then said I caused more damage. Charging me $800 for the scratch which makes it the most expensive car rental company I have ever rented through, heavily pushing insurance onto customers and if you don't take it this is the result. They are so bad, don't fall for cheap rental. Go to another company. I've never caused damage in my life and I rent frequently with AVIS See the photos below for how bad the car was when I picked it up. read more

WARNING TO ANYONE USING THIS COMPANY! - it is a scam!!! Turned up to return my car and watched 3 customers in a row ahead of me get charged £400 for tiny scuffs on the cars they were returning. My turn- I was charged £400 for a 3mm dent on the inside of the door!!! What on earth?!! This company makes its money by charging its customers ridiculous fees for repairs on the return of the cars. I had already spent £200 on the rental and a further £200 on insurance... and I still had to pay £400 for this tiny scuff. The staff were also extremely rude to me and appeared to be taking great pleasure in telling me I had to pay £400 (which they debited straight from my account). DO NOT USE THIS COMPANY!!! It is not a coincidence that 4 people got these charges in one morning! Go to enterprise or Hertz if you don't want to be ripped off read more

Difficult to find, long lines to pick up car (more than 1 hr), must pick up car on time (cannot pick up early), and pretty terrible service. We booked our car for 1.30pm. Arrived at 11.30am, waited in line for 1 hr, got told that we cannot pick up car yet and that we would not need to line up again when we came back, came back at 1.20pm and went straight to the reception ... And 16 mins later still waiting to be served. I disagree with Darin below. Most of my reviews are above 3 stars and this is my first 1 star review. I have seen at least more than 2-3 other unhappy customers in the time I've sat here. Don't fall for the cheap rental unless you are willing to put up the poor service. Oh and there is only free shuttle to LHR for the driver. 4.5 pounds for each passenger. read more

Horrible experience with Green Motion Heathrow which is actually located a costly and inconvenient bus ride from the airport. I was fraudulently charged damages for a minor scrape (approximately 1cm) that was likely on the car before I collected it. The inspector - who checked me in and out - was quick to have me sign the documents without doing an inspection but conveniently enough walked straight to a particular wheel at check out and wrote me up right away - without looking at the rest of the car! End result is greater than $200 charges for something that a) I did not do and b) is beyond immaterial by all definitions. Completely hustled by these dishonest criminals. I will dispute all charges. Side note - there were several other disgruntled renters while I was there. You've been warned... read more

This company is an absolute scam. I am amazed that they have not been shut down by the better business bureau. Their entire business model is to shake people down for insurance to the tune of hundreds of pounds. Not to mention they are hard to find and we waited almost TWO HOURS to get our car with our hungry exhausted 8 year old. read more

GreenMotion Heathrow are professional conmen and fraudsters. AVOID AT ALL COST!! They lure you in with cheap rental prices. They rent you a vehicle knowingly with damage that is very hard to identify during collection and then surprise you during the final inspection. In my case I am fraudulently being charged ("under protest") £600 for a chip in the windscreen that I didn't cause. Furthermore, I am being charged an exhorbitant amount for a windshield replacement. Sadly I am not the first victim nor will I be the last: https://www.bbc.co.uk/news/uk-england-london-46974240 https://www.theguardian.com/money/2018/jun/09/green-motion-car-hire-bills read more

Awful company with terrible ethics. DO NOT USE THIS COMPANY. We hired a car a while back from them. On arrival we were told that because we were 10 minutes later picking it up (10 minutes after our ESTIMATED arrival time) - that no other car was available and they charged us an extra GBP500. Then on returning the car they invented some tiny scratches that came off with a simple rub of cloth, and charged us an extra GBP 400. Just awful people. read more

A complete scam. They try to con you into paying for non-existent scratches believing you'll not check your paperwork or credit card statement. Don't hire from them, it is not worth the headache. * Disclaimer, when I was at the collection, I overheard an employee offering customers a 20% discount for 5* reviews online. read more

