My family and i volunteered at the Christmas event they put on for the residents at Terra Pointe…read more It's was apparent from the moment we walked in that every member of the staff truly cares about the people in their care and giving them positive experiences. They were so loving and nurturing toward each person they interacted with, and knew each person individually, it was truly heartwarming to witness and be a part of. Thank you Edith and staff for being so amazing to those who need the extra love in their lives!

If there was a way to give a negative rating, I would. My step father was in there for one week and…read morewas extremely abused. He had 2 black eyes, bruises all over his chest, back and arms. These people put on a good face but behind the scenes they are terrible people. My step father will sometimes flinch when we go to help him. The worst part is he couldn't tell us what happened because he couldn't remember. If you care about your loved ones with dementia, you will choose another place. RUN FROM THIS PLACE.

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Arrowhead are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

In a time of great anxiety I was touring multiple facilities looking for a place for my mom. This…read morewas our first place and quickly became the standard I set for the rest that I toured! Yvette took me through the whole facility. It was warm, welcoming and so peaceful. Mom would be staying in the memory care. It was so safe, quiet and very intimate. It's set up almost like a Montessori school. They only take around 20 residents in the memory care. I was so grateful they had an opening for her! They have a ratio of about 1 care giver to 5 residents. They had amazing safety systems set up for caring for their residents! We had superb gentle nurses and caregivers like Arrietta and Delores! They looked after mom like she was their own. So protective! There was Pablo who at nights would stay close and talk to mom's room/door so she would feel comfortable and sleep! From the moment she arrived at Orchard Point earlier than expected, Yvette and Patty the Director took such amazing care of her. Even answering their personal cellphones late late at night on our first night there. I was expecting voicemail but they took my call and jumped into action! They quickly helped with any accommodations she/we needed. They helped us as her family find support for her! They and all of the staff in the Memory Care are a family! It felt like home. The residents mom spent time with were so happy. Everyone was active, clean, needs being met! There was not one single resident who wasn't being loved and cared for! Orchard Pointe was such a blessing for us in a painful journey! They took care of us! They took care of us so we could set back and breathe! Orchard Pointe is a Home and a Family! My mom has passed but we will be eternally grateful to have found Yvette, Patty and everyone at Orchard Pointe! They truly love and care for their residents and their families! Thank you everyone at Orchard Pointe for taking care of Mom and me to!

Thank You, Inspira Caregivers!…read more Huge appreciation and special recognition for two amazing aides in the memory care unit at Inspira: Sandra, Hazel (originally from Philippines), Wuyatta,Damien & Venice. The care and support they give our parents every day is a difficult job, and they do it with such grace and kindness. Inspira truly provides the comfort of knowing our parents are cared for in this next chapter of aging. We are so grateful!

My mother was in memory care here and it was terrible. They had very little staff and residents had…read moreto wait too long to get care. The food in memory care is different than the restaurant and it was disgusting. A hot dog and chips with no ketchup or anything for 9k a month. We moved out.

Royal Oaks has almost completed its renovations in their main building, where nonresidents can…read moredrop in to their coffee shop, grill, and dining area, so I went to investigate. The coffee shop is named Thrive, the old Acorn Grill is now Wild Cactus, and there is also a lovely dining area with cruise ship sounding daily special menu items and a regular menu too. The bar renovation has not been completed yet, but these other areas are open for business and look fresh and appealing. I haven't eaten there since the renovations, but will be doing so soon. Before getting into the campus, you'll have to pass through the gates, telling the guard you intend to dine. Take time to look through the changing art exhibits in the hall gallery too--many are available for purchase at prices far below their worth.

ROYAL OAKS SUCKS, worst place to work at, no good pay. Shitty benefits that don't even promise you…read morenothing. I wouldn't work here I wasted to shitty years working here and all for a stupid policy they left me on my second warning not even a third time or anything. Ip half the time is dirty barley any work to do over there. Machines hardly work half the time. So I don't recommend it to be living there at all. For those senior People who want to live there, don't its a waste of money by the way. 5k + for rent to just be sitting on your death bed.

We moved into a Villa for Independent Living in early August. We researched 9 local senior living…read morefacilities and The Montecito far surpassed the others. With its wandering sidewalks, lots of trees, a putting green, a doggie park, garages and meals that are out of this world...how can anyone complain? The staff is amazing - friendly and willing to help however they can. Housekeeping is wonderful too!! I am so very thankful to Carol, Heath, Edward and Oscar for handling all our needs related to moving in and making us feel as if we ARE AT HOME!! Much appreciated!

Montecito is a beautiful senior living facility! The staff is so wonderful and attentive to…read moreeveryone's needs. The front desk staff is really pleasant and so ready to assist when you walk through those doors whenever I have come to visit. I love the type of care the Seniors receive. They also have an amazing Bible study on Tuesdays which is good for their souls. I can't say enough good things about them. They always greet me with a big smile and conversation that it's obvious they truly care about people. There are so many good people from Housekeeping, Restaurant and Maintenance employees that I would love to recognize each and everyone of them for taking such good care of all The seniors that live here. I know I didn't mention everyone by name but want all of you to know how much I appreciate you and all that you do for the families every day. Thank you very much, from the bottom of my heart.

