Small and personal car and van hire company. Hiring is quick and easy, no fuss, and no deposit…read morerequired if you pay by credit card.

This is a Car and Van Hire company with a personal touch. After 1 visit they remembered my face and…read morepreferences. The booking process is quick and easy with no fuss. They don't take a deposit if you pay by credit card, and overall the prices are very cheap. The cars are clean and reliable. Overall excellent - I won't go anywhere else to hire a car in central London now!

DO NOT RENT A CAR AT ENTERPRISE IN LONDON!! Not only are they holding my deposit ( two weeks now)…read more They are blaming me on a defective tire ! Pictures and proof were given that it was likely that way when picked up the car! I read other reviews about the same thing happening to other people. So if you do rent a car through them... take pictures of EVERYTHING, top to bottom- I was informed by outside tire business that it is likely normal wear ( I have pictures) and that they can blame the customer ( to pay for a new tire) LESSON LEARNED!!

Cannot say how poor the service of this branch. Had a rental car given to me with a damaged rim…read more After driving 3 hours to the Southwest, had to find a garage for service. They noted damage to the wheel and that someone had tried a repair. Called branch in London - they said sorry, you need to find a branch for a replacement vehicle. Called around to five locations and finally found one. Got replacement the next day. Luckily my vacation had some slack in it. After returning the replacement vehicle to the Waterloo Location. I was charged for damaged even though I had pictures of the damage. Manager claimed she would help, but no further contact occurred. I have repeated sent emails to the branch manager and still after multiple months no reply. So they kept my 200 pounds. Enterprise US had tried to help, but they are separate from Enterprise UK. I have rented cars all over the world for work and usually have had good experiences with Enterprise - but this branch needs to be avoided at all costs.

Enterprise is horrible! I will NEVER use these company again. Closing hours are NOT convenient for…read moreforeign travelers trying to get to the location. Location is not marked, never saw an Enterprise sign anywhere. We told them we were on the way and driving thru London traffic with walkers and bikers is a B! They were closed on arrival and we were going to return to airport after that but that would have cost us more!!! Really!!!! This company used to be great but their international employees are not helpful and need lessons in customer service! DO NOT USE!! You have been WARNED!!!

Had the best experience renting a car for about a week. The staff were so friendly and helpful!! I…read morewill be using this Enterprise again in the future when I am back in London. Thank you!

Worst rental service you can find. Rude manager with a b*#*#* attitude…read more Did not deliver as promised, did not provide the correct car as paid and booked, did not even bother to apologise for their bloody mistake. Worst, awful experience ever with this place, if you have choice DO NO Get your card from here. ​

Sep 25-26, 2024 * I reserved a subcompact Economy car…read more(Vauxhall Corsa or similar). Instead, I was given a Nissan SUV with a transmission that hesitated, lunged, and lurched. This made it dangerous when pulling into oncoming traffic or avoiding pedestrians or bicyclists as they whisked by me. * It rained heavily that day, but faulty windshield wipers smeared the window, creating a visual hazard, which caused me much anxiety, especially on the M11 motorway to Cambridge at highway speeds. * The wide-body Nissan was challenging to navigate through central London in heavy traffic, and unbeknownst to me at the time, I inadvertently scraped a metal width-restriction bollard. This left a black paint streak along the lower-left passenger-side door panels, for which I was charged a 250-pound deductible. * Back at the agency, I asked for a different car for the next day, but the only vehicle available was a manual transmission Kia. It had been years since I drove a stick shift, and as an American, never with my left hand, but I had no other choice. The transmission was touchy, and the car stalled about halfway up the parking garage exit ramp. With another car stuck behind me, I felt pressured as the Kia repeatedly stalled before I finally reached the top of the ramp. * Feeling it wouldn't be prudent for me to drive any further in this vehicle, I circled the block and returned the car in front of the agency office. To my surprise, when I got the invoice, I was charged the full second day's fee (rental, insurance, taxes, etc.), although I didn't use the car and had to cancel my travel plans for the day.