We had a booking and when we got to the branch, they made us go back home for the passport because the UK driver's license couldn't be accepted. When we got back to pick up the car (3 hours later, after dealing with London traffic on a Saturday afternoon and the Piccadilly Line not working) They refused to rent us the car because my partner had one beer 5 hours earlier with food. The customer service was appalling, I wouldn't bother with them. read more

BEWARE OF FRAUD - I recently rented and returned a vehicle from Green Motion at Heathrow.  The rental was for two days.  Two days after turning the vehicle in, I received notice that there was damage to the vehicle of a ding in the windscreen (there was no damage to the windscreen upon turn‐in) and that I would be charged a sum of 1,383.88 GBP for this damage  (this might be standard cost for replacing a transmission, but not for repairing a windscreen).  Upon receipt, I researched the company and discovered that this was quite a common practice of theirs; they frequently make inflated or erroneous charges to foreign visitors. I've tried unsuccessfully to engage the company directly to correct the  charge to no avail, unsurprisingly. read more

Stay far, far away from this horrible company! I rented from them and they charged me for nicks and scratches that existed prior to renting the car. The car was also not cleaned, smelled of smoke and had no functioning heat! The deals are too good to be true as they charge hefty fines post rental for no reason! They are a fraudulent company. I should have heeded warnings from friends and family who also had terrible experiences. Do not give this horrible business your money as they are certain to rip you off!i read more

Green Motion Ripping off score of tourists and locals at Heathrow Airport First and last time I would hire a car from Green Motion. I did not have a chance to know the car provider only after I booked the car though a broker website. In my 5 min visit to Green Motion Office at Heathrow Airport, I felt uncomfortable when I have seen two unhappy customers were charged for damage repair One Korean family was charged £500 and an Indian man was charged £300. I heard the argument between the Indian man and their staff about the charges but only realise that the same thing was going to happen to me. Green motion officer (a Big English guy in my case) who came straight for me to check the car and he was very determined to find or make something out to rip me off. He checked every square of the car and as he could not find any damage to the body of the car. He then turned to the wheels' rim and charged £150 for a tiny scratch in each of the front wheels, charging a total £300 for both front wheels. Here is the scam, Green Motion knows that their customers will take all the care to ensure no damage to the car they hire but customers don't know that parking the car near a payment will lead to a scratch or a shiny part in the sliver rim of the wheel because the contact with the pavement. This is £150 charge for each wheel to refurbish. Even I did not recall that I parked my car on left side of the road in my two days hire, the Green Motion were still insisting to charge for the left front wheel to ensure a minimum charge of £300 per customer. Green motion claimed that the refurbishment of wheel's rim will cost £150 per wheel but they will only refurbish the wheel after charging a big number of customers for each scratch. This means if they decide to refurbish a wheel after 20 scratches, Green Motion will make £3000 from 20 customers when the refurbishment of the whole wheel will cost £150. I have made a complaint to their customer service and no response yet. I am now in contact with Citizen Advice bureaux but not sure what can I do to expose this scam and force Green Motion to refund my money. read more

Green Motion Heathrow - Car Rental Near Me - Sipson, XGL

I booked thru expedia in the US and then checked yelp and saw 2 SCATHING reviews so I rang them up and tried to cancel. ( yes the wrong order to do things :). I was really worried after booking the car as I hadn't heard of them and only booked because they were waaaaay cheaper than everyone else. They guy on the phone talked me out of it and I decided he was right , many people come to Yelp to complain but not many come if they've had a really good experience when it comes to hire cars,. Food , maybe, but not so much for hire cars. So the time came to hire the car and they were on point - really together , helpful and courteous - and helped me get off to the festival I was going to in the Very tight window I had. Then when I returned it same thing. Really friendly helpful and I have to say that over all it was a pleasure to deal with them. I'd be happy to book with them again any time - in fact they will be my go to choice if the prices stay the same . Not only that but the bus to the airport goes from the hotel right beside you and they also have money change and cash machine in the holiday Inn too... + food etc. Couldn;t ask for better . So there's my positive review on Yelp to help balance our tendency to whine rather than praise. :) Enjoy your trip!! read more

