Great Railing was referred to me by a NJ friend. The service is very good. I had very many questions for them via emails & telephone. Emails were answered promptly, telephone service was good, as well. Teri & Mario were very helpful. Prices compared to elsewhere were great. They delivered my orders to NYS. Bought fence & deck materials from them; was missing one 'H' aluminum bar from an 8' deck top rail. Called them & it was sent promptly. David, the delivery lad, was very courteous. I have & would continue to refer Great Railing to anyone. read more

Unequivocally THE WORST company I have ever dealt with in my 55 years on this planet. No company is even remotely close! I have GC'd many large projects over the years, so I have a LOT of experience in dealing with various vendors. It took almost 2 weeks just to get them to put our order together. But, it was wrong, so it took another 3 days to get them to correct it. During that 2+ week period I requested a manager twice. Both times I was just put into voicemail and never received a call back. A full month later our order was delivered, but only half of it! Once I pointed this out to them, they offered no explanation or apology, and delivered the missing half a week later (they dropped it right on top of 3 hydrangeas, crushing them). That night I received a call from the delivery guys that they delivered "someone else's order" and were there at 9:30 at night swapping them out! Finally after multiple delays our contractor was ready to start the job. Only after opening everything up did they discover that the order was missing all of my gate hardware, 3 railing brackets, and 4 fence brackets! Also the wrong size caps and stiffener were provided! It took two 2-hour roundtrips for me to get all the above! Whatever you think you may be saving on their product pricing, you will pay for 10-fold in frustration, mental anguish, project delays, gas consumption, travel time, etc. Nothing, and I mean NOTHING went as it should throughout the entire process, and I will never, ever use them again. As one of the counter people said in disgust, after hearing my story -- "you get what you pay for". Even the employees think Great Railing is pathetic! read more

Don't go in there if you don't know exactly what you are looking for. As I was trying to explain what I was looking for, Joann R. spoke to me in a demeaning way which made me very uncomfortable because I didn't know what a "that's a horse fence, hon" was. Uhhhh.... I'm not a fence contractor nor do I own any horses to know. Late Friday afternoon, I guess her patience left for the day... read more

I called and spoke with Ashley. she was so sweet and patient! She answered all of my questions and was very knowledgeable. It was a nice change from the usual customer service that I get where staff is grumpy and act like they don't want to do their job! so glad she was able to help us! read more

I experienced delays because of missing products from my shipment . Refusals to transport returns. If you're building a deck, this company expects you to personally deliver any returns no matter the size or weight in your personal vehicle, no matter the distance from the job site. They instruct their drivers to refuse to take any material back to the company. This is not printed in their return policy, but you will experience a nightmare. read more

Amazing company- I found them online ( or maybe they found me!) on facebook when I was looking to replace an old wood railing on a concrete porch, and they took my dimensions online, put together an order of exactly what I needed, taught me how it all fits together( but I had my contractor do it), and his crew was impressed with the quality and the sturdy as a rock result!). For under a thousand bucks I got every single thing I needed to redo a 16' x 10 foot railing including 40" gate. Well worth my trip over the bridge from PA, and the stuff from the big box stores cannot touch this! Everyone from the office to the crew treated me so well, and wanted to be sure my project went well. I give them 5 stars without hesitation in January 2022! read more

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I only purchased the railing portion of my deck at Great Railing. I am happy with the aluminum reinforced top and bottom rails as they are of good quality. However, the end pieces that attach the rails to the posts started cracking from expansion and contraction within the first year. I did not over tighten the screws as they suggested I did and have now replaced some of them a few times and the deck is 4 years old. Now, after only 4 years, I need to buy a new power unit for the lighted caps on the posts because the photocell on the unit went bad and it is not serviceable. At $140 a pop, I suppose I will need to buy a new power unit every 4 to 5 years. Not a quality product nor are the end pieces that attach the rails. read more

Great Railing - Decks & Railing Near Me - Williamstown, New Jersey

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I've been using great railing for awhile this time was a little difficult with the order. Still the material is great and it's wholesale pricing. read more

Great Railing - Closed top picket 5ft high with premade gate. - Decks & Railing Near Me - Williamstown, New Jersey

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What a great company to deal with! They provide high-quality products, a wide assortment, all it very competitive prices. But that's not the best part. The sales ladies (and I do mean LADIES) are incredibly knowledgeable on a wide range of product and installation matters. You cannot go wrong shopping at Great Railing! read more

Great Railing - New vinyl railing for a Cape May Client! - Decks & Railing Near Me - Williamstown, New Jersey

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We have been purchasing railings from this company for several years. Last purchase they sent the wrong items packaged as 8' rails but box contained 6' rails. When we contacted the company & returned the items, they would not exchange or give us credit and blame us for the damaged items which they originally delivered to us. Customer service was unresponsive. Sad to say they will not stand for their mistakes. I also had to send someone to pick up additional railings to finish the project and was sent to the wrong place & waited over 45 minutes to get the correct items. read more

Top notch customer service. Ladies in office are great. The guys in the yard are fast and sufficient. I get all my fencing supplies for jobs here. And will continue. I feel apart the family there. read more

