Been going here for around 5 years, line's have been getting horrendously long. Sometimes 60-90 minutes. So, decided today to get me and my sons haircut. Plan my whole day around getting it cut before dinner. Check wait time 60 min. I check in through the app, I get there, I am asked did I check in. I told them yes I did. She says we only have Alex? on the list. I tell her I checked in 60 min ago. I pull out the app, show her on my phone. She says we're closing early today, 5:00, and we have no stylists to close. Sometimes they forget to update the hrs. So...basically those sometimes...you are gonna get some pissed off customers. Me included. Some customer service skills would be good, if you want some customer retention. Suggesting that I'm mistaken, and didn't check in. CS fail. Showing that in fact I did check in, response of "Were closing early today" CS fail. Sometimes they forget to update the hrs. CS fail. All it takes is "A sorry, xxxx fill in the blank" problem solved. I pity you when you get a Karen who's son has picture day the next day. I'd pay to be a fly on the wall that day... read more

Bad customer service and long wait times and they expect you tip a minimum of $10. Be careful if you are colored

12/31 -Check in process was great! Waited less than 2 minutes once I arrived. Greeted promptly and staff is friendly. Ashley performed my haircut exactly how I asked and did a greata job! 2/16 -2nd haircut: checked in ahead of time but waited for Ashley; she again did a fantastic job! On top of that, Ashley remembered me! She's a great stylist and an even better person! Very personable and really cares about her customers! read more

I drive all the way from Tustin to come get my haircut here! I have yet to find a good hair stylist in that area. It was pretty easy to find, Google Map takes you right to the location, it has ample amount of parking available since it shares a private parking lot with other businesses. It is kept pretty neat and tidy. I checked in online before I started driving from Tustin on the system and I was seated as soon as I walked in. My hair stylist knows my hair and the style I like it so well. She is aware of how to style and cut my hair to give me that natural shine and voluminous look. I don't have to damage my hair by teasing and blow drying that much because of the way she cuts it. P.S. Like that they are open till 9:00 pm, works out well with work and school schedule. read more

Kassandra rocks! I am the barbershop kind of guy, at least I was. I first came to great clips because of the convenience of checking in with an app, that is awesome and especially helpful after a long day at work. After getting my haircut from Kas, I knew this was my new spot. I visit her a few times a month and she never fails. read more

Ladies are rude horrible service. They need to be properly trained on customer service. They did not even greet there customers during my visit. Lady at the front desk was yelling. read more

Cassandra is always such a joy to see!!!! I drive down from San Diego just to get my haircuts with her. My mom loves the way she's so attentive and how she recommends different styles for you. I love coming to her, she always leaves me satisfied with my cuts!!! read more

I checked in online and Kass did an amazing job, she was very funny and made the haircut go by quick. I will be requesting her from now on.

Take my little guy here for his haircuts! I love that they always know what he needs and we can get in out pretty quick. Tried to go to the new one in Norco but there was over an hour wait with only one hair dresser working on a Sunday! read more

Great Clips - Hair Salons Near Me - Eastvale, California

I've been going to this location for years and Kassandra is by far one of the best hair dressers I've ever been to. She gives her clients the boost of confidence they need and She makes everyone comfortable and she's even been able to do my 3 year olds hair fantastically. The location is clean and the staff is friendly I recommend it read more

Very long wait no accurate wait time I probably stick to my regular barbershop never again

I've been to many places to get my son's hair cut and I must say that the majority of the women working there are nothing but snobs and should not work with children, let alone the public. The Hispanic female in the first chair near the cash register was the WORST!!! I love to share the video of her interactions. Horrible!!' read more

Worst fucking haircut I've ever had in my life. I was already having the worst week and the hairstylist was super nice but she super sucked at hair. Maybe she messed up cause we were chit chatting, but she deliberately ignored my request on keeping the length of my long beautiful hair...it use to go down to my waist but she cut it all the way to the middle of my back!!! I tried to keep it cool and I even gave her a tip because of how nice she was but I broke down as soon as I got in the car. I'm a 29 year old woman feeling 15 with a horrible ass haircut that is not even blended. I asked for layers and my hair is just BUTCHERED. They are all nice there don't get me wrong, but if you want your hair professionally done just pay the price and go to a professional salon. I would have rather forked out $300 on my hair if I knew I was going to be this disappointed. read more

Great Clips - I was 100% not satisfied. I wanted to kill myself with how my hair turned out. That's how HORRIBLE it was. - Hair Salons Near Me - Eastvale, California

These idiots didn't even ask me what service I wanted when I put my name in and was told it would be a 30 minute wait On the board of services included "style". Well after I waited she told me they are not offering styles right now. Take that service off your board and ask the customer what service they want so they don't have wait 30 minutes to be told that service is not available. Idiots! They don't even deserve 1 Star read more

