Green Kong Dispensary

3.5 (20 reviews)

Cannabis Dispensaries

Closed • 7:00 am - 10:00 pm

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Green Kong Dispensary - Cannabis Dispensaries Near Me - Perris, California

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Nini A.

3 years ago

If I can give 10 stars I would ! I've tried a bunch of delivery services in the IE , not that many deliver to Redlands but Green Kong made an exception for me and it's the only delivery service I will ever use. They ALWAYS have great deals and choices and the staff is top tier. I read some of the 1 star review on here and it is not even close to the experience I've had. They always send live updates and I even like how you can schedule deliveries for the future . As a business owner , I truly love and appreciate what they are doing at this dispensary. SHOUTOUT TO DAMIEN: he has taken care of my orders and is always very communicative, knows his products, provides the best customer service and will always make sure you are taken care of. read more

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Nataliia V.

5 years ago

Got nice product and service . Place is small, like 1 room size with ATM inside, all Elbert compact. Good prices and deals read more

Green Kong Dispensary - Oatmeal cookies - Cannabis Dispensaries Near Me - Perris, California

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Tomeka M.

3 years ago

Back for an update over 2 years later and I'm still ordering and receiving all of my medicinal needs from my green kong canni family! You all are amazing and I thank you for my discounts and awesome service ! You're the BEST and that's why I never mind leaving a nice tip! Thank you thank you THANK YOU read more

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Jeanae B.

4 years ago

My hubby & I love Green Kong. It is our go to dispensary in the Riverside area! They always have the best deals & are always holding special events with all types of promos. Best place to go for fire bud at a great price. Thanks Green Kong! read more

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Dylan I.

3 years ago

Downright bad service. The people of green Kong are downright rude and unprofessional they are unkind and not caring it took me over 4 hours to get my delivery and there was zero updates nor any communication when attempting to reach out for assistance read more

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Helen M.

172

6 years ago

I don't know where they found my number but they send me a text every week and every week I try to unsubscribe and block their number and they spam me again the next week from a different phone number. I am not interested stop spamming me. What a bunch of jerks. read more

Green Kong Dispensary - Weekly spam that I receive and ask to have stopped - Cannabis Dispensaries Near Me - Perris, California

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Kam C.

114

4 years ago

Very accommodating love their vibe! They have lotsa cool options highly recommend this place!

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Ellis S.

5 years ago

I have never had better, friendlier service in all these years of pharmaceutical flowers. The girls are a breathe of fresh air to talk to. The delivery drivers have magic carpets and will get to in a flash. The prices are good. The products are GREAT. YOU GOT TO TRY THEM OUT! read more

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Robert L.

4 years ago

Great service, Amazing product, 5 Stars Every time. Big shout out to everyone at greenkong for a great experience and friendly service

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Eric N E.

4 years ago

Great service and super fast delivery. Been here many times. Will keep ordering from here! Thanks!

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Rick K.

7 years ago

I must say that when Green Kong opened I liked this place very much. The store is very nice and laid back. The people are also very nice and helpful. There product is what a connoisseur like I am looks for. So with that said comes the BAD PART! I have driven there all the way from Menifee only to find that what I wanted was not there. If you're gonna put stuff on your menu then it SHOULD be there. This has happened to me no less than 4 times and that is UNACCEPTABLE 100% . Wasting my time and gas on a fixed income for a permanently disabled person is not right ! Guess I won't be going back there anymore. read more

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Olive L.

159

5 years ago

Great service from Tessa and Mark the driver! Would highly recommend their place. They're super friendly and helpful

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Michael L.

6 years ago

Came here to buy a cartridge and use my loyalty points I had built up. Not one time using my points were there ever any "conditions" or "restrictions" regarding how I use the points previously. When I made my selection and told the bud tender I wanted to use my $10 worth of points. I was told I couldn't because the item I was purchasing was too cheap ? I have never heard of this, and I used my points previously here and bought a cart for $18. I was told by another gentleman that I had to get something $35 or higher to use my points? It doesn't say anywhere on the green Kong's website about a price condition to use your points. The employees either don't want to put in the effort, or this business is baiting and switching with their "loyalty points". Just avoid this place. And save yourself the trouble. Terrible. read more

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Sydney H.

266

7 years ago

Love this place. So clean and inviting, best prices in the IE too. Thanks to chase for all the help and making me feel like green Kong is doing all they can to be sanitary in this time, will definitely be back soon. read more

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Warren K.