Do NOT use Europcar under any circumstances. I couldn't find the location that rented to us. It was…read moreat 12 Semley place. We had an 11 o'clock reservation and have been waiting over 90 minutes and still do not yet have our car. When I asked the manager Isaac, we just got stonewalled with no real answer. They said the car reserved for us has a flat tyre and they will drive us somewhere else but we still have not seen anyone to drive us there. This is absolutely unacceptable, we have limited time in England and we are spending close to 2 hours just to get a car. I will make sure to warn everyone I know and online to avoid Europcar like the plague

BAIT AND SWITCH! Scammed by Europcar. We booked a car online for a good weekend rate, to be picked…read moreup Saturday morning. When we got there, they told us they didn't have the car we had booked, but had only one available at a MUCH higher rate. We took it because we were expected somewhere and didn't have time to make any changes. While we were doing the paperwork, we received a phone call from a Europcar representative to say they didn't have the car we reserved at that location. So why have an online reservation system if it's not connected to inventory? So that you can rip people off by not having the car they have reserved and charge them more. On the positive side, the customer rep at the location tried to be helpful. Not backed up by corporate however.

I rented a vehicle for a day at a location closest to the Stansted Airport. The staff on site were…read moregreat and courteous, however, I will not be renting from Budget again for a very long time. This location had to cancel a reservation that was made by my sister and put it under my name. Somewhere between me getting the confirmation email with details of the contract, and turning the vehicle in, my sister received all of the following emails including my personal information and charged that we accrued. I reached out to an agent- Jesus Brito- about the matter on March 7th, who essentially called me a liar and blatantly refused to help me. Finally he gave me the contact for the Data Protection, while refusing my many requests for his superiors information. I asked over 7 times before he finally complied. I reached out to the Data Protection department on April 2nd- i was hastily sent back an email saying that they would do an investigation and let me know of their findings. Let me ask you this: How do you investigate something you don't even know what you're looking for? They didn't ask me what happened, or for my emails of proof that i stated i had- nothing to make me feel like they actually cared about my personal data. Here we are, April 26th and i have heard absolutely nothing from the Data Protection department. NOTHING. I reached out to Mr. Brito's superiors and they will be looking into how poorly his customer service was and my case with him, however they state that they are not in the Data Protection department. Yet again, I am being tossed here and there, JUST LIKE MY PERSONAL INFORMATION. So my words of advise are this: If you value your privacy and your personal information, do not- i repeat- DO NOT rent from Budget or their affiliates. _________________ UPDATE 5/17/19: On April 22nd 2019, I received an email from a customer care representative by the name of Anna Sebok. She assured me that they would use my complaint to better their standards but offered nothing more to help me with my personal information being given out. I have emailed her numerous time explaining that i know it is not her department but we are now nearing TWO MONTHS and their "Data Protection" unit is doing ABSOLUTELY NOTHING to help me. DO NOT trust this company. Just don't. Their customer service is everything other than. Save yourself the heartache and stress. Trying to get this issue resolved is worse than pulling teeth. Even if it means spending a little extra money, avoid this company at ALL costs.

The team at Thrift Tower Bridge are extremely unhelpful, unresponsive and simple do not care. We…read morerented a car over 6 weeks ago and have sent multiple emails without any response, when I call them I'm told that my email has been "flagged as important" yet still do not receive a response from them. The team has held onto my rental deposit as they are claiming that there were mechanical issues with the car yet have failed to provide proof of said issues, simply giving the excuse that the car manufacturer needs to inspect the damage to determine it was caused by me or something covered by warranty. Do not use the services of Thrifty Tower Bridge as they will rip you off and steal you money! Save yourself the headache and use a better car rental company.

Booked a car on the Thrifty website and received confirmation. Called the Thrifty Care Rental…read moreBranch in Greenwich to ask what car would be provided. Was told that they didn't have any cars available and that they wouldn't be getting a car ready. The booking was made at 3:30 so they had plenty of time to get a car ready before closing time. The guy who answers the phone is smarmy, and seems as though the branch is just one of the lazy ones which cant be bothered serving clients. We've been a loyal customer of Thrifty utilising them most weeks. May have now lost another customer! Thrifty should learn the meaning of customer service.