I was going to sign in online, but we live 3 minutes away so my husband went in person to sign in. He was fully prepared to wait the estimated time given. He was told a 45 min wait so went next door with our son for the time to get some last minute items. He went back 30 minutes after earlier than the original wait time given, and was told the wait was now 120 minutes. The customer service was terrible, and communication with guest even worse. I understand accidents happen, but how this situation was handled was unsatisfactory. No apologies were even made for what happened today so I decided to switch salons. Thankfully we found another local salon that cut my husbands, and sons hair with only a 10 minute wait. I recommend always signing in online at this great clips, and waiting the time in person so you don't get skipped. read more