Let me preface this review with I used to work for Chase Bank. I was only here at the location for less than a year, and with the company for over four and half years total.
But, this review is to discuss what customers don't know or have misconceptions about.
ONLINE BANKING
As far as online banking goes, what a banker/manager can do for you is to show you how to access and use Quickpay, send/receive transfers, print statements from your account(s), and retrieve your user ID. What they can do is help you reset your password, but cannot access a previous password. Why? Because of privacy issues, within the branch they do not have access to that sensitive info, AND anything that they cannot fix regarding to your online banking is done in a different department that we have to call while you're in the branch because it is internal only.
ATM's
This branch in particular used to be Bank One before it was bought out by Chase. Because of the old structure & layout of the branch, there is no walk up ATM. Another reviewer said that this branch is in a walking friendly neighborhood. Yes, that is the case NOW, but this branch is old and that was not the case when it was originally built, hence why there is no vestibule or ATM located outside in front of the branch. Higher management used to tell us as employees that in order to place an ATM in either location (being inside or outside in the front of the branch), major construction was needed to wire and secure a machine properly. How much of that is true? I don't know, but what I do know is that even as a (former) employee, I agree with customers 100% that an ATM is needed in a more convenient location. As for the two drive up ATM's, at the branch level we do not service them. It is done through a third-party vendor. Normally if you have an issue with your transaction at the ATM, the 1-800 number on the receipt is who you have to call. We have no authority or access to any transactions done through the ATM. Plus, on more than one occasion there is some person who is trying to deposit wrinkled and torn bills into the ATM all at once, and just as courtesy please don't do that. That's what makes the machines break down, the same goes for checks.
WITHDRAWALS & DEPOSITS
Now, the cash deposits with ID is silly, but we needed them to deposit the transaction because of rampant money laundering last year. This is for every account that this type of policy change has applied to. I understand that it's silly, but remember you are yelling at the messenger. We have no say-so in policies and procedures, so for customers to yell at us for something that we don't control....it's a waste of your breath to be honest. In order for us to make the deposit we have to swipe your ID, or have the physical copy in hand with a valid expiration date.
As for withdrawals, normally if you are going in to take out more than $5K, I would suggest asking tellers if they have the cash available because we have a limit to how much we keep available. Even better, if you are taking out more than $5K on up then I would call the branch. This branch deals with high traffic volumes, and we always had to take into consideration how much cash was going in and out. Hence, why I say it would be preferable to call ahead of time when needing cash.
Businesses, if you need lots of change, like cases of coin or straps of certain denominations, also please call ahead. This makes your visit quick and we can be prepared for when you come in.
Also, if you go in there without an ID to make a withdrawal, no we cannot help you. If someone KNOWS you, meaning that you know THEM by first name basis, and they can vouch for you by knowing info about you to pull it up to make the withdrawal/deposit, then no one can actually "know" you.
BTW I've seen this way too often, if you need to purchase a cashiers check from your account, please fill out a withdrawal form. This cuts down on discrepancies, it speeds up the time you are there, and overall is what we need to purchase it for you.
Rozeanne J. - I know that you wrote your review a while ago, but this branch is Spanish designated. We have more signs in Spanish because that is the majority of our clientele at the branch.
I cannot implore enough to anyone who is reading this, if you need to run a transaction and you do not have a slip filled out please make the effort to fill out as much as you can. Whatever else you do not know we can pull it up for, but by doing this you save yourself and us time and minimize inconsistencies.
Last note, they understaffed this branch big time. So don't expect on the 1st through 3rd (when social security is issued the branch line is out the branch doors), the 15th and at the end of every month to get in and out quickly. If you need to make a simple transaction please use the ATM or picture deposits on your phone. This makes the minutiae of working there that much less painful read more
