We brought our 88 year old mother in for a wash and cut. We were visiting our mother and hadn't seen her in a while. We were so grateful to Rae for the care she showed our mother as we hovered over her to make sure she felt comfortable as she has dementia. Then one of Rae's colleagues, Carlyn, joined the party, and made Mom feel even more comfortable. Thank you so much for everything you did, Rae and Carlyn!! read more

I went to this location for the first time with my adult daughter with autism. The manager was very nice and did a Great job cutting my daughters hair. I was very pleased with the entire experience and love my daughters haircut. read more

NOT HAPPY. I schedule an appointment, and the website claims it was a 118 minute wait. I show up at least 10 minutes before my scheduled time and my name was not on the list anymore! I asked the lady where my name was and she said it auto deletes if you don't show up as the time can change and I should keep checking the website. Blah! Blah! Blah! A) who has time to keep checking their cr@p site? B) why did I put my phone number in if they're not going to call me about changes to my appointment? C) I showed up at least 10 minutes early for my scheduled appointment, why would I be deleted before that time? I'll drive an hour for a haircut before I'd go back to that place. read more

Absolutely awful organisation. I schedule an appointment, and the website claims it was a 30 minute wait. I show up 10 minutes before my scheduled time and my name was not on the list anymore! I ask and apparently my appointment "expired". My appointment expired before I was even supposed to be there! I book another appointment for the great clips I usually go to (7 and 41) and tell them my story... apparently the system will not delete an appointment even an hour after an appointment is scheduled for. They also said the only way to remove an appointment is to manually do it through the computer. This means someone at the store cancelled my appointment while I was on the way there! I am extremely disappointed. Will never be going to this great clips again (the only other time I went there I got a shitty haircut and had to fix it myself at home.) WOULD NOT RECOMMEND. read more

I've been getting my haircut here for over 5 years. The stylists are always pleasant and professional and I always walk out looking a lot better than when I walked in. My hair is a bit curly and crazy but they manage to get the best out of it. I don't have a favorite stylist and results are consistently good. read more

I had a girl named Leah cut my hair. I swear I have never had so much fun getting a hair cut before since we were laughing the whole time. She's good stuff. Also, 2 other people commented on how quickly she could give someone a hair cut (and still be able to laugh at the same time while doing it. :P) so had to put in a dandy word for her to let her know I appreciate it. : ) read more

Worst haircut of my life. Hair grows back, but I've never had such a bad stylist. And worst part is she didnt care. Just trying to grind as many people through her chair as she can read more

I found this place after calling up different places and checking rates. I'm from the DC area, and spending more than $15 (base price; not including tip) for a men's haircut makes absolutely no sense to me. For some reason, Eden Prairie barbers are charging anywhere from $23 to $34 for a simple haircut that's going to take about 10-12 minutes. Anyways, back to the review: Price wise, I'm happy. The young lady at the front was very polite and friendly. My haircut was done by a gentleman with long blonde hair (I don't remember his name). He asked me what I wanted and got to it. He was quick, knew what he was doing and didn't make any nonsense small-talk. This would've been a 5-star experience had it not been for the following: Towards the end of the haircut, for some odd reason, my hair-dresser seemed upset. Dare I say, angry. He was rough with my hair, and at some point, I was afraid that he'd end up cutting me. Maybe he was being rushed by management... I really don't know. But this led him to remember that he had to do the neck once he had taken my apron off... and my side-burns were done slightly unevenly, as well - but that's okay. The over-all haircut was great. Something must have happened for him to have rushed it towards the end. I will come back to this place and probably go with him again. read more

There is nothing less than 1 star, else I would have chosen that. I had the same experiance as another reviewer. There are better salons, but I used to go to Great Clips for the app they have, which helps to avoid the long wait time. But I had a horrible experiance due the app which wasn't refreshing the wait time of my booking properly and the stylist's intentional manual cancellation of my booking. Today I booked an apointment, it was initially showing 77 mins wait, even after 45 mins had passed it was still showing 56 mins remaining, there was a glitch in the app as it suddenly refreshed to 1 min. After seeing the wait time changed to 1 min I started heading to Great Clips which takes 10 minutes, when I reached GC, my name was already removed and the stylists were rude and pretended that there was never a booking in the system. By looking at the other reviewer's experience, it seems they manually removed my name as they dont want more customers since it was nearing closing time. 2 stylists and the lady in the cash register in almost unison were saying the same thing: that it was my fault as I should not have trusted the app and showed up the earliest possible time and waited for my turn, I dont understand the use of the app then. It's more of an app issue that became a staff issue, as the staffs were dishonest it seems by deleting the name and pretended that its my fault. I don't recommend this salon at all. read more

Not the best place for anyone with long hair. I've been here 3 times. The first time the stylist wasted about an inch of my hair trying to even out the cut. I could tell he was inexperienced with hair like mine, but I'm sure he did his best. The second time was great - no complaints. I stopped by again this past week to ask for my usual trim. The stylist trimmed only the bottom layer of the back part of my hair and did not even touch the area around my face. The entire visit took less than 5 minutes. I will still come here because it's the only salon I can afford. Unfortunately that's the only reason. read more

This used to be good until Catheryn left. More than once, I witnessed Manager being rude to her employees/fellow stylists.

Stopped in for a $5 neck trim. Stylist spent a bit of time trimming around my neck and ears. Very happy, extended hair cut period 2-3 weeks. No waiting, pleasant staff, and a receipt good for a $3 discount on my next hair cut (if booked online). Nice. read more