I'm sad to say that The Blind Man has become a 1 star company. After two successful Hunter Douglas…read moreshade purchases and installs with Tim over the years, I didn't hesitate working with them on a custom Roman shade order. Their son, Ben, helped me find a near perfect fabric match to my curtains, and we were all set to go. However, once the product arrived (5/11/25), the experience went downhill quickly. The new shades look nothing like our previous Roman shades, which were only replaced because after 25 years they no longer were able to go up or down efficiently. The newly installed ones are not tidy or crisp when pulled up or down like our previous Roman shades, even though The Blind Man had them and photos as a reference. Before ordering, I asked to see a sample of what my shades would look like when finished. I was told that because it was a custom order they did not have any samples or even photos to show me. Therefore, I took it on faith that since they had both my shades and photos of them the end result would look like my current shades. Unfortunately, the final product did not remotely resemble my current Roman shades. When they are in the down position, they just hang there like a bedsheet. Each shade also appears to have excess fabric that creates large Vs on both sides of the shade. The craftsmanship of these shades make them something I do NOT want to look at for the next 20 years. Because of my immediate disappointment, on May 13th, my husband contacted The Blind Man via e-mail to find out what could be done. Janie, the consultant/designer, was immediately on it, which we appreciated. However, after her meeting on May 15th with the workroom representative and owner, the owner has been ghosting us under the guise of trying to figure out what to do. We should have had a resolution by May 16th at the latest. It's been almost three weeks now since we started e-mailing and stopping in to find out about these poor quality shades. At this point, we would just like the shades removed and our money returned. I would NOT recommend working with this company if you need custom shades or draperies. Their final product does NOT meet expectations, and the owner's communication with customers is subpar. DO NOT RECOMMEND. I will continue to update this review to note how long it takes them to resolve this issue to our mutual satisfaction.

Very long story. Hope we can get a refund. After a lengthy discussion with Hunter Douglas, it's…read morebetween the dealer and the customer, bottom line. Hunter Douglas was gracious and understanding but we are customers of the dealer, The Blind Man. Hunter Douglas is a quality company. Not sure what happened with The Blind Man.

Heather and her team are awesome!! They did a great job and exceeded my expectations!read more

Heather was very helpful in choosing the right colors/fabric for two large valances for our sliding…read moredoor and living room window. Her artistry in crafting the valances worked perfectly for our needs. We also had top/bottom blinds installed in the master bedroom that are quality blinds and really love that they pull down and push up and they are also room darkening. Great work to all at Drapery Decor. Quality work, very professional, and great personality.

This isn't very relevant to their service, but the company van is actually so reckless on the road…read more It tailgated me and then flew past a bunch of other cars going 90 and continued to tailgate everyone lol. I guess people need their blinds really badly‍

Once again...out of the ballpark!! My master bedroom needed room darkening shades due to the…read moresouthern exposure, needed the ability to have the ability to have 1/2 and 1/2 (half up or half down) due to close neighbor proximity and you were able to do it all! My bedroom is now clean lines, looks dynamic and exactly as I pictured!! Thank you!!!

I have had the privilege of having Susan at Exciting Windows do my living room, dining room,…read moreprimary bedroom, and my sunroom. She is the best with excellent, beautiful products to choose from and her help in over the top! She helps in selection and she goes the extra mile for you. Sooo professional, knowledgeable, friendly, and passionate about her products. I totally recommend her to all my clients, friends and family! She exceeds expectations!

I wanted our garage and basement windows covered with sheer window treatments. The purpose was to…read moreadd a level of security and a "finished" look to our home. Susan was eager to quote the job and quite professional. The pricing was reasonable. The installation was timely, neat, and tidy. The service was excellent. I will consult with Susan again!

I didn't use their service. I believe they are very competent and can do the job perfectly. It is…read morejust the quoting process that annoys me. The owner of this business can just be a bit more polite. I bought one small drapery that costs me $500, and they quoted me $400 for installation. I have no objection to the quote--it is a free market, so you can quote whatever you want. I replied him, trying to be polite (and hope he will send a lower quote, if possible), saying "this is too high for a small window, so thank you but I will pass". I think for a normal, polite person, they can just ignore my message if they don't want to lower the price. Or they can simply say something like "price not negotiable" or "have a good day". Surprisingly, they replied below: "You could have just ignored it. Thanks for making me pay for you to say no" Very rude. As a customer, I'm looking for services. I never expected that I will be educated by someone. This is like walking into Walmart and asking the price of an apparel, the staff tells you it is $100, then I said "oh that's too expensive", then the staff replied "you could have just put down the clothes without saying anything--just shut your mouth" I don't think you paid me anything, nor did I to you. Again, I hope you will be doing well in your business, and I don't doubt your professionalism. I am just writing down my current thoughts. Have a good day! Follow-up: the owner just replied me and apologized. He told me that Yelp charges them whenever we reply them. So the best way is not to respond, if you think the price is too high. I would accept his apology. You cannot expect anyone on Yelp to understand all the hidden fees charged in the system, so if that happens again in the future, hope the owner can explain it to the (potential) customers in a nice way

I was in the market for an outdoor shade for our pergola and Veteran Window Coverings was the only…read morebusiness that checked all of our boxes. Robert was very informative, prompt & professional from our initial meet to installation date. My husband & I expressed our wants & concerns to Robert who made us feel confident in our selected choices. He also gave us peaceful minds with his explanations about the product's detail, ordering & manufacturing process, as well as what to expect during installation. We have zero regrets are are beyond pleased with the outcome and extra miles Robert takes to provide exemplary customer service. I HIGHLY recommend Veteran Window Coverings!!