I went to KC Home Medical Supply in Overland Park for a walking boot after a foot injury. I chose…read morethis store because my wife, a physician, had heard good things about the store, and because a friend, also a physician, had a very good experience there as well, and, finally, a non-physician friend made it 3-for-3 when he reported a superb customer service event there. My own experience makes it 4-for-4. The gentleman who waited upon us was polite, knowledgeable, and excellent and working through choices and needs with me. I left wearing an excellent walking boot to stabilize and protect my foot while it heals, confident that I'd made a good choice, and knowing I'd had great customer service. While there, I noted that they had a good assortment of various home medical items, including scooters, lift chairs, and more, all seemingly, to my critical eye, of good quality. I will have no qualms about returning there should I be needing anything in the way of home medical supplies in the future.

I needed a device repaired that I bought online and not through KC Home Medical Supply. I had the…read moreworst time getting a response from the manufacturer of the product. I went into KC Home Medical Security looking for some direction to get this fixed. Steve helped troubleshoot the problem and found out that the device was under warranty. He coordinated with the company and got me a brand new device within a week! Great customer service, great communication along the way and I didn't even buy the product from them to begin with! I will be going there for all of my home medical supply needs from now on! Thanks, Steve!

Brad was amazing to work with to get my dad an electric wheelchair and van lift. I highly recommend…read morehim for any of your mobility equipment needs! He is knowledgable, patient, and kind.

Excellent service from first call to the serviceman who diagnosed and fixed our lift chair…read more Couldn't ask for better service in all ways. Don't hesitate to call these folks for questions or service!.

We have a mobility scooter that needed the starter assembly replaced. We first called Medic House…read morehere in Independence to get a price quote. Without even looking at our scooter, they quoted us a price of $475 plus labor. They had no idea it was the starter assembly that was needed. We then contacted Chucks Mobility LLC and explained what the scooter was doing. We took it out to him and after checking the scooter out he and the scooter company, C.T.M. found out what the problem was. He quoted us an approximate price of around $225. Chuck fixed our scooter within 7 days at a cost of $217 which included labor. The scooter runs like it did when it was new. I would recommend Chuck for any type of your mobility needs. He is fair, trustworthy and totally honest. Thank you Chuck, Jerry & Donna Holler

Chuck installed a chair lift for us after my son's diagnosis. He helped us ask for the correct…read moreprescription to get us a discount and had the chair installed quickly. The lift has worked perfectly. He is great about getting back with you and has been very helpful answering questions about other items we might need, wheelchairs, scooters, etc.

A friend just getting out of the hospital needed a shower chair, so I told her I'd pick it up for…read moreher since my car's trunk would accommodate it better than hers. Was so impressed when I went here to pick it up! Wow what a selection! Literally everything anyone could need for any medical need looks to be available here. Splints, compression socks, lift chairs, even breastfeeding supplies- pumps, slings, etc. And the woman working here (I think her name was Jolene?) was so sweet and helpful. If you need any kind of medical-related item, I highly recommend this place. It's packed full of everything you can imagine.

I give Curtis Taylor of Independent Home Solutions 10 gold stars for his assistance to us…read more Hi, My name is Steve Huckins, we purchased a used stairlift for my wife and I need help installing and troubleshooting the stairlift. We purchased a used Bruno SRE-3000 and have it partially installed. We had it operational before installing it. We can't get the charger to go from Red to Yellow or green. And no local stairlift companies will help us because it's a used unit. We really need help, Thank you, Steve & Ginger Huckins Curtis, That would be great as long as you service the Troy area. I just need help, the chair worked great before I took it off the rail to install the rail. I am having the darnest time getting any sort of help. Because it's a used unit. Long story short. Then when I initially put the chair on I did a break a part but I found it on line & replaced it. It was the SRE-30035. Then I put the chair back on the rail with that assembly & the cover off, so I could see and not damage that again. We just moved here and I'm just trying to make it so my wife can access the basement. Thank you, Steve & Ginger Huckins Unfortunately we are located in the Kansas City area and that's outside of our normal service area. However, I'm guessing from what you're telling me that you may have blown the fuse when taking the motor off the rail. If so it's a 5amp mini blade fuse which is located on the carriage of the motor. This fuse can be purchased at just about any auto parts store. Hopefully this information helps you out. Curtis, YES, YES, it was the fuse. Thank you, Thank you A 1000 thank you's. Words cannot express my appreciation for your help. Steve & Ginger Huckins Curtis, $5.00 for the 6 pack of fuses. I was prepared to spend $250-$750 to figure that out. I am speechless, thank you. Steve

From the owner: We pride ourselves on providing custom fit solutions for each of our clients’ homes and lifestyles,…read moreallowing them to age in place. The team at Independent Home Solutions is passionate about providing each and every customer the care and dignity they deserve to live and age in their own home. Our team members provide a full range of services right in-house, from assessment to installation. On-site technicians are factory trained so we can ensure every installation goes quickly and smoothly.