I did the check-in via online and glad I did! I noticed the wait was 90 minutes, so I checked-in hour and a half if when I planned to go. My kid and I both went, got to get our hair cuts the moment we walked through and was assigned to Gina. She was a gem. She was sweet to my little one, and we we're both able to get out in less than 30 minutes (quick trim/bangs). It was great service and would recommend using the check-in feature to your advantage! read more

You have lost my family's business. Was having an issue checking in on line which happens a lot so this time I called to ask if they could add me. I was told no and that I should download their app. If I wanted the app on my phone I would have added it years ago. I think they need to realize that not all customers are tech savvy and that sometimes thing just don't work. But I do have to say Thank You. I went Carothers street to Fantastic Sam and it was awesome. read more

I've brought my son in a few times and have been satisfied with the cut for the price, but every time we go we notice the girls are not very friendly and seemed to be in a bad mood. Today was no different except that today I brought my daughter for the first time. She had long hair and was ready to cut it short. We asked for a short shoulder length a A-line. Shorter in the back longer in the front, and some layering. When she was done I noticed the left side was longer so my daughter got back in the chair. She started to cut again and I quickly realized it wasn't going to get any better. Her nails we're so long she was fumbling with the comb, scissors, and hair. I'm not one for complaining or confrontation so I stayed quite and paid for the service. All I can say is my daughter is 8 , she doesn't know the difference between a good or bad cut and she was so excited just to get her hair cut. Unfortunately I do and I'm so frustrated that I'll have to take her some where else to get it fixed. Needless to say we will never be back. read more

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Let's start with the check in online. Simple process. Checked in for 2. Estimated wait time... 0 minutes! Well that's awesome. Head to the store. Walk in to an empty lobby. This looks promising. There were 2 people getting their hair cut. As we were waiting, another customer walked in. They received their hair cut before us. As a matter of fact they were done getting their hair cut around the same time or first kid started their experience. I doubt they were higher on the list than us seeing that we checked in right when the store opened. So after 30 minutes waiting for our 0 minute wait time our first child was getting her hair cut. Excellent communication by the stylist! Made suggestions that she thought we help. Overall, she was very helpful. The trim was perfect. Stylist #1 was professional. About 35 minutes into our 0 minute estimated wait it was my 2nd kids turn. Haircut was great. Exactly what we asked for. At the end of the day the stylists here are very capable. You get what you pay for! read more

This place is great! This was our first time at a Great Clips and we will definitely be returning. I went in for my sons first haircut with Karina, she did an amazing job on his hair. The staff was great and was very accommodating amidst COVID restrictions. read more

Great Clips - Haircut - Hair Salons Near Me - Eastvale, California

I'm very particular when getting my haircut and it's kind of a crap shoot when you're next up and you've never used the stylist. I have to tell you, I had my haircut yesterday at great clips in Eastvale and the stylist "Maria" gave me one of the best haircuts I've ever had. She was friendly, talkative and personal. I've found my go to. Great job Maria and thanks for the cut! read more

I usually take my son to a barber shop for his haircut seeing as he has difficult thick straight hair, however I was recommended to this Great Clips by several satisfied customers. I absolutely LOVED his hair cut!!! Walked in about 30 mins before closing ( I know jerk move especially on a Saturday. Sorry GIRLS!!!! ) was greeted with smiles by every girl there. Katie was very professional and friendly. Will definitely be back for his every 3 week haircuts. HIGHLY RECOMMEND THIS LOCATION ! read more

Great Clips - Hair Salons Near Me - Eastvale, California

Update- it's been a few weeks nobody has contacted me. Changing review from 3 to 1 star *Disclaimer * This review is more a gripe of great clips policy rather than the actual employees. I have always had great service here, good cuts and they gave always given me coupons or whatever. I have gone here every 2-3 weeks for the past year and a half. Today I walk in and am told to wait 30 minutes because multiple people have checked in online. BUT they aren't even there? So I have to wait for people try hat haven't arrived yet. Sounds like they are late? No problem, I'll just head across the street. 30 minutes isn't the end of the world, but it's the principal of the situation. You're telling me the people who aren't there, are late to their appointment and might not come in are more important than your loyal customer. I can't understand that policy. Management feel free to reach out to me and explain, otherwise you have lost a solid customer of yours. PS I just had a great experience with your competition. read more

Horrible wait list system. Checked in and said it's a 61 minute wait. I get there on time and they told me they deleted me from the system because I checked in over an hour ago. I told them the system told me it was a 61 minute wait, so they told me they will put me back in the list. They put me in walk in list with 15 people ahead of me. All they can tell me was i check in over an hour ago. So I left will never go back to this place. I had been going here for over 7 years and they just lost a customer. read more

Just got my haircut to go to a graduation. I think I look great. Thanks great clips for making me look so good! I love the fact that I can make an appointment from my phone app. read more