Elite 22

163

731

7 years ago

This is a new dope store front located in Perris. They have some of the best flower, concentrate and so many other marijuana related products. They have a cool seating area and their set up is very well displayed. They have cool service, they offer a ton of discounts, and they work with customers to ensure their satisfaction. Check this place out if you are looking for that good flower! read more

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Angrl R.

950

6 years ago

This delivery service is no good! Been trying to order since 6 and I finally get through and they aren't delivering anymore when online it says 8:45. read more

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Peter C.

6 years ago

If you live in the IE, don't get delivery form this place. They have terrible service and even worse delivery times. Idk why they think it's normal to have 2.5+hour delivery times and expect the customer to act like things are "normal". I used to visit their shop in Perris but after today's delivery, I will not support their dispensary anymore. If you want 3 hour wait times and rude customer service, be my guest and help out Green Kong read more

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James S.

6 years ago

I have to say I'm very disappointed in Kong now,they never carry anything like they used to, jacked prices up on vape 10.00! And flower is ridiculously over priced hard to I get good quality! Better off buying from the street homies!! read more

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Jim T.

6 years ago

Their products are decent quality but definitely over-priced. Shopping around will give you better quality at a much lower price point. I won't be going back to green kong ever again. read more

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Edward R.

6 years ago

This is the one! Very nice and cool team with the best service and best procedure for covid-19. I like this Dispensary for medical and recreation reason and they have everything anyone could need in cannabis. -E.R. read more

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More info about Green Kong Dispensary

1281 W Oleander Ave
Perris, CA 92571
Directions
(951) 940-1844
Call Now
Visit Website
https://greenkong.com

Hours

What time does Green Kong Dispensary open?

Green Kong Dispensary opens at 7:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

What time does Green Kong Dispensary close?

Green Kong Dispensary closes at 10:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

Mon-Sun 7:00 AM - 10:00 PM

Payment methods

Does Green Kong Dispensary take Bitcoin?

No, Green Kong Dispensary does not take Bitcoin.

Does Green Kong Dispensary take credit cards?

No, Green Kong Dispensary does not take credit cards.

Services

Is Green Kong Dispensary by appointment only?

No, Green Kong Dispensary is not by appointment only.

Indoor Amenities

Does Green Kong Dispensary allow dogs?

Yes, Green Kong Dispensary allows dogs.

Outdoor Amenities

Does Green Kong Dispensary have bike parking?

Yes, Green Kong Dispensary has bike parking.

Does Green Kong Dispensary have parking?

Yes, Green Kong Dispensary has parking options. Private Lot Parking

Other Amenities

Is Green Kong Dispensary wheelchair accessible?

Yes, Green Kong Dispensary is wheelchair accessible.

From the Business

Specialties

Visitors to Green Kong's Perris dispensary feel like they have entered into the exotic surrounds of the jungle as they relax on leather couches and take in the lush living plant wall. Bathed in the soothing light guests enter a world where they can learn, experience, and enjoy. It is a go to destination for the cannabis connoisseur as well as the CBD curious. No two visits are ever the same; a revolving wall of art, which is inspired by the Green Kong gorilla, guarantees there is something new to discover, on every journey you make. Then enter the cool confines of the dispensary itself, where you can peruse the merchandise as you listen to chilled beats through a state-of-the-art sound system.

History

Established in 2019.

Green Kong's cannabis dispensary in Perris, California was founded by two local entrepreneurs with a passion for welcoming the community into the intriguing new world of cannabis. After a lengthy licensing process, Green Kong is proud to bring you one of the first licensed dispensaries in the city of Perris.

Meet the Manager: Ginny T.

Green Kong welcomes you to experience the best of California cannabis products and consultation services.

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Review Highlights - Green Kong Dispensary

“So clean and inviting, best prices in the IE too.”

Mentioned in 3 reviews

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People searched for Cannabis Dispensaries 1,992 times last month within 15 miles of this business.

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Strains Dispensary

4.1(142 reviews)

2.0 mi

•$$

Can I just start with WOW You get a discount just for…read moreshowing up then you get a discount offered everyday for something different through out the week I'm always happy and they always help even when the damn machine won't work to get money haha

The Strains delivery driver Shaun kept me informed of my order arrival. I will definitely order…read morefrom this place soon. Also my driver followed the delivery instructions which made everything easy, Thank You Strains! And Thank You Shaun :) P.s. the tree is fresh too Shout Out to KingRoll

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Live the Strains lifestyle!

