Good haircut. I showed Marlyn a picture of what I wanted and that's precisely what she gave me. It did not feel rushed as she made sure everything was even and blended. read more

I've been looking all over Santa Cruz county for an affordable haircut spot and I gotta say, Great Clips may just be up there in delivering a solid product. I worked with Lisa who was the absolute sweetest. She was charming and made sure the cut I got was what I wanted. I don't usually ask for much with my hair nowadays, but she made me feel comfortable and even recommended saving my measurements and needs in the Great Clips app so they can know for next time. My haircut was done within 15 minutes so just enough time to get it trimmed, inspected, and to give the seal of approval. Shop wise - it was very bright, clean, and played some good music as well. I'll definitely plan on coming back here in the future. read more

What an awful experience. On waiting list at 11:00. 12:15 left without haircut. Very poor customer service. No communication

Lorena is my go to gal when I get my haircut. Highly recommend Lorena, her workmanship is great, in which I always get compliments on my haircut, telling people when they ask where I get my haircut. She is always friendly & has the sweetest personality, you will not be disappointed. If you are not satisfied - come back in & she will make your hair right. Love the vibe there when the music station was selected by one of the employees with great taste in music. Changes the atmosphere & makes it far more enjoyable. read more

I've been getting my haircuts from Lisa for years and couldn't be happier to have found her. She is so professional, efficient and kind. Prior to my discovering Great Clips, I tried five other salons and was never satisfied with the services or the prices! Should have been sending compliments to her way before now. I recommend all to check her out. Donna B., Capitola read more

This place is a NIGHTMARE. I signed up my 9 year old grandson for a haircut. The program said there was a 17 minute wait. We waited more than 45 minutes. Then the haircutter asked me what he wanted. I said to ask him. Instead of asking him he took the shaver and started shaving. I said I don't think he wants to be shaved. The guy gave me a nasty look and said "next time he can get the cut he wants'"". I told him again to ask my grandson what he wants. He ignored us both and started cutting. Not wanting to make a scents held my breath and sat down. BUT I WILL NEVER TAKE A CHILD IN THERE AGAIN . It was not just bad. It was horrible read more

Merlyn cut my hair she did such an amazing job. She really took the time to listen to me for my specific needs! And she was very friendly. Great price and a short wait time. Plus you can checkin on lin. i highly recommend! read more

Lorena is amazing!! SUPER sweet and cut my hair soooo beautifully. I was nervous to go for a cheaper haircut, but my expectations were exceeded! Lorena worked with what I wanted and made good suggestions. She was so attentive to detail and my hair turned out exactly how I imagined. Online check in made my visit super smooth a quick. Great job following covid restrictions too. Definitely will come back here, but I might call ahead to see if she's there :) she's that awesome!!! read more

I've gotten my hair cut many times over the past 10-years, and all of them were good to excellent. And during that time I learned which employees did the best jobs, and I always selected those individuals. However, over the past year, I got 2 haircuts from this location that were poor to absolutely terrible. The terrible one, that I got about a year ago, did not meet any of the hair-cutting standards that Great Clips employees were taught. My hair length was cut at 2 1/2-inches on one side of my head, while the other side was only 3/4ths of an inch. The managers couldn't believe how badly it was cut when I came in to get it fixed. For my recent cut, I didn't recognize any of the employees in the shop (due to a large staff turn-over?) I asked for the only employee that I recognized to cut my hair. The cut looked good from the front and the rear. However, during the next morning when I ran my fingers through my hair, I found out that while the hair length was 2-inches long all around my head, the hair length on the crown of my hair abruptly jumped to 4-inches long. It looked as though the cutter had failed to complete the job to cut all the hair to the requested 2-inches. Rather than risk accepting a snide-sounding phone offer from someone at this Great Clips, I chose to have my wife even out my hair. I don't blame the Great Clips Corp. for the drop in quality in the haircuts given at this Capitola location. But, from now on, I will be getting my hair cuts from different Santa Cruz County locations. read more

This place was great for my 8 year old who wanted a trim. The service was sweet and attentive. She was in and out pretty quickly. Great for kiddos and would recommend! read more

Tony is exceptional... so is everyone else. Never been disappointed especially for the price point.

