I needed a device repaired that I bought online and not through KC Home Medical Supply. I had the…read moreworst time getting a response from the manufacturer of the product. I went into KC Home Medical Security looking for some direction to get this fixed. Steve helped troubleshoot the problem and found out that the device was under warranty. He coordinated with the company and got me a brand new device within a week! Great customer service, great communication along the way and I didn't even buy the product from them to begin with! I will be going there for all of my home medical supply needs from now on! Thanks, Steve!

When my elderly father took a life-changing fall, KC Home Medical was a beacon of empathy and…read moreprofessionalism as we tried to navigate all that was needed. They even delivered a wheelchair on a Saturday when that is clearly outside their standard delivery hours. A week later, when we determined the first wheelchair wasn't quite right (no fault of KC Home Medical), they refunded me the week's rental without my even asking and got a new chair out to my dad within a few hours. Wonderful staff, wonderful store.

Wow! Quick response to my inquiry! We had the stair lift installed the next week! The guys were on…read moretime, friendly, knowledgeable and got the lift in quick! Highly recommend!

We contracted this company to install a wheelchair lift which required a wooden deck to be built…read moreinside of our garage. The flawed engineering design didn't account for the home's attic space-and ladder clearance, which was witnessed by the person installing the deck after he was complete. 101 Mobility then recommends that we flip the ladder to have it extend the other way. We again expressed our doubts about the clearance but left it to the pro's. Guess what? It didn't work! We had a representative (Bill) of the company to come out to see this was an issue before the arrival of the actual lift. Bill thinks it's going to clear before he leaves, but adds that the attic space may need to be relocated if the lift arrives and it doesn't work. Guess what? The lift arrives and the tech's wouldn't even take the lift off the truck because it..."wouldn't work!". We called the company to see what's happening because the job that was bid was already paid for and there didn't seem to be a proactive approach to mitigating this mistake. The company recommended that we pay extra to fix their engineering mistake⁉. We replied f**k no! Bill then says it was our mistake that we wasn't present to show him the attic space WITH A 4 FOOT CORD HANGING from it at the time he came to look at the home to bid the job (but Bill still had access to the home).

It would have been 2 stars. My father has only been a client for a short time. The equipment has…read moremalfunctioned twice. HOWEVER, Lauren from the OP office wins the gold. Not only has she personally exchanged equipment and made specials trips to help with mask fitting, she brought my father O2 tanks in the middle of the night during a tornadic thunderstorm without fear of the weather. He would've been transported to an ER otherwise. At this point in his life, being in the peace and comfort of his home is EVERYTHING. Lauren for the W!!!

I came here after my blood clot to get thigh highs, tights and compression socks. They measure you…read morein the right places to make sure you get the right kinds. All things compression are very important and do cost a little more and they are totally worth it. I have tried the cheaper brands and they don't stay up. Blood clot is gone but I still wear them because they make my legs feel great after many steps at work.

Chuck installed a chair lift for us after my son's diagnosis. He helped us ask for the correct…read moreprescription to get us a discount and had the chair installed quickly. The lift has worked perfectly. He is great about getting back with you and has been very helpful answering questions about other items we might need, wheelchairs, scooters, etc.

Best customer service ever. Chuck will work with you to make installation easy for you. My chair…read morelift was a life saver! Great quality and no service needed- a great company to do business with.

A friend just getting out of the hospital needed a shower chair, so I told her I'd pick it up for…read moreher since my car's trunk would accommodate it better than hers. Was so impressed when I went here to pick it up! Wow what a selection! Literally everything anyone could need for any medical need looks to be available here. Splints, compression socks, lift chairs, even breastfeeding supplies- pumps, slings, etc. And the woman working here (I think her name was Jolene?) was so sweet and helpful. If you need any kind of medical-related item, I highly recommend this place. It's packed full of everything you can imagine.

I give Curtis Taylor of Independent Home Solutions 10 gold stars for his assistance to us…read more Hi, My name is Steve Huckins, we purchased a used stairlift for my wife and I need help installing and troubleshooting the stairlift. We purchased a used Bruno SRE-3000 and have it partially installed. We had it operational before installing it. We can't get the charger to go from Red to Yellow or green. And no local stairlift companies will help us because it's a used unit. We really need help, Thank you, Steve & Ginger Huckins Curtis, That would be great as long as you service the Troy area. I just need help, the chair worked great before I took it off the rail to install the rail. I am having the darnest time getting any sort of help. Because it's a used unit. Long story short. Then when I initially put the chair on I did a break a part but I found it on line & replaced it. It was the SRE-30035. Then I put the chair back on the rail with that assembly & the cover off, so I could see and not damage that again. We just moved here and I'm just trying to make it so my wife can access the basement. Thank you, Steve & Ginger Huckins Unfortunately we are located in the Kansas City area and that's outside of our normal service area. However, I'm guessing from what you're telling me that you may have blown the fuse when taking the motor off the rail. If so it's a 5amp mini blade fuse which is located on the carriage of the motor. This fuse can be purchased at just about any auto parts store. Hopefully this information helps you out. Curtis, YES, YES, it was the fuse. Thank you, Thank you A 1000 thank you's. Words cannot express my appreciation for your help. Steve & Ginger Huckins Curtis, $5.00 for the 6 pack of fuses. I was prepared to spend $250-$750 to figure that out. I am speechless, thank you. Steve

From the owner: We pride ourselves on providing custom fit solutions for each of our clients’ homes and lifestyles,…read moreallowing them to age in place. The team at Independent Home Solutions is passionate about providing each and every customer the care and dignity they deserve to live and age in their own home. Our team members provide a full range of services right in-house, from assessment to installation. On-site technicians are factory trained so we can ensure every installation goes quickly and smoothly.

I've only had the lift a few days and so far, so good! The…read moreinstaller, Chris, did a great job on installing (2) stair lifts and two outlets. He overcame the obstacle in putting in the outlet. He was fast and efficient. It started raining as he was assembling it, in the driveway. Luckily, he was able to move to the garage without skipping a beat. The installer gets a 5+ STAR!

I DO NOT recommend this company. I have purchased 2 stair lifts from them and one of them is off…read moretrack already. I called the man who sold them to us, Tucker Perkins, and of course he hasn't returned my calls. Also the man who installed them, Johnny Price, lied and said he would come and look at the shoddy work he performed. He has yet to show up. I intend to file a lawsuit against them and request ALL of our money back. PLEASE under NO circumstance use this company. Linda LaMette

This company has always been very helpful. They just do not…read moreanswer the phone when you call. You need to leave a message and they will get back to you very fast.

Reliable will not answer the phone or return calls after voice mail. Reliable refused to provide…read moresupplies covered by Medicare. Reliable erroneously billed for items. Their billing service has a lot of room for improvement. After multiple appeals to Medicare, it was determined that Reliable charged in error. Medicare advised that we were best to find a different DME provider. We have done so and now have a good customer experience elsewhere.