Wow! Quick response to my inquiry! We had the stair lift installed the next week! The guys were on…read moretime, friendly, knowledgeable and got the lift in quick! Highly recommend!

We contracted this company to install a wheelchair lift which required a wooden deck to be built…read moreinside of our garage. The flawed engineering design didn't account for the home's attic space-and ladder clearance, which was witnessed by the person installing the deck after he was complete. 101 Mobility then recommends that we flip the ladder to have it extend the other way. We again expressed our doubts about the clearance but left it to the pro's. Guess what? It didn't work! We had a representative (Bill) of the company to come out to see this was an issue before the arrival of the actual lift. Bill thinks it's going to clear before he leaves, but adds that the attic space may need to be relocated if the lift arrives and it doesn't work. Guess what? The lift arrives and the tech's wouldn't even take the lift off the truck because it..."wouldn't work!". We called the company to see what's happening because the job that was bid was already paid for and there didn't seem to be a proactive approach to mitigating this mistake. The company recommended that we pay extra to fix their engineering mistake⁉. We replied f**k no! Bill then says it was our mistake that we wasn't present to show him the attic space WITH A 4 FOOT CORD HANGING from it at the time he came to look at the home to bid the job (but Bill still had access to the home).

We had three ramps installed into and in our home. The layout of the house complicated the…read moreinstallation. Chuck worked diligently and expertly to install what we needed. All in all, good work done at a fair price. Thank you Chuck.

After checking with many local medical equipment storefronts, none of which could fill my need for…read morea ramp, I was given Chuck's name as a resource. He came to my house on very short notice to see what was needed and was able to provide me with an excellent solution to the problem. He also came again later at no charge to make a necessary adjustment. When I was ready to have the ramp removed, he promptly came and reclaimed his equipment. A totally positive experience!

This company has always been very helpful. They just do not…read moreanswer the phone when you call. You need to leave a message and they will get back to you very fast.

Reliable will not answer the phone or return calls after voice mail. Reliable refused to provide…read moresupplies covered by Medicare. Reliable erroneously billed for items. Their billing service has a lot of room for improvement. After multiple appeals to Medicare, it was determined that Reliable charged in error. Medicare advised that we were best to find a different DME provider. We have done so and now have a good customer experience elsewhere.

When your oxygen concentrator quits during the companies off hours your get NO SERVICE, unless you…read moreget on your hometown social media! Then you might be fortunate enough to get a replacement concentrator! The after hours number this time around actually answered the phone but asked me the same question at least 6 times before I got cranky, like how many times do you have to say the machine shut itself down! It's been less than 6 months since this old machine replaced the other used concentrator! They want their money but falls critical short on taking care of their patients that depends on oxygen! Find another company, this one will definitely let you down! American Home Patient, Cameron, Missouri

I had purchased a cpap machine from American home patient and everything was great and fine until…read morethe machine was on recall. I called American home patient and was instructed that I should call the manufacturer and that there was nothing that they could do for me. I explained to them that the manufacturer instructed that I immediately discontinue using the machine and that was a problem because I needed the cpap machine to breathe at night.  I asked American home patient if I could purchase a new Cpap machine which I would pay for since I just got the recalled machine from them within the past 6 months. American home patient decided that they would not sell me a cpap machine and refused to.  Because I had a recalled cpap machine they refused to sell me a new one. They told me that I could not buy one from them all their cpap machines were for new insurance  customers.  I guess because I have a recalled cpap machine I could no longer buy a cpap machines from this company. I was willing to pay full price for the machine but they refused to sell it to.  How they can discriminate between who is allowed to purchase medical equipment from them and who is not.  My money is just as good as anyone else's.  Why has American Home Patient decided to no longer sell me this life saving medivial device which I need? What makes me different then everyone else who is allow to buy medicial devices from them.

Sara is the best pharmacist in whe whole Wide world She…read moretretas me better than I deserte

Long wait time even though there were only 3 of us in the pharmacy waiting for the covid jabs. (The…read moreother two people were waiting a long time also.) Then I got harrassed for my Medicare # even though I provided my insurance card (Medicare PPO). That wouldn't have been so bad being asked for that EXCEPT that my husband went several months ago for his covid jabs (both of them) at the very same AuBurn Pharmacy and he was never asked for his Medicare # - and, mind you, he has the very same insurance that I do. So, I went on their website and sent them my Medicare # several days after receiving the jab VIA EMAIL - but they don't check their email. This is ridiculous. My husband didn't get this hassle whatsoever! I thought these covid jabs were supposed to be FREE. What an absolute mess! I'm not at ALL impressed with AuBurn Pharmacy after they've singled me out to harrass me for the Medicare # - that I provided them VIA EMAIL. CHECK YOUR EMAIL or delete that option for consumers.