I have been using Frontier Bank for the past few years and I find that the location in Bastrop is…read moreso much friendlier. I tried the bank in Elgin but all I ever get are recordings and leave messages. I have yet to hear a real operator. Anyway, their staff is always helpful and caring and they will go out of their way to help any way they can. Thank you Frontier Bank for staying connected to your customers and not becoming to big to talk to us little guys.

We have banked with frontier bank of texas in Bastrop since we moved here in 2019…read more The staff have always been helpful & friendly, we are very satisfied with the services offered at this branch and do not hesitate to recommend them to anyone.

Ok so first of all- not sure WHAT is up with the reviews on here because I've been banking here for…read morejust under two years and it's always a pleasure. From the first time I went in and the tellers both said "welcome to Bastrop!" To every time since, service has always been fast and friendly and if there's a line, it moves quickly. Their ATM always works, there's plenty of parking and the location is wonderful. Today, however, I really got to test this branch. I was closing escrow so started the day by going in and initiating a wire. I worked with Bethany, the branch manager, and she was so friendly and well-informed. It was a transaction I was nervous about because, obviously, it's a lot of money but she put me at ease. Fast forward several hours and title said they still hadn't received the wire. I called the branch and they said they sent it so I drove to Wells Fargo. Luckily, Bethany was there (although other staff members also helped a lot) and she immediately talked to my escrow officer and got it resolved with a sense of urgency I was definitely not getting from the escrow agents (Austin Title, FYI- for another post.) It was a tense and scary moment and Bethany and her staff helped us through it and I just could not be more grateful. Customer for LIFE right here. So happy.

Slow, terrible customer service, phone calls not returned and rude/condescending employees.read more

Shannon at the front desk in the HEB lot vicinity is incredibly sunny, kind, knowledgeable and…read morepatient. What a joy to work with her as she fixed all my issues. Highly recommend. She should get a raise. Great face for this marvelous small town bank.

The bank likes to hold your deposit for several days and will let you bounce a check even though…read moreyou have money in the bank. my parents dealt with this Bank for most of their lives and I believe then the bank was good. but now it seems first national bank of Bastrop has went downhill I do not recommend banking there and I've had a miserable experience and I'm going back to my previous bank

opened a bank today with Karen, she was lovely and very helpful!! had me in and out of there!!read more

I visited your Bastrop branch to open an account, and unfortunately, I left very disappointed with…read morethe experience. To give some context, I live and work about an hour and a half away, so I arranged my morning off specifically to come in and open an account. This was already the second bank I tried due to previous customer service issues, and I was hoping this would be a better experience. When I arrived, I spoke with a teller who was polite and explained there would be a wait since the branch was short-staffed. I told her I didn't mind waiting, and she asked me to take a seat. She also explained that I would first need to open a personal account before opening the second account I wanted, which was fine with me. After a short while, her coworker spoke to her privately. Then she came back and told me it would be better if I scheduled an appointment because they would not be able to help me today. The only time offered was 2:00 p.m. -- but at that point, it was only 10:00 a.m., and I had already explained that I work an hour and a half away. I mentioned that the whole reason I wanted to open an account in Bastrop was because it's closer to home and much more convenient than driving into Austin, where my current bank is. Despite that, she told me my only other option would be to go to the Stassney location in Austin. This completely defeated the purpose of trying to open a local account. In the end, I had to leave the bank without opening an account. I felt frustrated because I was initially told to wait -- which I was fine with -- only to be told later that I couldn't be helped at all. A friend of mine recommended this bank because of her positive experience, but unfortunately, my visit left me very dissatisfied. I hope you can use this feedback to improve the process for walk-in customers, especially those who travel long distances and make time out of their schedule to open an account.

