We got to spend 3 days in Amsterdam and decided to rent bikes to experience this city like a local. After checking out a few places near Amsterdam Centraal, we went with this place - Green Budget Bikes. When we rented the bikes, the employee in the front desk was pretty nice. We had to wait for quite a bit (20 mins) but it wasn't terrible. It was 3:15 PM and we planned to rent it until 6:15 PM (3-hour rate) so to double check, I asked the employee if it was okay for us to return the bike around 6:15 and he said it was ok, as long as we weren't more than 15' late. We returned the bikes at 6:10' to a new employee (a young lady), who were... pretty rude (or straight-forward in the Dutch sense?). She told us that we couldn't return the bike then since the shop was closed. I told her that I already checked with the guy in the afternoon and he said it was ok. But the lady kept repeating that it was written in their contracts, etc... Basically she kept refusing to return the bike for a while before finally letting it go.
Basically, make sure to double check everything before you leave (price, returning time, deposit, etc). And be sure to respond to their rudeness if there is any. read more