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Great Escape RV and Trailers

4.4 (7 reviews)
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Services - Great Escape RV and Trailers

RV repair

Trailer repair

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Tailor Made Trailers

Tailor Made Trailers

(1 review)

Let's just start off with I ordered a custom 32' long 9' tall triple axel trailer almost 5 months…read moreago. And I will never have the trailer I ordered. I found this place because it was near my house. I did shop around many places and the price here was at the low side. So I decided to go with them. I was originally told that the trailer would take anywhere between one and two months to finish. I went over all of what I wanted with them. Even educating them on different parts of a trailer. That should have been a red flag right there. I was very excited and I told them that if there was any questions that they could reach out to ask. I even said I was willing to go to the manufacturer to make sure it was done right. After 2 months I was sent some pictures of the trailer. Looking at the pictures I noticed the axels were wrong, one of the infloor D-rings was covered by where the generator box would be going, also the overhang on the back was not there. I informed Tailor made trailers and they said that is what I wanted. After going back and forth. They figured out they sent the wrong form over for them to make. I went in to talk to them and I figured that they would make sure the next trailer they were going to make, would be right. Now over 2 months in they started again. And again I reiterated that if they had any questions I would be available. A couple months later I finally get a text saying it's done. I go to pick it up and again it was wrong. It was missing the rollers on the back the spare tire was not in the spare tire compartment. I had wanted the fuse box to be able to be plugged in via a plug on the outside front. That was not there. Instead there was a hole in the generator box floor for the cable to go through. But the hole wasn't big enough for the cable to go through. I had been looking for help with what size generator box I should get with no answers from them and when I saw the size it was huge. Sticking into the trailer almost half way. I told them It needed to be fixed. I even agreed to pay an extra $1,500.00 to make it right. Seeing where the confusion of the generator box could have come from. They sent it back and today it was finally done. I went to pick it up and there were missing screws out of the front metal. Scratches in the tongue of the trailer and the metal in the front. Some of the hubs were bent and one was completely different then the other 5. Let's just say I was not happy at all. Then I was told that they would not sell me the trailer and they were going to be driving it back to the manufacturer. As I was looking it over trying to decide what to do I get a text showing me my deposit was refunded. They came back out and I tried to talk to them saying that I would take it as is and fix all the things myself for what the price was minus the deposit. It still ended up being more then they quoted me at the beginning. They said no and drove it off the lot. In the almost 5 months of working with them I know of 4 trailers that people ordered that were not right. I will not be working with them anymore and I would gladly pay more to get things done right. It's a good looking trailer from afar but not when close up. Summing this up I would not recommend working with this company.

From the owner: Enclosed Cargo Trailers in stock. Dealership in Snellville, GA. Rent to Own option with NO credit…read morecheck and financing available. Come see us today!

Great Escape RV and Trailers - rvrepair - Updated May 2026

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