Empire Gardens

4.1(66 reviews)

1.8 mi

•$$

I went here for the first time and a girl with glasses helped me. She was the sweetest cutie…read morepatootie she made me feel very welcomed as all the right things they have great deals here they got it love love love will def go their again !

I arrived at 9:56 and was told they are closed and not accepting customers after 9:55 but it…read moreclearly states it's open until 10

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Westside Cllctv

3.4(29 reviews)

0.6 mi

Personally, I love this place I'm sad they changed the hours to only 10pm as I used to go late…read morenight with my girl friends. But it's a great little dab bar, prices are really good, and like I said I love coming here with my girl friends. We get to catch up and smoke all in one and the budtenders have been super chill every time we've gone these couple months. They have a big selection of wax but of course some does run out, but there's plenty to choose from and non-alcoholic beverages are also cold to you and you can drink them at the bar! They have an outside patio to smoke too!! Plus they have a little storefront. Definitely a place to check out and have a sesh in. Will be coming back soon haha!!

If I could give 0 stars I would. Was sold a defective pod…read moreand walked right back in to let them know only to be told there's nothing they can do? What the fuck am I going to do with a pod that absolutely does not work? No even exchange or solution was offered. Unheard of. Manager was rude and I suggest no one purchase here. Truly Distasteful

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Infused Pre Rolls Pack

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High Season

4.5(8 reviews)

0.2 mi

The best dispensary in the area Good prices and customer…read moreservice They have a good eadbles

very nice & helpful! Able to answer all of my questions & show me many different products. Thanks…read moreKendra!

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Reception

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Price discrepancy much? And instead they blamed it on the supplier... with high season sticker on it at a different price!

Goldn Bloom Perris

2.9(13 reviews)

0.3 mi

I walked in 05/27/26 at 1:55pm. I saw there was a deal with CAM and when I walked in to collect the…read moredeal they said they would not honor for no reason. The ladies said no and that it had to been a mistake even though it was on their website. Been going here for a few years now and I probably won't ever come back with them trying to up charge the "deal" $45 each pack roughly. Terrible experience

At this point this place can't do anything right. I asked for a sativa strain of a pen and the girl…read moreasked me what flavor and I said I'd be fine with this one. She checks me out and I go out. Then I noticed it's the wrong strain so I go back in with the item still not open and let them know I got the wrong strain. A different girl helps me and looks at me irritated and goes "I'm not allowed to do this but I'll do it this one time" which a annoyance to her voice. 2 days pass by and I notice that the pen isn't hitting and it keeps getting clogged so I called to ask if I can I return it and they asked if I had the receipt and I said I never got one and then says they can't do anything and hangs up. Like damn tf I do but exist and catch an attitude?

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Inside Golden Bloom Dispensary

Golden Bloom great selections

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Golden Bloom

Canna Cloud

3.8(45 reviews)

0.2 mi

•$$

I've been coming here for almost 2 years. Now they have a pretty chill, kick back smoke lounge…read more Very nice place to hang out and smoke with your friends. They also have a dab bar! I'm here weekly. And they always have great deals and weekly PADs with different brands.

I may love this place for the dab lounge area. The weed supply section is so so don't have great…read moredeals, but the bud tender are awesome. I like to dab and hang out.

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Freshly wet trimmed. Such a beautiful and strong fragrance.

The king is here! In process of being wet trimmed. Have a close look at those beautiful crystals.

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Canna Cloud dispensary. Drive Though, Online Orders, In-Store Pick up, Deliveries!

Catalyst Cannabis Dispensary Moreno Valley

4.2(14 reviews)

4.2 mi

Amazing store with great deals and good quality bud. Everyone is extremely friendly and makes great…read morerecommendations when I can't make up my mind on what to get. Really love this place I recommend

My go-to dispensary! Usually don't have to wait long and really good deals. Staff is always so…read morefriendly and helpful. Shoutout to Erica! I recommend ordering online if you have time beforehand so you can skip the line and make a rewards account for discounts. Highly recommend!