I was charged for damages fraudulently. There was lots of damages I know for sure I didn't make (in fact I didn't make any damage at all) On the day of pick up it was raining and dark, I tried to ask for a thorough search and few scratch marks were disguised in the water marks. We found some dents. On return, (just 1 day of rental), knowing I drive very well and only used it to pick up my parents from Airport, I managed to have tyre cuts, wheels, and back of the car all scratched. Knowing I already had car rental insurance against these petty problems, I challenged them to provide a repair receipt, which to date I m yet to receive one. I had a really bad experience. Please avoid this company at all cost. and continue to post any reviews about this company on here to alert other users!!! read more

First and last time renting a car with Green motion. On arrival to Heathrow you need to take a bus to get there . (minimum 40minutes). The pick up is awfull service! It took more than 1 hour with only 3 people infront of me to be attended. The Green Motion employees insist and insist in selling you added gadgets . Everything is solved for 40pounds extra per day (regardless of issue whether is unlimited km, automatic gear, extra insurance) I say this because I checked with the customers being attended by my side. The next worse thing was regarding scratches on the car. Green Motion makes business of this, whether selling you a super full insurance at pick up time or on return finding and charging near to invisible scratches. A non trained eye would never see the scratch for which I was charged 400 pounds (5 cm scratch, not even the paint of, nearly to invisible) I had not spotted it on the pick up, so it must have been me. Now another 40 minutes to get back to Heathrow So what seem initially a good value car hire, finished in the most expensive car hire ever plus bad service. read more

Terrible, terrible, terrible experience. Avoid at all costs. Will never use them again and will never recommend them to anyone. Worst rental company I have ever used. read more

In 30 years of renting cars-- this is the worst company ever, bunch of con men trying to rip people off. Unlike Hertz/Alamo/Budget/Avis/National/EuroCar, they have no shuttle to get from Heathrow to Holiday Inn (where they are) even though they claim a Heathrow location. Bus is 4 pound each way and for a group of four that is 32 GB pounds--out go any savings you think you got. We rented at night and did not see some scuff marks on two rims--upon return they do an extreme check on the car and in the day light they found scuff marks that were not noted down upon renting and as a result Green Motion hit us for 300 pounds!!! Do yourself a favor and rent from a reputable company instead of con men like Green Moition. read more

If I could give them negative stars I would. I'm sure other renters have to be starting to get lawsuits together after the incredibly horrible experience we had. I'll be brief and only list the 3 main issues but there were many more: 1) in Expedia they go by the name Ace which causes issues when you are running around the airport asking people where Ace car rental is. 2) they claim to have a shuttle from the airport. they do not--in fact you have to pay 5 pounds each way per person AND Green Motion/Ace will claim they will reimburse you but then give you the runaround when you get there and ultimately NOT reimburse you. 3) they will actually charge you for any smudge, fingernail scratch, or shadow they see on the car AND they will charge you FOUR TIMES for the amount quoted. It's not like Enterprise where anything under the size of a quarter is fine. Green Motion/Ace will charge you for anything that they claim to see even if they missed it the first time. DO NOT WASTE YOUR TIME WITH THIS COMPANY OR YOU WILL REGRET IT. We did and now wished we paid $3 more a day for a well-known company. There were many little things that we don't care about as renters, but many people do so I want to mention them including customer service (they were very rude and cold), the car wasn't ready when we got there, we had to empty prior customers trash out, etc. read more

