My sister and I chose to visit Green Bites, Dorado while on a trip because it was identified as a vegetarian and vegan restaurant on Google Search.
But the reality is their customer service bites.
Even though the logo behind the counter includes the words "vegetarian" and "vegan", Green Bites employees showed no interest in providing a good experience let alone vegetarian food during our visit on Thursday, June 22, 2023.
Lack of interest and overall customer service would sum this up, but if you are interested in the details here's what happened
The menu did not contain photos. Items were written down on a blackboard, some without ingredient none with prices.
Menu was unavailable in individual sheets on the tables or in digital format.
After asking questions on some vegan dishes, I ordered an "avocado toast" with an egg as a side.
Unfortunately, the waitress did not inform us that the dish contained bacon/bacon, despite our vegetarian centered conversation.
Upon receiving the plate and noticing the bits of meat, I asked if the bacon was real. The waitress confirmed that it was.
I expressed my surprise and explained that I was under the impression that Green Bites was a vegetarian/vegan restaurant.
Her response was that they serve vegetarian food along with other options. She then walked away.
The waitress could have offered to remake the dish or at least show some concern over the situation.
Unfortunately, she did absolutely nothing.
This lack of attention to detail and failure to communicate the offerings to a NEW customer was extremely disappointing.
What is truly concerning is the lack of consideration to correct the misunderstanding and remedy the customer experience.
Instead, the attention of the waitresses was mainly focused on the closing time.
My sister and I felt rushed from the moment we sat down. The employees were constantly visiting our table to ask if we were ready to order, but they did not make the slightest effort to explain the menu or the operation of the place.
An hour before closing time, we were informed that the kitchen would cease operations in 25 minutes.
I respect employees shift times and the policies of each place.
However as we payed $40 dollars for one (1) avocado toast and two (2) coffee martinis I wondered how much profit the business owner lost in the remaining hour due to lack of care.
Not to mention future visits and bad word of mouth.
My intention was ro support local businesses on my beloved island of Puerto Rico so we opted to visit A la Paella restaurant in Levittown where we experienced excellent service and food. read more