I needed a device repaired that I bought online and not through KC Home Medical Supply. I had the…read moreworst time getting a response from the manufacturer of the product. I went into KC Home Medical Security looking for some direction to get this fixed. Steve helped troubleshoot the problem and found out that the device was under warranty. He coordinated with the company and got me a brand new device within a week! Great customer service, great communication along the way and I didn't even buy the product from them to begin with! I will be going there for all of my home medical supply needs from now on! Thanks, Steve!

When my elderly father took a life-changing fall, KC Home Medical was a beacon of empathy and…read moreprofessionalism as we tried to navigate all that was needed. They even delivered a wheelchair on a Saturday when that is clearly outside their standard delivery hours. A week later, when we determined the first wheelchair wasn't quite right (no fault of KC Home Medical), they refunded me the week's rental without my even asking and got a new chair out to my dad within a few hours. Wonderful staff, wonderful store.

Sara is the best pharmacist in whe whole Wide world She…read moretretas me better than I deserte

Long wait time even though there were only 3 of us in the pharmacy waiting for the covid jabs. (The…read moreother two people were waiting a long time also.) Then I got harrassed for my Medicare # even though I provided my insurance card (Medicare PPO). That wouldn't have been so bad being asked for that EXCEPT that my husband went several months ago for his covid jabs (both of them) at the very same AuBurn Pharmacy and he was never asked for his Medicare # - and, mind you, he has the very same insurance that I do. So, I went on their website and sent them my Medicare # several days after receiving the jab VIA EMAIL - but they don't check their email. This is ridiculous. My husband didn't get this hassle whatsoever! I thought these covid jabs were supposed to be FREE. What an absolute mess! I'm not at ALL impressed with AuBurn Pharmacy after they've singled me out to harrass me for the Medicare # - that I provided them VIA EMAIL. CHECK YOUR EMAIL or delete that option for consumers.

A friend just getting out of the hospital needed a shower chair, so I told her I'd pick it up for…read moreher since my car's trunk would accommodate it better than hers. Was so impressed when I went here to pick it up! Wow what a selection! Literally everything anyone could need for any medical need looks to be available here. Splints, compression socks, lift chairs, even breastfeeding supplies- pumps, slings, etc. And the woman working here (I think her name was Jolene?) was so sweet and helpful. If you need any kind of medical-related item, I highly recommend this place. It's packed full of everything you can imagine.

This company has always been very helpful. They just do not…read moreanswer the phone when you call. You need to leave a message and they will get back to you very fast.

Reliable will not answer the phone or return calls after voice mail. Reliable refused to provide…read moresupplies covered by Medicare. Reliable erroneously billed for items. Their billing service has a lot of room for improvement. After multiple appeals to Medicare, it was determined that Reliable charged in error. Medicare advised that we were best to find a different DME provider. We have done so and now have a good customer experience elsewhere.

Had what I needed and nice employees! I think they have all medical supplies!…read moreI purchased a boot and it was extremely comfortable!

If you have been trying to be Covid-cautious, I would urge you to stay away from this place and…read morehead directly to Kansas City Home Medical Supply at 105th and Metcalf. Upon walking into American Care Equipment, despite the sign enforcing masks on the door, at least three people were not wearing masks. One was a salesperson! Two were a couple together trying out chairs and as they left, the husband was literally blowing and spitting out of his mouth (he did not appear to have any mental issues - I observed his behavior the entire time as I guarded my mother with my body). The store was dirty with dirty masks lying around on the chairs. Crowded, no masks, no sanitizer. KC Home Med Supply was AMAZING!! Newer building, great and helpful MASKED employees. Sanitizer right when you walk in that they ask you put on before touching anything. HVAC system running loudly and very very clean. Will be purchasing from there.

Great customer service and very friendly…read more I called on my way there to see if they had any wheelchairs in stick to rent. I was lucky and they had several. They said they would have to all cleaned and ready for me when I got there. They asked if insurance was paying for it and I said I didn't know. They asked for my insurance and called them and got me preauthorized. They had me call my doctor and fax over a prescription. They also noticed it was my right leg that was broken and asked if I want a right leg elevator to rest my leg on. The only reason I don't give them 5 stars is because they called my insurance while out in an open office area were everyone could hear my ID, group #, deductible, etc. I think they should have done that in a back office where it is private and no one else could hear my information. Besides that they were fast and easy to work with.

When your oxygen concentrator quits during the companies off hours your get NO SERVICE, unless you…read moreget on your hometown social media! Then you might be fortunate enough to get a replacement concentrator! The after hours number this time around actually answered the phone but asked me the same question at least 6 times before I got cranky, like how many times do you have to say the machine shut itself down! It's been less than 6 months since this old machine replaced the other used concentrator! They want their money but falls critical short on taking care of their patients that depends on oxygen! Find another company, this one will definitely let you down! American Home Patient, Cameron, Missouri

I had purchased a cpap machine from American home patient and everything was great and fine until…read morethe machine was on recall. I called American home patient and was instructed that I should call the manufacturer and that there was nothing that they could do for me. I explained to them that the manufacturer instructed that I immediately discontinue using the machine and that was a problem because I needed the cpap machine to breathe at night.  I asked American home patient if I could purchase a new Cpap machine which I would pay for since I just got the recalled machine from them within the past 6 months. American home patient decided that they would not sell me a cpap machine and refused to.  Because I had a recalled cpap machine they refused to sell me a new one. They told me that I could not buy one from them all their cpap machines were for new insurance  customers.  I guess because I have a recalled cpap machine I could no longer buy a cpap machines from this company. I was willing to pay full price for the machine but they refused to sell it to.  How they can discriminate between who is allowed to purchase medical equipment from them and who is not.  My money is just as good as anyone else's.  Why has American Home Patient decided to no longer sell me this life saving medivial device which I need? What makes me different then everyone else who is allow to buy medicial devices from them.

This is a shout-out to Vicki B in the Lenexa office, who was able to cut through whatever the…read moretechnology problem was that held up my supply order and get things moving to a successful conclusion. Thanks for your help. Greatly appreciated

I called a month or so ago to see if I would be able to exchange my nasal cushions at the location…read morethat were mailed to me. I was not told when I picked them up they had a 3 month exchange rule. The person told me yes! With exclamation. but they did not tell me I had a time limit on when I could do so. So then, when I called today to make sure they had them in stock so I could exchange, I was told I could no longer do this because it had been 3 months. Mind you these are BRAND NEW, UNOPENED PACKAGE OF SUPPLIES. A COMPLETE AND TOTAL WASTEFUL STEALING COMPANY WITH TERRIBLE CUSTOMER SERVICE AND COMMUNICATION IN ALL DEPARTMENTS . SPEND YOUR MONEY ELSEWHERE WITH A TRUTHFUL COMPANY

Brad was amazing to work with to get my dad an electric wheelchair and van lift. I highly recommend…read morehim for any of your mobility equipment needs! He is knowledgable, patient, and kind.

Excellent service from first call to the serviceman who diagnosed and fixed our lift chair…read more Couldn't ask for better service in all ways. Don't hesitate to call these folks for questions or service!.