Do not rent from this company. Here is my personal experience: the desk agent started off by lying to me about how the rental car insurance I normally carry through me credit card does not apply to international rentals. While lying in an attempt to scam their customers into purchasing insurance they don't need is not illegal, it is unethical. What is illegal is the outright fraud I experienced. The return agent did not give me a copy of my contract. Someone then modified the signed contact to falsely indicate that the car had a damaged windshield. They created a fraudulent damage report showing a damaged windshield and tried to charge me over $10000 the repairs. They also produced a counterfeit repair invoice. I was able to prove that the damage report and repair invoice were both fraudulent, and so my credit card company refunded the amount charged by green motion for the alleged damages. During the 5 months over which the dispute was being evaluated, I was in communication with no less than five employees who stood by the fraudulent claims. This fraudulent activity was not perpetrated by just one employee, but was a group effort which indicates that it is most likely an integral part of their business model. read more

My husband and I rented one of their cars for nearly a month and our car was not checked over properly from the onset of us receiving the car. Had we of known what a big deal this would have all become we would have been more critical of our findings on the car from the beginning. Upon receiving the car the inspector checked it over and wrote a few things down. After driving the car for 10 minutes we noticed a chip in the window screen. We checked our paperwork and didn't notice anything about it so we figured this was something they knew about and we need not to worry. We thought it would be fixed on a later date as there was also a lot of damage on the front and rear left wheels which were marked on our paper work. Obviously the previous driver had caused this. Upon returning the car we were told there was a problem and were told to come see it. On the rear right wheel there was a mark less than centimeter long. We were told that this would cost $150 pounds due to the damages on the car. We asked to speak to a manger, we saw the assistant manager, she agreed this was an unreasonable amount of money but it was policy. We then asked to speak to the main manager, who was very reluctant to come out of his office, who also stated this is policy and that his inspector was very thorough and 100% confident that this was not there before. We find this incredibly hard to believe considering the inspector obviously missed big things such as the window shield. Furthermore, we did not appreciate the staffs attitude towards this whole situation. We too work in customer service and would never have treated someone this way. It was rude and unhelpful. If we were told at the beginning of hire that they would be charging up such a high amount for minimal marks on the vehicle we would have obviously gone over it with a fine comb. Needless to say we will never hire a car from them again! read more

******BEWARE*****Horrible experience with Green Motion. You are expected to inspect the car yourself on collection! I collected in the rain!!! There was nothing written on my paperwork about the superficical scratches all over the car!! I used the car to drive to my elderly parents house and that's where it stayed for a week! On return the employee came outside with a lamp to try and find scratches or possible marks on the car, so, of course he found one!!! I was told I would pay £850 which was deducted from my deposit!!! I explained that no one had checked the car over with me and that this was a very light and superficial scratch which are on most of their rentals!!! If I had bought Green Motions insurance I'm sure none of this would have happened! Luckily I was able to claim back all of the money through my great insurance company Allianz whom Green Motion (on collection) had told me they wouldn't accept!!! They tried to sell me their insurance instead!!! Green Motion also admitted that although they charge customers for these scratches they don't actually get them repaired until the lease of the vehicle is up!!! They were unable to supply me with the repair invoice for my claim!! I just want to make people aware that Green Motion are complete CROOKS!!! Using all of the tactics possible to get money out of innocent people! I witnessed an elderly gentleman next to me at the counter who was clearly confused and they told him he had to pay an extra £200 for their insurance!! This could have been anyone's father being completely ripped off!!! So sad! Overall this was by far he worst car rental experience I have ever had, a feeling of being completely "ripped off" and not being able to do anything about it!!! Don't be tempted by the cheap Green Motion car rental prices because they make up the money this way!!!! read more

