very good selection with the best prices around, and great customer service! Crystal is always very…read moresweet and goes above and beyond making sure I've got what I need.

Weather you're new at vaping or been doing it for a while this is the place for you. The staff…read morealways helps translate what I need into the devise u can afford. My most recent purchase is totally plastic. Throw it across the room if you want. It won't break. This comes from Mr Globe himself. I've broken more glass on baked than I'd like to admit. But those days are done Thanks guys.

I finally found a shop that has literally everything I need. Mo is the sweetest. Yay!read more

Great customer service. AJ specifically was polite, professional, and knowledgeable. The entire…read morestaff has never rubbed me the wrong way but AJ has got her customer service game on lock.

I just spent over $500 on a few pieces including a $300 water pipe. The employee wrapped up my…read moreitems in bubble wrap and haphazardly tossed them in a worn Anne Taylor loft paper Bag that was falling over on the counter. I drove slowly and smoothly about 10 minutes to my Airbnb and immediately & carefully unwrapped my brand new toy, the MOST EXPENSIVE piece I've ever splurged on for myself. My brand new $300 water pipe was broken. A small piece piece had broken off on the end where you insert the banger... I went back to the store immediately and was told by the employee he "wrapped it correctly" and per the manager I would be able to purchase another piece for 40% off. So. Maybe pack your own items or carry them in your lap for safekeeping because this was the first time a piece in my possession has EVER broken in transit from a head shop

Phenomenal establishment. Friendly people that treat you right, every time. I've been coming here…read morefor about a year now and its always a warm and welcoming place. Great prices for high quality & locally blown glass. A great place to remember why we support small business. Keep it up! Thanks y'all!

I normally don't leave reviews, but this experience has been extremely frustrating. This is for the…read moreshop at this location which I believe now goes by(Texas hill country vape and smoke shop) First, I want to say that the regular staff at this location have always been kind and helpful. Unfortunately, the return/management experience has been the exact opposite. About three weeks ago we purchased a Puffco Peak Pro from this store. When we got home, we realized the device wasn't charging properly. We called the store and were told to bring it back so they could test it to confirm the device was defective. We brought the device in and left it with them. After that, communication completely broke down. We waited for an update and received no call. When we followed up by phone, we were told we would receive a call back, which never happened. Eventually we went to the store in person to check on the situation, and we were told the device had been moved to another store and that we needed to go there to speak with a manager. After driving to the other location and waiting over an hour to speak with the manager, we were told there were two options: we could process the return ourselves through Puffco, or the store could handle it for us. Since this had already been dragging on for several days, we chose to have the store handle the return. That turned out to be a mistake. It has now been over two and a half weeks, and when we called again for an update, we were told that the return process apparently had not even been started. We have now been promised a callback three separate times, and no one from management has followed up. Again, the regular employees have been polite and helpful, but the lack of follow-through and communication from management has made this one of the worst customer service experiences I've had. At this point we simply want the issue resolved and some accountability from management. I would recommend going through puffco directly or another competitor to avoid this shops horrible return service if you end up having to use it...

bought a "kilo" of GMD kratom after tax was just under 200$ - they bag it beforehand is what I am…read moretold everytime I go there and everytime I go there the bags 100% get smaller and smaller - taken out and weighed. SIGNIFICANTLY less than

I went to get my juice today only to find that this location was no longer there--no note or…read morenotification about a new spot. I drove all the way to the Austin location, which thankfully is still open, and they mentioned a new Leander/Cedar Park location will be opening soon, so I should keep checking the website. They do offer delivery if you're in range, and luckily, we are, so I'll have it delivered until a new location opens. If they don't reopen in the Leander area, I'll just order online and have it delivered. This is the only place I will buy juice.

On par with a traditional vape shop. Friendly staff, and prompt service gets your pipe loaded and…read moreready for more tokes. Prices are stiff, but you get what you pay for.

Super cool ppl, pay no mind to the old neg reviews. I found this place to be excellent help and…read moregood selections

I have been going to tactical since 2016. It is by far the best vape shop in Marble Falls. The…read morepeople that work in the shop are amazing and professional. The pricing is never too expensive and the quality of the product is always top tier.

Points rewards and easy to talk to staff and friendly communication skills. Like easy to walk in…read moreand wheelchair friendly. Open doors all day , easy light do not dark inside, easy to park and find on map. No big lines to stand through. Had what i needed.

After shopping with Vape City for the last 5 years or so with only one other negative experience…read morewith the corporate level of this company selling a counterfeit product which was remedy'd. Recently Vape City has made changes to their loyalty program. After being reassured from staff that the points would be transferred over and 4 visits into the shop over the last 3 months leaving my information each time to inquire about it, today I was finally able to get the staff to try to speak to whoever is over them at a corporate level and was told to shove it about my original point balance. The in store staff is great and this review is not meant towards them, their customer service is a 5/5, however the lack of follow up and general lack of care towards customer service on a corporate level is atrocious. I highly recommend shopping elsewhere.

Love the bogo items plus they work with you great on prices. Definitely staying up. Have a good…read moreexperience each time

Wonderful people, very friendly and knowledgeable about what they sell, in and out or time to chat,…read morelove it there