I'm very appreciative for Jody and Kate Dolance and all of the wonderful services they provide my…read moreparents! I live out of state and my parents need in home care assistance, which I cannot always be there to provide. I was bouncing around between a few different in home care providers in the valley before I met Jody and Kate. I am worry free when I am not in Arizona looking after my parents as I can fully depend on the services Visiting Angels consistently provides. Highly recommend!!

I have been in Senior Living for years working in both the East and West Valley and Visiting Angels…read morehas always been my go to when it comes to offering assistance to a customer in need. Kate Dolance does such a wonderful job representing your organization. She is very knowledgeable, friendly and active in our community. I have seen her at various different events (including my own) presenting on the benefits/advantages of using Visiting Angels, she does an amazing job connecting with others and getting the word out there! Kate thank you for supporting me at my events and the senior community in general and thank you Visiting Angels!

I was very impressed with The Retreat at Alameda. Staff are professional and kind. The security…read morefor visitors is great. Any visitor is required to sign in on a kiosk and your photo is taken. Many activities are happening for the residents. A menu is posted for the daily meals. There are two seating times for each meal. Several of us went to visit a friend who now lives there. The facility allows pets and we met Lily of the Valley, our friend's cat. The rooms are good sized with bedroom and sitting area. A small microwave and refrigerator are in the room. The cleaning staff come often. While we were sitting in her room, a staff person came to visit. She was there to help bathe our friend, but said she would come back later. It was an enjoyable visit. They have their own parking lot.

I would give this community 10 stars if I could. I stopped in to take a tour for an aging family…read moremember and was so impressed. The facility was clean and welcoming, the staff was warm and friendly and the location is very close to the freeway and easy to get to. If you are looking for a wonderful place, this one is a must see.

I can't say enough good things about Sue and her daughter Hannah. When it was time to place my Mom…read morein an Assisted Living home, I was totally overwhelmed. They listened to our needs & guided us thru the process. My Mom is now in a lovely group home setting & well taken care of. My mind is at ease. As Sue has said "I can just be a daughter now." Your experience with Sue does not end with placement. They advocate for the people who are placed & make sure they are happy. Highly recommend!!

Grateful for Sue at AAA Senior Placement. We were on a time clock with my mom and needed to place…read moreher in the group home ASAP as she was not able to take care of herself or be alone. It was especially hard for myself and my brother to make the difficult decisions as my mom was in a depressed frame of mind knowing her independence was being taken from her and did not understand why she had to move. Sue was very informative and gave us peace of mind that this was what was best for mom in the long run and listened to us about our concerns about the transition. We did find a group home that ended up being the best fit for mom. I would like to express my gratitude and thanks to Sue for all her assistance in placing my mom. This process went smoothly. We would highly recommend her and her company.

My Grandfather was a resident at Emeritus until today--when he moved back to his old assisted…read moreliving place. While the Emeritus seems nice at first glance, as a family member of a resident, I was very underwhelmed. Included in the very PRICEY rent is supposed to be cleaning service. The Emeritus staff only cleans what belongs to the Emeritus. My mother and her brothers had to dust and clean so many times it wasn't funny. The food was marginal at best. The rooms are simply that--a room...aka a studio apartment with no kitchen! It's essentially a nursing home--not truly assisted living. For $3K per month, it was very disappointing. If you are looking for an assisted living facility for your loved one, please do your homework and look around. Your loved ones deserve to be well cared for. While Im sure the staff cares, the value isn't what it should be.

I would not recommend the Memory Care section of this establishment-the experience is awful. They…read morelack cleanliness, they are too short staffed so the personal care is not there at all. Our loved ones are treated no better than a caged pet. They get fed and the minimum of care but not much interaction from the staff other than leading them like animals. They are not treated with any kind of dignity and are left to their own devices too much of the time. They need more care than that and it breaks my heart to see the neglect. I also see a real lack of management from those in management-they always seem to be behind closed doors visiting with each other instead of making sure that the elderly are being taken care of with dignity and respect-again I'm speaking of the Memory Care section. One lady walks around in wet clothing because she cannot control her bladder and I would believe she probably wears an adult diaper so they just let her walk around until she is so wet and someone decides to take the time to do something about it. I think it's shameful. There are others that smell so badly, again dirty diapers or just really unclean. They do not get bathed but maybe once a week, if they're lucky. They do not have them clean their hands before a meal and a lot of them eat with their hands. They need help, they need guidance, they need to be respected and shown some dignity. I have heard others ask to be taken to the bathroom and they are ignored until the person asking actually gets upset and starts demanding to be taken to the bathroom. They treat them as though they don't know what they are talking about or what they need. No respect shown at all-in fact some of them show that their hearts are definitely not into taking care of the elderly. I feel that some of them are strictly there for the paycheck and I think the ones that do care just can't do it all by themselves. Where is the screening when hiring these people? All I'm saying is spend some time there before you make the decision to place a loved one in their care long term. They put on a good show when you are there looking into their facility but that show goes away not long after the papers are signed. It is really no more than a nursing home-definitely not 'assisted living.'

I had in-house physical therapy after surgery, multiple times the nurse and pt therapist would go…read morethrough my medications looking for God knows what so I stopped their appointments immediately. They have no right to rummage through your personal items in your home.

I refer my clients to Valley of the Sun Homecare knowing they will be in great hands for all their…read morehomecare needs. Valley of the Sun is reliable, consistent, and they offer excellent care!