Very helpful. Always pleasant. They make all my transactions and etc. easy. They answer any…read morequestions I have. Best bank I've had the pleasure of doing business with. Thank you A+. Rebecca

A lot has changed at this bank and I'm still deciding if it's going to be better. I know it seemed…read morelike they lost a lot of tenured employees after they merged with Cornerstone Lending and they still are. There's only 1 person left that I recognize anymore. It's sad, I loved coming here to see people I recognized and that knew me. It doesn't feel personalized anymore. Hopefully it gets better. In the meantime last I checked they had some of the best rates in town.

Roscoe might be a good option for local use or someone that will not travel much, there's just a…read morefew glaring issues with thinking of them anymore than that. Some of the items are, the banks traveling policy is to just block any access outside of the U.S., which is a hassle obviously for traveling. Most modern banks will have some piece of the app/access that will confirm where you actually are, which can also help with confirming transactions are from you. Slightly concerning it is the way it is here. I lost my card recently, called the 24/7 line to lock it. Someone outside of the U.S. answers, asks me for the name of my bank/account number to start .. I didn't give this info to them, but they also stated they cannot lock it and would need to transfer me elsewhere.. huh?! I told this to a teller and it seemed pretty minor, even though it's sketchy to call a number your bank provides in those instances of losing a card, getting someone outside of the U.S. that seems to be phishing, rather than helping. The mobile app, which is decent at best, has an option for mobile deposit.. great! However when you deposit a check they cancel it because they want you to write something on the check (yet there's not instruction to do so in the app).. why not just add in instructions, instead of useless manual work? Apparently there was a name change too, as a customer I never heard about it, just get my deposits canceled because I put the wrong bank name as well.. Why not tell your customers you changed your bank name? It's just simple stuff that Roscoe either doesn't seem to collectively care about (that as a customer you would want your bank to care about) or doesn't do anything to communicate to customers.. I got tired of lackluster banking and moved to a local Austin option!

I'm thankful for this location close to my house. I've used the drive-thru a couple of times and…read morepopped in a couple of times as well. Friendly and efficient service unlike some other Austin area locations.

Opened my account about 1 month ago and its been a NIGHTMARE…read more This location has not been any help and it's very outdated. Its 2025 why is tap and pay not an option at this and multiple locations???

PROs: this bank is open 7 days a week which makes it very convenient to do your banking whenever…read moreyou get time. Nice people. Convenient location. Very willing to help out and address concerns. CONs: mistakes happen and this place is no exception. They at least fix their mistakes right away but a careful eye is suggested.

Do not under any circumstances open an account at this bank. They make it almost impossible for you…read moreto withdraw your money if you lose your debit card. They will ask what you plan on using your money for, sometimes they can't even find your account. They take a picture of you when you open an account and also scan your drivers license but if you don't have an ID on you to make a withdrawal then you can't have your money. Also you can't withdraw money through the drive through. They will ask you to come inside. They go through employees like most people go through underwear. If they care that little about keeping their employees that only means they care that much less of their customers. Every time I asked someone information about my account and what was going on with it I would get a different answer and get nothing resolved. They hire people with no GED's and I have proof that employees are on drugs while on the job. Walked in once and an employee was dead asleep on a desk in the front lobby. I reported it and nothing got done. They only care about accounts and employees have told me they make up fake accounts so that they don't lose their jobs. Bankers and tellers have to use their own money to open up fake accounts and are told to call customers and ask them to make a deposit and use their debit cards. Customers of IBC bank are only a number and money to them. They do very little to help someone and even less to fix any issues when they make an error. Their motto is "We Do More," indeed they do more to hurt their own customers and employees.

Loving our new bank. Went in today because we needed cash to pay for firewood tomorrow, since we…read moreonly had a business account there I asked if they could cash our check from a different bank, and they helped me. Then even though it was closing time they very sweetly, patiently opened a personal account for me. I needed one and they happily offered to take the time to help. Free checking for real and free savings plus they give a gift with a new account! I didn't know banks were still cool like that!

Don't care about customers at all. Won't belreak change even if you got the cash there at ATMread more