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Good Lyfe

4.2(36 reviews)

5.7 mi

OLD SCHOOL DISPENSARY FEEL! STOP BY YOU WILL NOT BE DISAPPOINTED. I STOP BY YESTERDAY AND GRABBED…read moreSOME FIRE! UPNORTH- HINDU KUSH on point, you will not be disappointed. UPNORTH- GRAPE PIE....Wow! Great flavor and smell along with a great budz. Tyson - Knockout OG - No thers words needed. Stop by while supplies last and tell them you saw this review by Konnoisseur. Budtender COURTNEY helped me with my transaction. She is very knowledgeable and helpful. Keep up the great job!

I came here once before and had a good experience. I came here today and they appeared to be…read morepermanently closed.

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Front door is chained up

Beautiful Nugs

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Packing that fire Obama Runtz

Higher Ground

3.9(30 reviews)

4.3 mi

I don't know I was a new customer and I ordered online, but I was supposed to get some discounts…read moreand I got a good amount of product for the cash that I had in hand but the day after my husband and I went to Strains and got different product which had far more effect So now I feel like this stuff I bought here she's kind of a waste of money or I simply chose poorly when I was ordering online I still don't understand how our tolerance can be affected and if the THC level is the most important thing for feeling it or not Everyone here was really nice. The prices seemed really good so I should probably make my rating a little better lol So I gave him four stars instead of two

Greeted by the SWEETEST Budceptionist , Melissa .. Bud tender T was AWESOME !! Very good customer…read moreservice, very knowledgeable and a Great attitude I love this place! Everyone is ALWAYS so nice * Manager is great as well. Thank you, guys !

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Moreno Valley Dispensary - Check out our products!

Stay hydrated with our infused cannabis drinks!

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Top shelf flower deals in Moreno Valley cannabis store

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Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

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Teresa T.

6 years ago

The greatest group of people I am 63 and have been suffering debilitating knee pain due to a surgery that did not help my knees so I needed help because pain can be so hard you can't sleep and you can barely walk after my dispensary was not carring the one thing that helped I was in greater pain for the last month I needed help my daughter found this place and thank god she did I explained my problem and showed them what I had been working right away they found a product that was close to what I had used and two days later in feeling so much better it still hurts to walk but now the pain is mangable thank you Green Kong you are a blessing. read more

Ttv T.

6 years ago

this has been my go to dispensary since day 1 that they opened . Amazing customer service ! The flower is bomb . Concentrates hit just right and don't forget about them joints ! I can honestly say they truly care about their clients . A lot of employees who truly remember who you are and will do everything to make you feel comfortable and if you ever have a question just ask it they don't make you feel stupid . So if you are looking for a dispensary i definitely suggest you hit up green Kong YOU WILL NOT REGRET IT and if you do hit me up and we will pull up together at green Kong but seriously best dispensary. read more

Joshua P.

6 years ago

The staff are amazing , I like to give all of my options a try before settling down on a specific one and I must say from both Moreno Valley and Perris your guys service and selection and prices aren't comparable. Always makes coming in to get my medicine a great experience and enjoyable. I did really enjoy the Left Coast extracts pods , it was a great product ! And the floracal flowers he high garden brands are great go to's! Not only that, but the concierges and security do a great job of enforcing and following covid safety procedures! (: read more

Steve M.

7 years ago

A few days ago was my first time going to an actual dispensary, I had an amazing experience. Everything is neat, organized and clean I was not overwhelmed by their products and they have a good selection and variety. From tinctures to flowers and everything in between. Although I did get a tiny bit lost finding it, but it was worth the trek from where I live. Brenda really helped me out, got my first Rove set and I love it. I'll definitely be coming back for sure! read more

Debbie V.

5 years ago

I absolutely love Green Kong! Every staff member is always so friendly and they never hesitate to inform you of what you're buying. I've been a long time customer and to be totally honest...I have always been satisfied with my product and service! There is a dispensary up the street from me but I will stay loyal to my people at Green Kong! You should totally give them a try...you won't regret it! Thank you guys! Debbie read more

Luis G.

139

5 years ago

Management needs a couple of Leader courses as shes obviously not Competent to be in that position ! Defective carts LEFT AND RIGHT ! Not once she apologize but was rather irritated her shitty products dont work S/o WESTSIDE COLLECTIVE FOR MAKING IT RIGHT! Fuck this place and that racist Bitch ! Cant even communicate properly . read more

Chelsie B.

5 years ago

Ill be honest, i love this dispensary. They got great deals but even more amazing staff. Everyone I ran into has been very sweet and welcoming, Carlie specially, as an indecisive person she's helped me find exactly what i'm looking for when I don't even know half the time. When i'm in the area this is my go to dispensary. read more

Lindsey W.

