This so-called 'Great Clips' deserves ZERO stars. I'm still upset after the experience we had yesterday. I will never EVER come back to this location! From now on, I'll go to the location at the Fountains of Farah or find a new place for my son. I might start taking him to my hair stylist. He liked coming here but after yesterday he also said never again. I'm usually a pretty calm person in general but yesterday I was not after coming here. I knew I was upset because I felt myself turning red. Anyway...
We hadn't had any previous issues here until yesterday. Unfortunately, this place seemed understaffed when I brought my son and grandmother. There was two females working. It was an older lady and a young lady. My son got the older lady. There was three to four people ahead of us.
The employees usually have the cut my son gets on file in their system...a size two clipper on the bottom with scissors on the top. The lady said the system said it was a two all around when she finished with my son. I told her that was incorrect. We NEVER get that short of a cut. She didn't apologize or seem to care when I told her. She was really insensitive when I told her she messed up in a nice way. I assumed she was doing the two on the bottom with scissors so I didn't say anything or really check. That was bad on my part.
My son left crying because this lady completely butchered his hair. He asked me if he could wear a cap to school and I said no it isn't allowed. You never wear a cap indoors. I was almost going to argue my way out of paying but my grandma was getting impatient and paid anyway. She was also going to get a haircut but decided against it after my son's haircut. I will never EVER return! They just lost a loyal customer and $14 bucks went down the drain. My son still gave her a few dollars for a tip. I told him not to leave anything but he still did. Thank goodness hair grows back fairly quickly! Come here at your own risk. read more