This review is for Trisky, the wonderful stylist who cut my hair the way I asked her to. Also, she was fine with wearing a mask to protect me from a potential virus exposure. The stylist who was first going to trim my hair refused to wear a mask. That's certainly her prerogative, but it showed selfishness and an extreme lack of compassion. I'll return to Great Clips, but only when a stylist, such as Trisky, is available who'll simply wear a mask for ten minutes. Trisky was kind, pleasant and professional, an absolute asset to Great Clips. She deserves to be recognized for these qualities. read more

They refused to honor the yelp 2$ coupon they said it needed a code alphanumeric anyone I can call read more

Great Clips - Hair Salons Near Me - Capitola, California

Took my 7-year-old to Great Clips for a trim. 1/4 inch sides, inch on top. He is very well-behaved and holds still. After washing his hair, this is what we're left with. I now have to try to fix it myself. That's not why I pay someone else to do it. read more

Great Clips - Choppy - Hair Salons Near Me - Capitola, California

I had the worst hair cut of my life . I tried to fix it with another stylist after she cut it to layer it more and it's WORSE

Bf took my son to this salon, and the stylist refused to cut his hair, claiming he had lice. This was very upsetting as he only has dandruff, which was confirmed by another salon that cut his hair without issue. We felt dismissed. I would not recommend this salon due to the lack of professionalism and sensitivity. read more

Online checkin is recommended but if you walk in and the onliners aren't there, they'll take you immediately. Great for basic haircuts - music seems to be dictated by the stylists who are there - all of the stylists are nice & friendly. Update 6/2020... open again yeah! But limit to 4 customers inside the salon. Temp hours as per website & sign in the window 10am to 6pm read more

I was here a few days ago. The "hairdresser" was rude as hell. She actually yelled in my ear, due to yelling towards her co-worker about something that was broken. I said, "Ow". She didn't notice and or care she'd just yelled in ear, as if I wasn't a human sitting in her chair but head of a mannequin. I asked her to clean up my layers. She only did so with some of them. One of the worst haircut experiences of my life. read more

Never again!!!!! First they cut my 7 year olds neck then left him with 3 scratches then they leave my 13 year old daughters hair all messed up one side is way longer than the other! I called a lady and explained what happened and told her I want a refund she said they don't give refund to come back and they'll fix it. I don't her no because they are "professionals" and shouldn't have messed up such a simple haircut this lady only cut 4 inches off no layers. Then she told me if I wanted a refund that I'll have to come back the next day AND HUNG UP ON ME! I called back and no answer! I'm a very easy going and understanding person but this is the SECOND time they mess up. read more

Great Clips - I could have done a better job - Hair Salons Near Me - Capitola, California

Had Mylane and she did a great, quick job! Wait was no time at all after checking-in online a few minutes before. read more

Standard great clips. Nothing to exciting but efficient with online line reservations. Not enough specials and its getting expensive.

Gave instructions on how I wanted to look after the cut. it is not even, it is too short, it is too shabby. The barber did not listen. I gave it one star for have the light on. But there is no one at home. read more

I've been to this place several times but I really never cared much about the style of my hair. I went there because it was convenient and settled for whatever I got. My last visit was awful. My haircut took about five minutes and was apparently done. I left a 50% tip, but I realized after I got home, I had to ask a friend to trim my hair and get rid of the long clumps of hair that were randomly left behind all over. I've been embarrassed ever since and will find somewhere else to go. read more

Worst haircut ever. And takes a lot to mess my hair up! I will never come here again.

Love Love Loved my haircut! I sadly can not remember my stylist name, but she was super adorable and had a lot to work with. I have very thick and wavy unmanaged hair that I cut every 6 months. This time I went short and she recommend to texture my hair and not layer it and that will help with my puffiness. And she was 100% right! read more

Great Clips - Hair Salons Near Me - Capitola, California

Wow... all I can say is to Watch Out for the older gentlemen with gray hair that works there. He does not listen to what you would like cut. Really. He doesn't. He just does what ever he thinks "looks good" and the result with me.. NO GOOD, twice. I'm so embarrassed to see my family on our reunion this weekend. All the ladies there do a Great job with listening on how you would like your hair cut. JUST DON'T Say I didn't warn you about that older guy there. WOW read more

There were downloadable coupons. Apparently the one that downloaded for me was for SF bay and not Monterey bay. They never said I should look for the one that is for their store. Which I just saw. Instead they just said it wasn't valid and asked me to move so they could check out another customer. For some reason I stayed and paid the full price as it's still economical and got a very mediocre haircut where she pulled my hair in the clip several times, hit me in the eyes with hair as she went to cut another section it's still a bit uneven. I've tried to come here a few times but think I just need to pay more money for a haircut. It's too inconsistent... My husband has had a decent cut here so there's an extra star. read more

They did not listen to my husband when he brought my son in for a haircut. He is too nice to go in and say something about it. Completely messed up. The stylist seemed to just do whatever they wanted. I think we are done coming here. read more