4 years ago

This review is late but deserved! Great selection for delivery. They're based in Perris but still came all the way to Corona which was awesome because the minimum is only $80 which is very easy to reach obviously lol. The delivery guy was so nice and of course I was happy w the product. read more

Sumeet H.

5 years ago

The staff at green Kong was super helpful in helping me with my order! They only carry the best flower and brands and their loyalty program is honestly the best I've seen! They upgraded me for Free and the delivery was discreet and fast! Thanks guy will def be coming back again! read more

Bertha S.

6 years ago

This was my 1st time at this dispensary and let me tell you I was not disappointed! The customer service is outstanding starting with the cool ass security in the front and the really cute lady that helped me out. It was well worth my drive and the flower is power! "FIRE" read more

Jung W.

7 years ago

This place is amazing!! They have wide selection of all kinds of concentrates for the best price ive seen anywhere! Plus they have 25% off during happy hour on all products. Check this place out!! They offer best prices and service. read more

Raylene B.

5 years ago

My dad has been using Green Kong dispensary's services for a while now and I can tell you 100% the best !!! The fact that they're out in perris but they deliver out in surrounding cities is tight !!! 10/10 recommend. read more

Steven C.

218

6 years ago

Have been going here for a while now and felt their customer service needed to be recognized for being consistent and alway genuine. Good selection and prices on their products and I would recommend for every budget. read more

Ariel A.

5 years ago

This shop is great! Because I order frequently, my points add up quickly & I get better deals. The budtenders are knowledgeable and always friendly with a short wait time. One of my favorite shops in the I.E. read more

Julyan P.

4 years ago

Green Kong has very knowledgeable staff to help you find exactly what you are looking for. Matt was very helpful with my visit today. best prices in town 10/10 experience: highly recommended read more

Kymberzzz C.

4 years ago

I Love Green Kongs delivery service and staff. Excellent products with a huge selection. Fantastic specials, and great recommendations when I ask. Thank you Green Kong for being my go to read more

Kobe K.

4 years ago

great service here. everyone is willing to help and the products that they serve are pure with no complaints. I'm definitely a returning customer because the environment is satisfying. read more

Ashley B.

6 years ago

tessa was fantastic, so patient with me and my friend. everyone was so kind and wearing masks. tessa got everything done super quick and explained the deals and everything so nicely. read more

Beatrice T.

7 years ago

I visited this shop as a 1st time visitor. Katie was very helpful and informative. I was unsure as to what I wanted and she helped me find the right product. I will visit again. read more

tonia j.

4 years ago

Green Kong dispensary is my favorite of all times.. Great products, great price, offers delivery and even the staff is awesome.. Shout out to Sam thanks for working with me!!! read more

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They are always good to me but lately they aren't communicating…read more My last 3 orders were delivered next day. 0% communications My advice, make friends with the drivers and get their number. They are much more helpful than the office. Before that it was great.

This was a frustrating and disappointing experience from start to finish…read more I purchased a Plug n Play cartridge that appears to be counterfeit. The QR code on the packaging--which is supposed to link directly to the official Plug n Play verification page--does not work at all. That's a basic authenticity check, and the failure raises serious concerns about the product being sold. I reached out to the company to address it and give them a chance to resolve the issue. My message was read and completely ignored. No response, no explanation, no attempt to make it right. At best, this reflects a complete lack of quality control and customer service. At worst, it suggests they are knowingly selling questionable products and choosing not to engage when called out. Either way, I would strongly advise others to avoid this service

Strains Dispensary

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•$$

The Green Chamber

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Green Chamber is by far the best dispensary in Riverside. Appreciation day's are in full swing,…read moreand budtenders are nice, friendly and offer promos often. I recommend!

Great service! Good deals ! Very close to my House ! Many…read moredifferent deals ! Love it here

Spot

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Came in just looking to grab something and leave, but Genesis had me walking out feeling like I won…read morea prize She was super cool, had a great personality and a beautiful smile, and hooked me up with a really good deal. Great customer service, good vibes, and she actually made the whole experience fun. Definitely one of the best experiences I've had at a dispensary. Y'all better take care of Genesis because she's taking care of the customers Best in town for sure!