This place deserves NEGATIVE stars. I checked in before hand, when I reached, I was standing there 3-4 employees saw me and didn't even bother to say Hi or Welcome or anything. I checked in 40 minutes early, I'm here for last 10 minutes waiting for anybody to even ask me What the Heck I'm doing here. Disgusting people! read more

I was really hoping this place would be just as good as the location on Hidden Valley, sadly it isn't. My child's haircut was crooked, took them back to have it corrected and the older woman with glasses at the register did not pay attention when I informed her it was for a correction due to it being uneven from the haircut they just had there. My child gets the to seat and the hairstylist asks what I want done. So I end up repeating that I want it fixed because it's uneven from the last hairstylist, she just says "oh no one told me it was a correction". *sigh* no apology or anything from anyone. Her name was Marcella I believe or something similar and she was not very engaging nor friendly. I get the impression these are recent cosmetology grads, there was a lady walking around with a clipboard asking if she could check to make sure our hair was a quality cut and asking how customer service was. They are also more expensive than the location on Hidden Valley by a few dollars or so, but I never felt like I was being practiced on so I wouldn't mind paying a little more but still very affordable compared to other places. Never had complaints or issues with that location. If you do decide to visit this location on Archibald go with Jennifer, she seemed the most experienced. read more

Had a nice haircut and my fiancé has gotten his hair cut here twice and looked good after!

My hair stylist is Kania. I've been with her since she ran the riverside store two years ago. She's the absolute best. Always gives me exactly what i ask for and she knows her stuff. The store is clean, service is fast, and customer service is on point. Thanks girl for hooking me up! read more

Great place. Great people. Excellent customer service. Charlie, Josselyn, Jennifer and Marcella took care of us. I have three boys and they treat them really nice and keep the little one comfortable. They are all professional and they take their time to make sure you are satisfied with your haircut!!! Good job and welcome to Eastvale Great Clips. read more

After being told to come here by Fantastic Sams (seriously since they couldn't handle a busy Sunday!!) I am very impressed! I walked in looking for a hair cut for my 5 year old daughter. I was told the wait would be about 45 min. We were seen in 20. Adriana was very professional and polite and gave my daughter a great hair cut! Super easy and quick and a great price! We will be coming back for sure- excellent service!!!! read more

Went for a haircut. Clean place, good customer service. A person named Veronica attended me. Happy with the experience

My husband prefers this great clip over the Eastvale one. Consistently better haircuts!

I have been coming to this location for the last few years. Staff is nice. I highly recommend Jennifer as she has good attention to detail and overall is great read more

The staff is very nice and friendly! The girl that cut my sons hair was really. I just didn't like the gel she used and how she combed his comb over it didn't look like a comb over at all. All in all his hair looks great once I've combed it read more

There is nothing "Great" about this place but convenience. I took my sons there a couple of times...we we're in and out in no time. However, the quality of their cuts we're terrible.The stylist spend about 6-10 minutes tops on their heads...last time I went, the stylist did not follow the instructions of how I wanted it cut...and she cut it too short for the style. Not pleased. read more

anahi did me soooo right like she completely fixed the horrible cut i got last time. made sure i liked it every step of the way and was so sweet and understanding :) read more

I have great and terrible experiences here. It all depends on who you get. For example I come in and get a hair cut from a lady named Ashley whenever I can; she's a joy to talk to, she takes her time and I get a great haircut every time. When she's not there however, and I end up with Gina like tonight, I get a rushed haircut with her slamming the trimmers into my head, wavy lines, and her trying to go so fast she cut her damn finger open with the clippers and probably bled a little into my hair. I am very unhappy and heading home to take a shower. But my point is if you come here, watch the ladies work while you wait and don't be afraid to ask to wait for someone you want. You won't regret it, trust me. read more

I forgot the name of my stylist as I'm from out of town and it was just a quick stop, but she was lovely and very attentive to what I wanted. Not at all pushy. The other stylists weren't or were seemingly unfriendly. Based on the amount of regulars that came in while I waited to be seen(approx. 30-40 mins wait unless you check in online), it seems like they stay busy and their customers are happy. A lot of the customers were known by name, which I honestly thought was awesome. Overall, it's probably a great place to become a regular client. It's kinda meh for someone looking for a quick cut, simply based on the service and not their quality of work, because again, my stylist did a wonderful job. read more

I checked online like they always ask when you come in and guess what?? My name wasn't on the list when I came into this saloon. So yes I check in with 2 haircuts and guess what??? It was entered a ONE haircut so they called one of my kids and not the other so now my other kid is at the bottom of list so NOW I have to wait another 30 minutes!!! This place is ridiculous!!! read more

This place gives pretty professional haircut and the stylists are very approachable and have a sense of humor. This place is located next to Albertsons so you can get grocery in just one spot. The price is reasonable but you can close to half price if you use the coupon found in mailers. Friendly and great experience. read more