We were navigating new territory attempting to select and install flooring which would satisfy all family members; each with different tastes. We were instantly greeted by Jason who was gifted both personally and professionally, He was able to discern our teens' likes, help discuss options with each, and yet be attentive to our overall family budget. He followed the project from beginning to end, going the extra mile to assure what our sons "thought" they might like truly WAS what they pictured. He was genuinely HAPPY to answer calls and e-mails! He was trustworthy and a team player who was able to suggest a multitude of ideas to assure all bases and angles were covered: (all laminate, one room in laminate, another in carpet, etc etc) in a matter of minutes with side by side estimates to gather a sense of financial implications for each. His selection of installers (Tabias and Juan) just further added to the exceptional care we were given; while the appearance of the completed floors lends to the overall positive and fulfilling experience! We can't thank you enough! read more

I recently remodeled my home due to a house fire and Nora Guzman was able to help me pick out and replace all of the flooring and counter tops in my home. She worked diligently to find me EXACTLY what I was looking for while staying well within the budgeted amounts for each area. Nora knew when to order the flooring and counter top materials to keep my rebuild on schedule and was able to keep costs down to a minimum by supplying my installers with the CORRECT amounts of each material and supplies needed _ when they needed it! Everything was installed professionally and without a lot of wasted materials to throw away (a lot of wasted material costs would have overrun my budget for sure!) and the results are beautiful! I am very happy with the knowledge, professionalism, and decorative skills of Nora (and Great Floors overall) and I will return to Nora at Great Floors for all of my future flooring and countertop needs. read more

Excellent 5+ star services with the team as lead by Ms. Nora Guzman, at the Yakima Showroom on Nob Hill Blvd. As part of preparing our home to be listed, Nora provided prompt scheduling and she was very easy to reach as questions came up. The team that installed the carpeting, Tobias and Jesus, were also wonderful to work with. They completed the installment with meticulous work and left our place completely cleaned up as well. The carpet and pad is of high quality, and we purchased it at a very competitive price. I will highly recommend Nora and her team again to friends and colleagues. Thank you Great Floors !!!!! R&B Palmquist, Ellensburg, WA. read more

Jim Fletcher and Great Floors are FANTASTIC partners! As an Interior Designer, I seek out local experts to assist me in completing extraordinary projects. Jim, is a true professional in his field; from exceptional customer service to incredible product knowledge. And, The Great Floors organization continues to offer my clients the BEST selection and the BEST price! I have collaborated with the company at several of their locations and have received the same quick response and support. I look forward to teaming on future interior designs and thank you for your loyal and honest working relationship. read more

I have worked with Nora Guzman for over 15 years. She has always taken expert care of any clients that I have referred to her. She takes great care in working with them to find the products and colors they need. So many people know they want something new but don't have an idea what's available. Nora can introduce them to the latest products and offer expert advice on the technical properties of the products and what rooms they should be used in. Nora also sees her projects through to the end. The Great Floors installers are all quality guys and Nora coordinates them well. read more

Went to four carpet and Vinly stores in the Yakima Valley..Great floors was the best price, and the only place who didnt need to special order the large amount of Vinly i needed..I got a Great Bargain with premium quatlity..And the service was Awesome! Arturo went above and beyond to help with all the questions i had, very honest and awesome to work with! Will be back! This is the store i will recommend to Family,friends, and all of you :) again Thank you Arturo, and thank you employees of GREAT FLOORS for being so nice. Sincerely Rachel Of Granger Wa. read more

This was a great experience, Nora Guzman was great to work with and sooooo helpful. Her installers are awesome to work with and did a wonderful job. Her ability to hear what I am saying and turn it into "our budget" was simply amazing. Nora's follow up is number one, I never had to call and follow up, she was always right on top of everything. I highly recommend her and her incredible team.. WAY TO GO Nora - I know I am a very tough customer and look for perfection... you exceeded my expectations... My house looks like the dream house that I wanted. read more

We purchased a house in Yakima and decided to put hardwood (laminate) and carpeting flooring throughout the house. It was a large project and we wanted it done right. After getting estimates from 3 other businesses, we decided Great Floors could complete our job at the right price. We worked with Arturo, who was so professional and knowledgeable! Our project was done in 2 weeks and it looks amazing! We would highly recommend anyone with a small or large project to go see Arturo first! read more

We did a recent home remodel and worked with Nora Guzman. She not only listened to what I told her I wanted, but had great ideas for me to consider. Her attention to detail, the ability to put colors and textures together, the use of quality installers, as well as work within our budget made this project very enjoyable. We are very pleased with how the project turned out and will use Nora for all future projects. I will definitely recommend her to my family and friends. read more

The customer service there is the best. I just got a house that needed flooring. The salesperson Nora Guzman was very informative. She helped me choose the right flooring to stay within my budget. She came over that afternoon and measured the rooms. I had a complete estimate that day. Installers showed up on time, with all the tools and equipment needed to do the work. They did an excellent job. Floors look Great !! I would reccomend Great Floors anytime ... Mark w. read more

Nora at Great Floors has made the experience of buying flooring a much less stressful, even pleasant experience for us. We have worked with her numerous times and we enjoy her personality, energy and expertise. She takes care of everything and we have always been pleased with the quality of materials as well. We have recommended Great Floors and Nora to numerous friends and they have reported back to us that they also have had a good experiences. read more

I had a very positive experience with them, particularly, Nora Guzman. She did a fantastic job in choosing a color that matched my kitchen area. The installers were professional and finished the job in one day. They also made perfect cuts in the flooring and trim. The transaction from start to finish was smooth. I highly recommend Great Floors to others and will definitely do business with them again, thank you Great Floors !!! read more

I have had the fortune of working with Nora Guzman several times over the last few years. She is quick, helpful, efficient and even fun! Picking out flooring for our home or rentals can be exasperating, but she consistently provides recommendations that turn out perfect. This makes my tasks easy, cost effective and stress-free. If you have flooring needs, I would definitely consult Nora at Great Floors. read more

We are so pleased with our salesman and all he did for us!! Arturo went above and beyond to make our experience with great floors the best. He got our floors ordered and personally delivered them to us so quickly. He deserves a raise!!!! I would definitely recommend going to see him if you're in the market for new flooring. Thanks again for everything, Arturo!! Amanda & Mike McBean read more

We have several rental properties and have used Nora Guzman on all of them, She is very professional and has a great eye for detail, We like everything she has picked out for us, The colors always go great with what we have in our places. We have recommended her to others and they have been extremely happy working with her. If you need it done right see Nora. read more

nora guzman is amazing!!! her customer service and care for the products she sells is unmatch!!!! we will never buy floor! counter tops or anything for that matter with out checking with her 1st!!!! her customer service is unmatched by anyone we have ever bought from!!! 1000%...only ask for nora! read more

Thank you for the excellent work! Nora was fantastic to work with...she took care that every detail was addressed...she arrived promptly to measure the rooms, ordered my flooring and scheduled a great installer to finish my job. Thank you Nora, Jamie and Great Floors for the excellent work!! read more

The tile work that was done was very professional and the installers really did a good job from start to finish. Crissy helped with picking out the right tiles and how it would be put in. I would recommend them again to anyone remodeling their home. read more

I've had the opportunity to work with Nora Guzman on several projects and I would rate her professionalism at the highest level. In my opinion - Nora is the best in the business. If you want honesty and integrity then go to Great Floors and see her. read more