this services was bad, I waited 1hour just for my appointment to be canceled, so I had to pay again…read moredouble the price, once I got there I places my stuff down and this lady did my hair, she bleached it blonde, now I know not to get blonde because this lady f***** my hair up, it looks like ramen strands, close this place down pls.

Hm. So, long story short. I got what I wanted…read more I called an hour and half before closing to schedule the next available appointment. I was told there was no one there at the moment and if I can could come in as fast as possible, I could get a haircut. I got there 5:51 PM. I got my hair washed first which is basic and then the woman did a whole set of magical skills with her scissors and got me the layers I wanted. I said I wanted the same length, in which more than what I wanted was taken off. But... it looked nice. She blew dry it for a couple seconds since my hair was still sopping wet but I said I didn't want it styled or blown out because it's just less heat damage. I paid $15 and left a $5 tip, $20 total. I was back in my car at 6:09 PM. My wash+hair cut took less than 18 minutes. They do their job in cutting hair and cutting it well. The experience of it all wasn't the most relaxing, but in the end I got what I wanted. I'm not dinging them one star because of the ambience was less than ideal. You reward quality cuts with a quality rating. Definitely will be back. Maybe when I have more hair to play around with.

I needed a haircut / makeover! I've been living in a ponytail for years and I wanted a change…read more Heather crushed it!!! I showed her some pics that ChatGPT came up with and she ran with it. I could not be happier!! She kept the appt fun and upbeat and was such a pleasure to work with. I will be seeing her from here on out!!!

Don't waste your money. I have watched this place go down hill for the last 20 years. Keep hoping…read moreit will recover to the glory days, that hope is gone. Stopped getting my hair done at Penzone years ago but every now and then I still need a massage. So, the massage: Prices up quality down. Booked my favorite masseuse but when I arrived they changed people on me. Disaster. If you want to pay over 100.00 for someone to rub oil on your skin but has no clue what a muscle is you will be fine. But I actually wanted a massage. The same massage I usually get when booking. They switched people on me (could have called and informed me / I would have cancelled and rescheduled with the person that does the job. New person - lousy job, I can't even use the word massage; maybe oil wipe. Offered a redo, ok, then Penzone called and cancelled the redo appointment. Then the excuses, "Oh your regular person does too much. You want the more expense massage where we really work the muscles. Greed, poor quality work; you have forgotten the customer and just want more money up, up, up ---business is going down, down down. Don't waste your money here folks, no matter what you pay the services are POOR. Never again -- any services.

Walked in registered and was seen right away. Haircut is fine no worries no concerns cost was 30…read morebucks and left a seven dollar tip.

I'll give a 2, since I've had more good experiences here than bad; but, when they're bad they're…read morereally bad. Today I'm left thinking it's smart that you stay open later than local competition. It would be even smarter to hire stylists that have the discipline and energy to deliver decent customer service later than the competition. These women should be released to work for the competition. They're quite grouchy this late in the day. I didn't need a haircut THAT badly. Bye gals.

My mom has been coming here for a minute and I took her to her most recent appointment…read more It was easy to check in. She calls ahead and makes her appointment or stops in and asks when is a good time. The lady who cut her hair was very patient with my mom (80+). She also asked about my dad, who usually brings my mom to her appointments. The cut was good and brought back my mom's curls which is what she wanted.

Tricia is a great hairdresser. Takes pains to get the cut just right. Also very friendly and…read morecute. Highly recommend Tricia.

Great service. Very nice and welcoming. The shop was clean and my hair was done very well.read more

I moved to Columbus just over a year ago and have not been able to find the service I receive in my…read morehome state until now.....I FINALLY found a salon where I walk out pleased every time. Martina is amazing, the environment is family friendly and you will see clients of all ages getting serviced. Please ignore the negative feedback and decide for yourself, like I did and it worked out perfectly!

I had my son's hair cut today at the Salon inside the Hilliard Walmart in Ohio. I have to give the…read morebiggest shout out to MisZ Jala! She gave my son the best haircut he has ever had! She has the sweetest most empathetic soul. We really truly enjoyed our experience there not only because she did an excellent job and is a pro but because of the person she is! We were truly blessed to come across someone like her. She takes pride in her work and wants to make sure she does the best job possible and leaves the customer truly happy with the best experience they've had at a hair salon. I'll never forget her and how awesome she is! Highly recommend her! Please get your hair needs taken care of by her!

Well, this was our first time in this location. Natasha was our stylist. She was not friendly,…read moredidn't take her time cutting my husband hair, it looked worse than when he came in. She didn't clean off the hair on both my husband and son. My son was pleased with the cut but when she used the clipper, she did it so hard that it hurt him. Needless to say we won't be back!

We have been clients of this Salon for 10 years, Angelica and her team are god sent angels. I take…read moremy husband and 5 kids to get hair cuts there. My husband and son always leave looking fresh and my girls like princesses. I leave feeling great I don't have to tell Angelica what I want she hooks it up. It's a entertaining environment everyone talk to one another and everyone is very friendly. We wouldnt go anywhere else !

Worse ever. I called Monday to make an appointment n when I come in she said they don't work today…read moresmh. Then she called them and the barber said I needed to be there before 1030 when they open it was 1033 when I got there. Waste of time n energy and definitely never returning here. THis is the second time it has happened. I just go to good news barber shop now n I love it.

Just moved to town and stopped in for a haircut today. Beyond thrilled…read more Clean and friendly, along with the best haircut I've had in a long time. Anna listened to me, took my pictures seriously and gave me the haircut I'd been wanting. She gave me tips along the way to help me recreate the style later. I will definitely be back many times.

It's sad that I haven't even been here for service, but I just posted a picture of a hair dresser…read morewho smoked an entire cigarette in the front doorway/entrance. She literally stood out front holding the door open while she huffed and puffed away at her cigarette. If that's not unprofessional on any level for a business, I don't know what is. And now it gets better, Im still in the parking lot and she has returned within 5 minutes to smoke ANOTHER cigarette. This is disgusting and so unappealing for a business.