***this is in response to my previous review that was commented on***…read moreI do want to respectfully clarify one factual point: I did not bring photos of Sabrina Carpenter. I brought AI-generated images using my own face with different bang styles to communicate the look I was hoping to achieve, rather than using an unrealistic celebrity reference. I will attach those images below for clarification. My concern was never about not speaking up or not knowing how to style bangs. In previous salon experiences, stylists have consulted on placement, sectioning, and started with more length before refining. That process did not happen during my appointment, leaving little opportunity to adjust before the bangs were cut much shorter than expected. My disappointment was not because I was struggling to style the bangs, it was because the cut itself was significantly shorter and much choppier than the reference image I provided of myself. Please cancel my future appointment
I'm very sorry for the 1 star, but I hope Salon CG can read this review and handle situations like this differently in the future. I recently moved here from out of state, and this was my first visit to Salon CG. I went in for a trim, highlights, and wispy bangs. I absolutely love the highlights!!! They turned out beautifully, and I want to give credit where it's due. Unfortunately, my haircut was a completely different experience. Before my appointment, I had spent a long time deciding whether I wanted bangs. This wasn't an impulsive decision. In previous salons, stylists have always taken the time to map out the placement, discuss how they'd fall around my face, and start conservatively so adjustments could be made. That didn't happen here. The bangs were cut much shorter than I expected right from the beginning, with no opportunity to gradually work toward the desired length. They ended up very choppy, especially through the middle, with little face-framing or blending into the rest of my haircut. I tried not to judge them immediately because I know a new hairstyle can take some getting used to. I gave myself a full week before reaching out. When I called the salon, I was very complimentary about my color and simply explained that I was still struggling with the bangs. The staff was kind on the phone and got me in the next day, which I genuinely appreciated.Unfortunately, the follow-up appointment was the most disappointing and hurtful part of my experience. Rather than feeling like my concerns were being heard, I felt as though the focus immediately shifted to everything I was supposedly doing wrong, how I was styling them, comments about a "cowlick," and explanations about my hair rather than acknowledging the haircut itself. If my hair naturally grows a certain way, I would have expected that to be considered during the initial consultation and cut. I completely understand that bangs often need some training and styling. I also understand that mistakes happen, we're all human. What upset me wasn't that the haircut wasn't perfect; it was that I never felt there was any acknowledgment that the cut itself may have contributed to the problem. Instead, I was told to let them grow out, use hairspray or bonding products to hide them, continue wearing the headbands I'd been using, and was reassured that I was "still beautiful." While I know those comments were likely meant kindly, they weren't what I needed to hear while sitting in the chair feeling embarrassed about my haircut. Hearing repeated comments like, "If you hate the way you look in bangs..." was also discouraging, because I don't dislike myself in bangs. I disliked how these particular bangs had been cut.After leaving, I made an appointment at another salon to see if anything could be done. They were able to see me later that day, even though it was short notice. They were incredibly professional, never directly criticized Salon CG or the stylist, and immediately recognized the choppiness. They were able to blend the bangs so they looked much more natural while they continue to grow out. They also noticed and corrected some uneven areas in the rest of my haircut that I hadn't even realized were there.By the end of my follow-up appointment at Salon CG, I was in tears. I don't say that to be dramatic, but because getting a haircut is a vulnerable experience, and I left feeling dismissed rather than supported. I truly don't believe anyone intends to give a client a haircut they're unhappy with, and I appreciate that the salon fit me in so quickly for a follow-up. However, I wish the response had centered more on listening, taking accountability where appropriate, and working together toward a solution instead of placing the blame entirely on me.I genuinely hope this feedback is taken constructively, because I think owning mistakes and helping clients feel heard goes a long way. Had my concerns been handled differently, I would have been much more comfortable returning to Salon CG in the future.