I'm honestly in love with this place. The selections are great, and the customer service is even…read morebetter. It's right next to a place that I've been going to for years, but I'm super glad that I found this one. Eli was great. He provided excellent customer service and was very helpful as we picked our oye favorite items. Honestly, this store is such a cool vibe. It's not sketchy at all and their prices beat EVERYONE's! They have such a huge selection. You will not regret visiting. Tell them Destiny sent you!

High Season

4.5

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The best dispensary in the area Good prices and customer…read moreservice They have a good eadbles

very nice & helpful! Able to answer all of my questions & show me many different products. Thanks…read moreKendra!

Good Lyfe

4.2

(36 reviews)

I came here once before and had a good experience. I came here today and they appeared to be…read morepermanently closed.

STIIIZY - Jurupa Valley

3.2

(143 reviews)

•$$

The General Manager Kailey and the bud tender Cameron were amazingly informative and friendly!! I…read moredidn't feel rushed and was given the time to go over a misunderstanding between the online delivery prices for stizzy and the in store pricing....ALL GOOD once I was given the information not on the website and was so impressed with their ability to deal with the whole situation start to finish with a positive and professional attitude.

STIIIZY - 5434 Mission Blvd, Riverside, CA 92509, United States…read more I've been a loyal STIIIZY customer and shop at this location multiple times a week, spending hundreds of dollars over time. Unfortunately, my most recent experience was by far the worst I've had. I purchased a 1g pod, and as soon as I left the store, I took a hit and immediately noticed the pod was clogged. I had to inhale extremely hard just to get any airflow, which is not how a brand-new cartridge should function. Knowing something was wrong, I went right back into the store. After waiting in line, an employee asked how she could help. Once I explained the issue, she told me to go to cashier #6. However, instead of helping me or making sure someone else would, she walked away to assist another customer and left me unattended. I stood there at cashier #6 for about 15 minutes waiting for assistance. Another customer was waiting with me, and they were there for the exact same issue--a clogged cartridge. We were both left waiting with defective products while other customers were being helped first, which honestly made it feel like certain customers were being prioritized over us. When I finally received help, I explained that I'm a regular customer and very familiar with how STIIIZY pods are supposed to function. The employee took my pod to test it, came back, and insisted it was "normal" and that it's expected to have to inhale hard to get a hit. That simply isn't true. A new cartridge shouldn't require excessive force just to produce vapor. The airflow was clearly restricted. Since I felt my concerns weren't being taken seriously, I asked to speak with the manager. Unfortunately, that interaction was even more disappointing. She didn't greet me, ask about my experience, or try to understand the issue. Instead, she immediately told me to follow her outside to test the pod on one of the store's batteries. While it technically produced vapor, it still had poor airflow and minimal smoke compared to a properly functioning pod. The fact that it hit at all didn't change the fact that it was defective. What frustrated me the most was that the manager constantly talked over me instead of listening. Every time I tried to explain what I experienced, she interrupted me and acted as if she was the customer and automatically right. Rather than hearing me out, she dismissed everything I was saying and made me feel like I was making the issue up. She had a poor attitude throughout the interaction, repeatedly insisted she could not replace the pod, and ultimately sent me home with the same defective cartridge that still had horrible airflow. I even explained that I wasn't asking for a refund or anything extra I simply wanted a replacement for a defective product. I use STIIIZY to help manage my anxiety and to unwind, and I also struggle with insomnia. I told her I didn't want to go home and have a rough night because my brand-new pod wasn't working correctly. Instead of showing any empathy or trying to make things right, she sent me home with the defective pod and an even worse customer service experience. As a manager, your role is to listen, de-escalate situations, and find reasonable solutions when associates can't resolve an issue. Unfortunately, I experienced none of that. She lacked the professionalism and customer service skills expected from someone handling escalated customer concerns. Rather than working toward a solution, she argued with me, talked over me, dismissed my concerns, and made me feel like I was the problem. It honestly felt like they were treating a $23 replacement as if it were coming out of their own paycheck instead of taking care of a loyal customer who has spent hundreds of dollars at this store. What disappointed me most wasn't the defective pod it was the customer service. Defective products can happen, but how they're handled is what customers remember. Instead of listening, showing empathy, and making things right, I was dismissed, talked over, and sent home with a defective product. I've never had an experience like this at STIIIZY before, and I truly hope management addresses how customer concerns are handled at this location. Loyal customers deserve to be treated with respect and trusted when they report a legitimate issue. A little professionalism, empathy, and accountability would have gone a long way.

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