Hired Progressive Fence for a large project. Lynette the sales woman really wanted the job and was overly nice which turned out to be fake. The crew installing the fence did a horrible job and does not speak English so you cannot communicate with them.
Early into the job I noticed they were installing the posts right side up rather then pointy side down which is the way I had discussed with the sales woman Lynette prior to the job. When I called the sales woman, she said they would cut off the pointed tops to make them flat.. this was not a big deal but it was just the beginning.
They did not bump out the fence in an area that we had discussed prior to installation. I called Lynette as soon as I realized while they were still in the process of installing and she said it would be to difficult to do So they decided not to do it??? I said why did no one mention that prior to installing? That was what we agreed on. She ended up saying, okay it was no problem they would move some of the posts and do what we agreed to. Okay, at least they would fix it.
When they came to measure to make the alteration, they realized the other side of the fence, which was totally complete was not on our property but on Township property next to us. They told me they could leave it but I had to sign a waiver because the township could come bulldoze it.... I obviously said I wanted it on my property where it was supposed to be. So they had to take down and reinstall the entire side. I really do not know how they measured wrong. I literally had a survey done specifically for this reason and they had the survey prior to installation.
The crew left trash all over my yard which I noticed throughout the project but thought they would clean up at the end do I didn't complain. Spoiler alert, they ended up leaving it all even once they were done.
When the project was complete, I went and took a look. It was horrible. The gates were poorly placed, scratched and had numerous extra screw holes all over. The trash was left all over the yard. The crew had installed broken and rotted fence pieces. They had more panels and posts on the invoice then were even installed, I counted.. (I guess when it's a big project they assume you won't check).
I took pictures and sent them to Lynette, she met me at the project with the manager. He was very understanding and apologetic. while we were there, we realized my well had been hit. I pointed it out the the manager and said this looks like it was hit (it was cracked and the bricks around it were out of place. He said if they hit it that would not be good. The manager said he would fix the broken and rotten panels and the gates which I was very happy with.
We went to go use the water in the house which we had not yet been living in and a bunch of dirt spit of of the faucet. Our water pressure was terrible. There were no Issues prior to is noticing the well was hit. We called a well company that came and they confirmed the well had been hit, the pump was stuck and we would need a new well.
The sales woman called me and said she wanted the other half of the bill. I told her we wouldn't pay the bill until the improvements were made and confirmed to her that the well had been hit and I wanted to discuss this because i now had to have a new well drilled because of their negligence. She said the crew did not drive in the backyard. I told her they absolutely did, I was there when they drove in the backyard on multiple occasions. She said it's their word against mine!! I could not believe this. I had multiple witnesses who were with me on site at various times throughout the project who would confirm that they drove in the backyard. & recklessly drove at that. So much so that it had actually been a topic between me and the witnesses prior to any of these issues arose. Horribly unprofessional to tell me my word against theirs. I was 8 months pregnant and could not believe that a "legitimate" company would take that position. I got in touch with the manager and he apologized for the unprofessional sales woman Lynette And said he believes that they drove in the backyard and would get in touch with the owner to see how they could make it right.
The owner called and said he had to do his due diligence before he could take responsibility for the damage to the well which I understood. I sent him pictures of his crew on the property while the well was in perfect condition. It was the only work being done at the time. he wanted to reach out to a plumber that had worked on our plumbing to confirm there was no prior issue. The plumber confirmed this. I also told him that his manager, sales woman and another employee all saw the cracked well with the bricks out of place and would confirm this & he told me they did.. but he still did not want to take full responsibility for the damage.
The company should have agreed to pay for the new well. Shame on them. Horrible experience. Would not recommend this company!!!! read more
