Preface: I have visited Green Car Tires 3 times before submitting this review. The reason I waited this long was because, previously, I always experienced cognitive dissonance after receiving service from Green Car Tires when compared to their review ratings. I wanted to ensure I wasn't experience the "one offs".
The first couple of times I went to Green Car Tires (last year) was to do a basic change over of tires, a rudimentary job. The experience wasn't terrible but wasn't anywhere near good/great, as their ratings would suggest. The wait was long (~3 hours) and as soon as I got into my vehicle my tire sensing system reported low tire pressure. Naturally, I brought it to their attention immediately, but of course the result was: more waiting.
This year, I decided to be prudent and book an appointment through their website. I booked it with the owner, Corey Stokes. I got an email confirmation and even a reminder that my appointment was scheduled on the day of. Just because I am OCD, I decided to call them the day I booked the appointment, until the day leading up to the appointment, to confirm the booking. I called throughout the day. No answer. When I arrived, I was met with confusion. As in: "How/why did you book an appointment?", and my situation was subsequently brought to Corey's attention. Immediately, without asking me more about the situation Corey was quick to judge and told me: "you generally can't book an appointment the same day". I told him did not and provided him evidence (email confirmation). Corey changed his tune: "well there's nothing I can do. We're busy". I was confused. When I explained to him why it was important I get my tires tonight, as per my appointment, I was just met with apathy, a *shrug* and the excuse that booking on their website doesn't count and "I'm going to cancel all online appointments now". When I asked, "how does one get service here". The response was "show up and first come, first serve". They don't answer their phones either -- something I noticed while I was there. This is probably important to know if you're thinking of coming here. My interaction with Corey showed me enough to conclude my own judgement of this shop. Regardless of how troubling the weather is, I won't be subjecting myself to the juvenile business practice, lack of customer service, and the predatory nature of Green Car Tires and Corey Stokes.
Finally to top things off, since I stopped going here, I took my car to get the my winter tires on and that's when the new mechanic showed me the damage Green Car Tires did to my rims from the previous change the season before. The mechanic explained to me they clamped down on the rim in a weird way and now there's some cosmetic damage to the rim. The reason I didn't know until now was because the wheel has a wheel cover on it. read more