Sharing this review on behalf of my mother who had an embarrasing and traumatic experience here today.
She was intrested in getting a trim and once it became her turn was seated with the stylist. She observed that the stylist was attempting to use the same comb and scissors that was used on the previous customer. My mother said to her is she sanatizing these items before using them on her? The women then replied very rudely with "Excuse me?" My mom told her that she can see the previous persons hair on the comb and that she had a bad experience once so she just wants to be sure that the items will be cleaned properly. Then the women went on to try and use the same pair of scissors from the previous person and once again my mom asked her about it and she replied in the same "Excuse me?". She then sanitized her items but was clearly upset that she had been called out for this behavior.
Once this was all over with she then began to comb my mothers hair and started picking at her scalp as to "inspect" it. At this moment in time my mom new that the women was going to claim she had lice. Sure enough she exclaimed "This is the second time this happened to me today!" She announced to the entire store that she thought my mom had lice. My mom instatly defended herself knowing that was not the case and that this women was just upset for what occured previously and was looking for a way out from cutting her hair. What are the odds that this lady would have supposely had 2 people in one day with "Lice". My mom knows her head is clean and free of any lice or eggs and if this was the case she would have never went to get her hair cut at an establishment!!!
My mom decided after that she would not be proceeding with a haircut and asked for the womens name. She argued she is not allowed to give her name out, but eventually a co worker of her informed my mother that her name is Nicole, and she is the only full time stylist there. She would not give her last name or her cosmetology license number. After much back and forth she asked my mom to leave as if my mom wanted to stay in this place any longer with this woman and her imaginary lice!!
My mother was left emabarresed, humiliated, and traumatized from the experience here. She called the number for corporate and was told the franchise owner would be reaching out. This person has yet to reach out.
Great Clips needs to reach out and make this right with her considering what all she went through today for a simple haircut. Asking a stylist to do her job properly and sanitize equipment should not be the job of the customer.
If you care about a clean and sanitzed enviroment we do not recommend this location. read more