I cannot say enough what a raving fan I am of this place after my first rental experience with Green Motion at this location. They saved my entire holiday and I'm not exaggerating. My friend is from South Africa and lives in London. I was flying from Ireland to meet him in London and go on a road trip adventure in the Cotswolds (England) in our rental car. He took a bus to Heathrow and then a shuttle to another car rental company (who will receive their own terrible review for our treatment). He was supposed to get our rental car and pick me up at arrivals. Just as my plane door is closing in Ireland to leave to London, I get a text from my friend "XYZ rental company won't rent me the car because of ABC reason (very stupid reason no one has ever heard of)". He is furious. I tell him not to panic and instead check around with other places. I land about 50 minutes later in Heathrow and it is about 9:20pm. My friend says he's just called Green Motion here at West Drayton and explained the calamity we are in. We can't get a rental car and we're supposed to leave on our adventure first thing in the morning. Shariq (Sharik?) at Green Motion says to book on their website immediately, gives my friend a discount code to use, and then to catch a taxi over to their location because waiting for the shuttle will take too long and they'll be closed by the time we get there (at 10pm closing). Shariq told us that Green Motion would reimburse us the cost of the taxi. We hustle over to Green Motion and Shariq just keeps up the amazing attitude "Don't worry friends, I've got this covered." He upgraded us to a Mercedes and matched us the price that we were going to pay at the other place for a far more standard vehicle including the extra driver. He got us a discount on so many things just to make sure we weren't out any more money than what we would have paid with our original rental at the other company. It's reaching closing time and Shariq just kept going above and beyond, and making sure we had water bottles to keep hydrated. Picking up the car was easy but it was dark so we couldn't take photos of any damage to the car. Green Motion let us take photos in the morning and email them in (with our booking reference number) by 10am (which we did). We never received any surprise charges, we were reimbursed for the taxi and other shuttle expenses, all to make our trip right after another rental company screwed us over for nothing. Shariq saved our vacation and to that we are so thankful! Other companies would not have gone above and beyond like that to step in where our original rental company failed, and they could have charged us 3 times the cost of our original rental because we were trying to "rent at the last minute" like the other companies wanted to do! I've just booked a rental car with Green Motion in Croatia for April just based on the customer service I received, and great price, at this first time experience with Green Motion and specifically Shariq. read more

Under no circumstances rent a car from Green Motion. When rates are this cheap they have to find other ways, including unethical ways, to make money. The following are their terms. 1. you only get 90 miles a day; most other companies give unlimited. 2. They have the car with close to zero fuel and told us to bring it back empty. Sadly that is almost impossible and we ended up giving it back with 1/3 tank of fuel - wasted money. Most other companies give you a full tank and insist you bring it back full which means you only pay for the fuel you use; not extra plus no stress. 3. Their sales rep on the desk is clearly on commission for selling insurance. She uses high pressure sales/scare tactics to get you to buy insurance. Including stating that any scratch bigger than 1mm will be charged at the full £1100 if you don't take extra insurance. Other companies will charge you the reasonable cost of the damage not a blanket £1100. So why do I call it unethical. i) I took the £18 insurance which reduces the insurance liability to £400 for a 1mm scratch! We were given a new car. I pointed out a scratch on the car right side to the car dispatcher and a small door edge mark. The dispatcher said small door edge marks don't count so he didn't mark it on the damage sheet. I didn't check the other door edges closely based on this. When I took the car back the same dispatcher met the car and marked the door edge mark as new damage and lied stating he had never told me a small mark on the door edge does not count. The clearly commission their car dispatchers to find the tiniest of marks which were already there. ii) the dispatcher contradicted the sales rep when we picked the car up saying surface damage any bigger than 15mm was charged. The sales rep to sell us the insurance had said 1mm iii) I noticed they rented the car out immediately we returned it without washing it. It drove past us with new renters in it minutes after we left! All this (petrol, insurance, false damage claim) will cost me much more than even Hertz. Both of these later three issues are also unethical and wrong. They clearly expect no long term relationship with a client. Back to the usual car hire companies for me. read more

Extremely frustrating they have an unusual mileage limit which I discovered just after booking. If it seems too good to be true check fine print. Then they have a cancellation fee equal to your booking amount. Result is they received a gift from me. read more

