This store does not put the "great" in Great Clips. I've been to this location once before in May 2026 and had a good enough experience. At that visit, I simply walked in, spoke with a VERY friendly person who signed me in, and then I waited for my name to be called.
Silly me - I returned to this location today and walked in thinking that it would just as it did only months ago. WRONG. This time, I was "greeted" by a woman named Misty who immediately asked if I signed in online. When I told her no, she could've simply signed me and then explained that I could also sign in online, but nope. She then spent more time trying to tell me that they want customers to sign in online because it helps make their wait times look better because "they" are always watching and monitoring the stores wait times. She then told me that she could explain/show me how to sign in online and repeatedly referenced how it helps their wait times. At this point, I had become visibly irritated (she even commented that she didn't think it would "upset" me to tell me to sign in online). FYI - I wasn't upset that she asked me to sign in online. I was upset because rather than just taking a minute to check me in and THEN worrying about showing me how to sign in online for my next visit, she spent more time trying to get out of just entering my name on the wait list than it would've taken to just sign me up herself. She was clearly more concerned about corporate statistics than actually providing good customer service to the person standing in front of her.
Perhaps someone from corporate might want to educate Misty that this store's very own website indicates that not only are walk-ins supposed to be welcome, they're also supposed to be able to walk in and out their name on the wait list. Thanks to Misty's less than tactful approach to this situation, I decided to find somewhere else and will not be returning. read more