My husband and I decided to use Post to Post because of a couple of reasons. First being that the salesman who came to our house had military stickers on his vehicle. That means something to us. We like to support and acknowledge all who have served, or are serving our country. Secondly, he took his time to come up with a plan for the placement of the fence and the price was reasonable. And finally, Post to Post seemed like a nice, local business to support. Boy we were wrong! The product of the fence is fine, getting the fence, and getting it installed correctly, was a huge disaster. We were told 6 weeks from the time we put our deposit down until the time the fence would be delivered. It was more of an eight week wait. Ok, not earth shattering. Although I never got a curiosity call informing me that it would be a little longer, or what the hold up even was. So I decided to call myself, still got the run around. When the salesman finally did call back(2 days later), I was told the wrong fence was delivered to the business. When asked how that happens, no real explanation. Scott, our wonderful salesman, made a joke out of it. Miraculously, the fence came in the next day...weird. When a date was finally set for installment, I specifically asked Scott if either myself or my husband would need to be home. I also asked if the installers would have everything they needed. I was told no, we didn't have to be home, and yes, they would have everything in tow. Installment day came, and I was busy getting my three young children ready for the day. When I was ready to leave for the day, I went out to talk to the installers. All seemed fine, until I walked over to the other side of my house and the fence was installed in the wrong spot. When I informed the men about this, the head installer told me that they informed Scott they were short on materials and what were they to do, and his advice was to "place the fence where you see fit." Oh, and they did not have the diagram because Scott had "misplaced" it. So instead of Scott using commen sense and telling them to wait until he was sure of the placement, he gave them the green light. When I called Scott as the workers were still there, his response was "well how does it look otherwise" and "does it look that bad?" Again, another joke was made. I left my house extremely annoyed. He then promised he would call me back with a date and time the fence would be fixed. That phone call never came. I constantly had to call Post to Post and leave messages, be put on hold, or bounced around person to person, with one excuse to another. I finally got a hold of Scott asking when my fence would be fixed, and he told me he has "bigger jobs to worry about then mine" and proceeded to berate and scream at me. He told me I was only complaining because I wanted a discount. After several minutes of back and forth, I informed him I was hanging up and calling the owner. When I called the office, I first spoke to the secretary who took down all of my information and said she would have the owner call me. He did. But only offered a small apology and still had no answers for me on when my fence would be fixed. Looking back now, it seems I was treated the way I was because I am female. I'm almost certain my husband never would have been treated the way I was. Scott called back, apologized in his own way, and promised me the job would be completed the next day. They did come, with Scott, and it seemed like things were finally going to be fixed. Scott stayed for about 10-15 minutes, left, and the job still wasn't completed. Here we go again...more back and forth with the company. My husband was told they would be out "the next day"(their favorite phrase) to fix the problems. The next day came and went. At this point, I was exhausted with arguing and getting no where with this company. When the installer did show up (2 days later), it was finally completed. A job that should have taken a day, took 2 weeks to finish, and that was only with my constant phone calls. But do you know what didn't take long to get?! Yep, you guessed it...the bill of the remaining balance. Oh...they were calling then! My husband then called to speak with the owner about all of the issues we had, and as he was on hold waiting for the owner to pick up, Scott decided to get on the phone with him. He told my husband that he thought "your wife and I chalked it up to us both having a bad day." He turned his unprofessional attitude around on me! Because I was not having a bad day until he spoke to me in the manner he did. The owner offered no apology, no discount, no way of making all the wrongs right at all! I guess with Post to Post, the customer is always wrong! I would NEVER recommended this company at all! Not even to my worst enemy. Please, do yourself a favor and go with another fence company. Don't be fooled as we were. They could care less about their customers. read more