Great Railing - Decks & Railing Near Me - Williamstown, New Jersey

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They sell good products, however the business itself is very un-organized and messy. Several times I have made purchases and the sales lady will point me in a direction of where to go for pickup. When I get there no one knows why I walked over to them and they tell me I am in the wrong spot. Also, the yard is unsafe where you have to pickup. There are several fork lift operators zipping around while you stand waiting. I have been in there several times and the women in the office can be smug as well. They treat you like you should know where to go and that you are inconveniencing them. Altogether they sell good products, however its very poorly managed and lacks professionalism. read more

The ladies that put your project together really know more than most tradesmen!!! My contractor was arguing with me about specs and the ladies nailed it where he could not comprehend what I wanted thank you great railings read more

terrible place, they kick material off truck onto ground no loaders damaged material everywhere and they also screw employees do youself a favor and avoid this place and Tyler read more

I have tried countless times to get in touch with someone in this company to help me with my order. EVERY TIME I called, I was put on hold for more than 10 minutes or when someone would pick they would state they are busy and ask me my phone number and they would call me RIGHT BACK... And GUESS WHAT I NEVER received a phone call back!  I was very frustrated because there were several mistakes on this company's end with my purchase of over $2000. My husband had to purchase from another company to be able to.finalize our deck because the kit to complete the railing was incomplete. I was VERY patient and tried to give them the benefit of the doubt yet everytime I called it seemed it was an inconvenient for their employees to assist me.  I am beyond disappointed with their customer service. I will let everyone I know to NEVER use this company! read more

We recently bought fencing from this place after having a good experience a few years back when we bought materials for a new deck from them. Pricing is decent, service is good and delivery was right on time. They also recommended an installer for the fence who did a great job. Very happy with this place read more

I'm a young first time home owner. I was excited to have saved up some money to add vinyl fence in my yard. Great Railing delivered an excellent product, but that's where my positive experience ends. My order was delivered and missing pieces. I emailed and called the company to resolve the issue. The customer service team vowed to correct the issue but failed to deliver (literally) on their promise. Weeks went by and the missing pieces still weren't delivered. My emails went unanswered and phone calls promising action never corrected. Finally drove up to great railing and they provided what they said were the missing pieces only to get home and find they failed to supply the correct pieces, just an uncut alternative. I am happy with the product (correct pieces I did receive) and price and am willing to give the company another try but they need to seriously get their act together. Don't forget about the little guy! read more

Got decking back in December. Price was good, the lady behind the desk was nice and helpful. The yard was unorganized and it took a while to get loaded. I chalked it up to being a tight area and growing company? Went back today to get a few facia boards. Got a different lady that wasn't that pleased to help us for some reason. Left there, went to the yard and here we go. After three yard guys walked by me, one finally stopped and asked " what do you guys want" well , asshole, here's my slip! He walks away and comes back 10 minutes later..... tells me to pull around to the back we're the gate is to the yard and back in. So I pull forward as I couldn't go down pep boys driveway because one of their own vehicles blocked me in. The same guy proceeds to yell at me telling me that ain't the driveway ..... the same one I used back in December! Well buddy... apparently you don't know me very well, cause I'll be dammed if you're gonna talk to me that way! So now I hang out the window yelling back at that ignorant fuck. After I finallly get back there and back in, he yells from the back, yelling at me to back all the way down to him.... Once again, watch your voice, I ain't pulling back into that shithole yard, it's 5 -12' boards, you can carry them the fuck out! Had you not have been an asshole, I may have helped you out, but screw that at this point! . I spent a shitload of money and treated like shit... ya, I'll never go back to that fucking place ever again!! read more

Spent 400. in product yesterday at GREAT RAILINGS-Williamstown. Cust canceled the job. 3 hours later i went back and they wouldn't refund my CASH. Said because of covid. OK, How about you tell people this BEFORE you take their money? Bought from them several times in the past. Customer service from the office mgr. was never good, but I put up with it because they had other good employees to wait on you BUT now that Im in the hole for 400. I WILL NEVER BUY FROM THEM AGAIN AND I WILL TELL EVERYBODY I MEET IN MY BUSINESS ABOUT THIS! In addition i am filing a complaint with the BBB as well! Hope you enjoy my 400 Great Railings! read more

If I could give zero stars I would. 3 Weeks ago my wife and went and selected our decking based on what was sitting in the yard. We payed 4K and they told us it would take 3 weeks for them to deliver????? We said fine. Today is delivery day and we are now being told they sold our decking!!!! They cashed our check three weeks ago and sold our decking. The manager Reina was rude and said there is nothing she can do but give us our money back. The owner Mario wouldn't even show his face. That is not how you do business. read more

I made my order using my credit card , and I waited for an hour and a half and still didn't get my order. They charged me 3% for cancel the transaction! Beware of this business! read more

I over ordered, they had their delivery driver accept the return and mailed me out a check that day for the refund. I drove an hour and a half to buy from them because nobody locally could touch their prices. Highly recommend. read more

Great experience. The sales woman really knew her products. Very helpful and great communication with prices and email. I'm coming back when I get my deck redone. read more