Came by with our 95 year old friend that had not had neither a shampoo nor cut in almost a year. Stylist (I wish that I asked her name) was extremely patient, as Marge move very very slowly. Everything got wet (even with a towel roll because Marge cannot arch her neck back in the shampoo sink), but the stylist was still patient. She could have done 2 customers in the time it took to do Marge, but she was patient and professional. Marge's hair looked great afterwards - and her spirit was lifted for days afterwards (particularly when she received various compliments). People complain about having to wait ........it's because the place is popular. The wait time is posted right up front for those who need to make decisions, so they should not berate the stylists for that element. Great Clips made Marge very very happy.....and I wanted everyone to be aware of that. read more

I went to Great clips this morning to get my hair trimmed. I showed the woman how much to trim off which was maybe an inch now mind you my hair was down to my bottom. She started to come my hair and caused a big knot and proceeded to take her scissors and cut off about 41/2- 5 inches. I told her that she cut to mich off and she told me that it was ok and I told her no it wasn't. I am 64 and have never had such a horrible hair cut. My hair is all chopped way to short and has long strands all over. Do not recommend them to anyone. She ruined my hair. read more

Clearly Asked for a neck trim, $10 it didn't turn out great which is chill for $10 but was charged $22 for a haircut. I usually tip 100% Wasn't going to complain in person in there and still tipped 15%But They could just change the price sign on their wall. read more

strongly do not recommend ! Not a disabled adult friendly environment ! Took one of my Elderly Down syndrome Clients in for a standard hair cut . Stylist Mayra Alexis Hernández was very rude and agressive when checking out my client and asking for a tip . leaving tip is understandable but my client has free will and chose not to leave a tip. Also when we asked for the receipt she agressivly handed it towards us in anger . My Client picked up on her animosity and had an emotional breakdown while leaving the appointment. Although I believe not much will be done hopefully this helps in spreading awareness about our disabled adult community because behavior like this is unacceptable, do better . read more

Great all round experience! Walked in and was taken right away for my son's haircut on a Saturday @10am. Used the check in for $2 off and cashier helped me process it. Will definitely come again. Sydney was his stylist and she was fast and professional read more

Great Clips - Waiting for my son's haircut, they are super nice and fast! - Hair Salons Near Me - Capitola, California

Took my husband here kind of on a whim being as we have had trouble finding someone who can cut hair on guys like at all. And we were pleasantly surprised the lady who did it did such a wonderful job. Knew what. A cowlick was haha the last t he we places didn't . And my husband was super stoked. And it wasn't expensive which is always a plus read more

I haven't cut my sons hair since he was born, he is now 4 and his curls were just out of control I didn't know what to do Poor baby always had his hair in his eyes I just had to do something. I walked in here without an appointment and they attended us in less than 15 min. The woman who cut my sons hair was super nice and patient with me because I didn't know what kind of hair cut to give my son and I let her do what she thought was best. I love my sons hair so thank you ladies for your help he loves it too and thanks for giving my son a balloon. Definitely will be coming back read more

Great Clips - Before - Hair Salons Near Me - Capitola, California

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$12 to cut a toddler's hair by a stylist whom seemed to not have much patience. It is my fault because I decided to give him a cut at home. I usually take him to Hair City in San Jose that would have cost only $8. Tram shaving Craig's hair off? No problem. Tram shaving own son's hair? Hell no. I still tipped but NEVER AGAIN. read more

2 stylists worked on my daughter's long hair. She has long, medium-textured hair with a bit of wave (not very difficult to deal with). She asked for long layers and a few inches taken off. The first stylist was apparently brand-new: this person cut a large chunk of hair off of the back of her hair, then became flustered and left in tears. The second stylist did not fix the problem at all, and did not communicate to me what had happened. My daughter was traumatized and did not want anyone else touching her hair from Great Clips. I brought her 2 days later to another (trusted) establishment to have it fixed. I asked for a full refund from Great Clips and they gave it to me. Manager a bit apologetic, but was abrupt and appears overwhelmed. Beware when using this establishment! read more

Oh my goodness! Unless you like bad surprises, don't go here. The stylist held up my hair, showed me the 3'' length I wanted all over my head and then immediately, put the scissors next to my ear and cut my hair very short and said it was going to be a boy's cut! I am a 65 year old female and got exactly what I did NOT want. Who does that to a customer anyway? read more

This location has a great staff and service, and always quick just make sure to check in online!

So update to my last review, (for those of you who haven't read it, they messed up my sons (4) hair and the manager commented back with great customer service telling me to try Great Clips again and they'll fix his hair) I fixed it by going somewhere else but recently decided to try Great Clips again and I wanted to keep my sons hair long cause we're doing a mongolian and buzz the sides, he buzzed the sides and cut the top so short. Wouldn't have happened if I was there to watch but they say I had to wait in the chair area. I'm pissed! read more