The exact same thing happened to me as stated by other customers on this website. This car company is completel dishonnest - Avoid at all costs! First the check-in process took nearly an hour as the staff was more interested in spending as much time as possible to sell additional insurance to clients and scaring them about the potential charges if they did not. Finally, I purchased reduced liability to 400 GBP just in case. When I returned the car, they checked it for 5 minutes until they claimed that they found a scratch. I am going to dispute this with my credit card company and will fight them off to the courts, if I have to. Absolute ripp-off. How a business like this can still survive is almost unbelievable... read more

DO NOT USE GREEN MOTION EVERYWHERE IN THE WORLD !!! I recently went through a scam in Malta, but I am reading similar stories for all other green motion location. I prepaid for a car online, and when I was at the airport, a kid who barely spoke English told me that the credit card was not working for the 1000 Euro deposit, so I was forced to pay for the full insurance (and the card worked perfectly!!!). I also paid 65 Euro for a half full tank, which was worth 20-25 Euro. They were unable to provide the car I had paid for, with automatic transmission, the only car available was a wreck, filthy inside and outside. After a while they agreed to cancel the contract, and the transactions were voided. I tried to recover the prepaid amount with Green Motion, and this is the second part of the scam: they never answer your emails, nor they answer the phone. I have lost 250 Euro. No matter where you rent, if they owe you money, they will never get back to you. GREEN MOTION IS A FRAUD !!! What I did, and I suggest to all the their victims to do the same, was reporting them to Action Fraud UK, eventually someone will stop them from ripping off people. read more

I have rented cars for 30 years as I travel a lot through business. These are by far the worst car hire experience I have ever had. It was very very stormy when I picked the car up, so it was just a quick go around to note down the major scratches. I missed the vomit that was down the passenger door. Upon return 10 days later they pointed to a less than 1mm stone chip in the paint, not a dent, but a flake in the paint that you could hardly see and stung me the full 750 pounds damage waiver. Its wear and tear stone chips are not an accident caused by my poor driving. A guy in front of me was charged similarly for a tiny tiny mark on one of the rims. Do yourself a favour and steer well clear of these idiots. read more

Absolutely terrible experience. When you go to pick up the car they make you complete further paper work which takes an age and then they tell you what your not covered for so that they can ask you for more money. On completion of the forms. You can finally collect your car. Make sure you check it else you will forfeit a £400 deposit. Finally they use the Holiday Inn car park to operate business which means if you arrive in a friends car by the time you get out they will receive a £60.00 fine if they wait for you. My friend was asked to pay £120.00 for parking for 30 mins. Total rip off. When I call them up they were unsympathetic and said they had only received 4 complainants about this so its my probable, rude and unhelpful. read more

Very inconvenient to get to. You have to figure out how to get there first, then you have to pay an additional 10 pounds to get a shuttle to get to this place. Don't even think of renting there. read more

BOTTOM LINE - DO NOT USE GREEN MOTION OR EASY CAR! We booked our reservation through easycar and the provider was Green Motion. Ultimately, customer service was terrible and unaccomodating. After much research, my wife booked this reservation for a 7 passenger car, making the assumption that the car given would big enough to fit 6 persons (including 1 small child) and our baggage. However what we received with a peugeot midsized wagon that could not fit our baggage without sacrificing a spot for one of our family members. This was not acceptable. When speaking with the person who was issuing us the car (lot manager), he offered to upgrade us to a full sized van for an additional 150 GBP per day. We were already paying 50GBP (almost $100 per day and now they wanted an additional $300 per day?) This was wholly unreasonable. I went back and spoke to a representative at the desk who suggested that we were offered a good rate by the car person as they would charge 200 GBP more per day if we were too book through their desk. She said that since we booked through an online agent, that was the deal. WHAT LUNACY!!!! Not only was the price ridiculous, but the agent was uncaring in her handling in the situation. Basically, without using the words, she said "Tough Shit". I have never experienced such poor customer services or unwillingness to resolve a customer problem. read more

I appreciate it was a Bank Holiday weekend in the U.K. however waiting nearly 2 hours in the cold is unacceptable. There should have been more staff on. When we were finally seen to we were told that we had booked through a third party and the excess cover was redundant. £140 in additional charges later and we were covered. Not impressed given I'd done a tonne of research prior to booking. I won't be using Green Motion ever again! read more

2 Stars. But only because the lady helping me on arrival was excellent. Other than that they are a rip off. Insurance is compulsory in the U.K. But for some reason I had to pay an additional £280 for less than 2 weeks to get full cover. Then they made out down a £200 deposit against speeding tickets that won't be refunded for another 7 days after I've returned the vehicle. The location is awful - bus ride there took about 20mins and if we took the bus back to the airport it would be another 40mins. Seriously, don't use them. read more

I collected a Peugeot 308 from the Green Motion Heathrow office July 2013. Firstly, the car wasn't that clean and the inside was dirty. The inside of the windscreen was difficult to look though as it was so sunny and it looked as though it hadn't been cleaned for a long while. The car was also scratched all over. One of the members of staff walked around the car with me and I pointed out all the damage to the car. I was pointing the damage out and he was marking on the check sheet where the damage was. So, we started at the back and worked our way around to the left of the car. One of the first bits of damage was the rear left wheel. At first, I thought it might be water marks that had dried during the 'cleaning ' process. I ran my finger over it and saw that it wasn't and relayed this onto the member of staff who was doing the checking. He signed the form with what I assumed was confirming this. We walked around the rest of the car and did the same process for all the other numerous bits of damage. So I signed the paper afterwards and that was that. Then it was time to bring the vehicle back. Someone checked the car over and then told me that the rear left wheel was scratched. I said that's ok as it was picked up during the initial inspection He disagreed with me and showed me the inspection paper and told me that it said it had the word 'ok' written on it. It didn't look like an 'ok' to me as it looked like a circle and a line next to it. I just assumed that this was a mark to denote damage. So, the end result is that I have been charged 150pounds for damage that I know I didn't do. This is extremely unfair. If I damage something, then I am more than willing to pay for it. It's called Taking Responsibility!. I KNOW that I didn't do the damage as I am always extremely careful with hire cars, especially when it comes to wheels. I wrote to the Director, Richard Lowden, but I was fobbed off by his PA Geraldine Turco. She said she would pass this onto Customer Services. I never heard another word, so I email her again. She completely ignored it. I suppose if you pay peanuts, expect to get monkeys. I'll stick with the big boys in future read more

They do it on purpose. Please stay away. Cost me 600 GBP. Scratches that were there at pickup, but because they give you the car on dark yard, you do not see them. Upselling petrol and insurance. This is plain horrible mob. read more

My husband hired a car with Green Motion Heathrow Holiday Inn and if I could give them minus stars I would. They are really hard to find, sat nav takes you to the other side of the M4, they are not a Heathrow location at all. The alternative is to catch their so called courtesy bus which you pay for. When picking up the car he got charged another £46 as he may go over 90 miles a day. Then got charged a further £390 when he dropped the car off for a minute mark on the bonnet (looked like a tiny cat scratch) My husband used to be a car valeter and pointed out it was hardly anything and would easily polish away. The member of staff was rude and said he would keep the amount from the deposit and my husband could claim back the money through his insurance. There was half a tank of fuel in it when it was picked up so thats how it was given back which in itself was a pain to have to keep an eye on and fill accurately. No doubt they would have been happy if it had been given back full. This company has an agenda to rip you off for every penny and give to the worst customer service possible along the way. So now comes the battle to resolve the situation with them probably coming out the £436 winner. This company are just a bunch of scammers, AVOID! read more

Very poor. Not easy to find. Insurance booked & paid through RentalCars.com was not honoured - so to be safe had to pay again (attempt to get refund later). Not told I needed a DVLA drivers License check code to be supplied on pick up. 1 1/2 hours to get through the pick up process. Car dirty, tyre pressure warning light on (I found how to reset - but no Drivers manual in the car) & fuel tank not full. In my experience of car hire this was the worst. Lets see what happens when I return the car. read more