I wish it had 24 hour access. The hours are from 6 AM - 9 PM…read more Other than that, I give it 5 Stars!!!

Clean and well maintained, the carts are very helpful. Reasonable rates and an easy to use app…read moremakes this a great choice for all my storage needs.

Service was excellent from Kartayjza and Diana who helped me setup my account for a new storage…read moreunit. They walked me through the process with patience and provided great customer service.

I used a customer service representative to make my online storage unit reservation, and while my…read moreinteraction with him was excellent overall, Nora, the office manager, was amazing, incredibly polite, and helpful! I recently moved from Atlanta; therefore, I'm glad I chose this storage facility over all the others. The units have been kept up nicely. 10/10!

Do not store your stuff here and if you do, you should go and check on it ASAP. We paid hundreds of…read moredollars every month, for a climate controlled unit. The last time we went to our unit, there were dead mice in it. We stored nothing but furniture. The furniture was wrapped with moving blankets. The mice ate through some of the blankets. All our stuff was covered in mouse poop. We contacted Morningstar and they said they would address it. We set out new mouse traps and went back today to get our stuff, much of which we needed to throw away because some of it was just too nasty to even touch. ALL of the traps had dead mice again.

Here again to warn the public about all the mice found at Morningstar Storage…read more Be aware that there is an infestation. The mice droppings can make you ill. Mice carry many diseases that can prove deadly to humans. Please read all the articles on the internet concerning mouse droppings and read the articles on what happened to Gene Hackman's wife. Management at this property seems to think there is no problem or issue having mice. I moved all my property from MorningStar because of the bad mouse infestation. It was nasty clean up. I have always had a storage, however I had never encountered anything nasty like MorningStar. Read the articles online about mice droppings. Will be listing more on instagram, facebook and ticktok

Check engine...we traveled less than 8 miles before it basically broke down and when I complained…read morethey hung up on me...nice customer service...way to be understanding. It's freezing cold and we're having to wait 90 minutes for service. We had an appointment to pick something up now that can't happen because it'll probably need to be towed and we'll have to start the process all over again. I'm speechless. This has completely hi jacked my day and any chance of taking care of what I needed this for. Uhaul sucks. Period!

Don't use this place. By far the worst U-Haul experience in my life. I hopped in the 26' truck to…read moredrive away and noticed the fuel was only at half and on paper it said full. I went in and spoke to both females about it and they told me they would take care of it. The younger lady followed me to the truck and took a picture and said again that she would take care of it. Well she didn't because I received a $130 fuel charge. When I called the first time after noticing this I told the woman who took the picture and she said she would investigate. We've gone 3 days now and the picture is apparently gone and both females are denying this happened. I told them to check there cameras because it will show me coming back in and the young lady following me to the truck. Only corporate can see those now. I won't even mention what happened trying to pick up another truck. This U-Haul is out there stealing money!

Extra Storage facility off Rocky River Road Mooresville has really gone down hill since new…read moremanagement has taken over, last several times I have been up there, the place is a mess, trash in the bays, hallways full of junk, bathrooms not cleaned to include no hand towels, Toilet paper, and trash cans over flowing, not to mention toilets stopped up and not working. it's almost like no one cares about this place anymore. On top of that they continually raise the rent. Guess I need to find another storage unit soon.

We had a large unit while we built a home. within a few months the rate tripled! the facility…read moreitself is clean and conditioned well. the staff is friendly and helpful. when we moved out there is no pro rated fee - what a shame.

This company will automatically draft money out of your account without your consent and then lie…read moreand state that it was checked off when you paid your last bill. This has happened for the second time now. This is after I made sure my card would not be saved. I have tried to speak with management about this issue and was told, "I can always move out" with no apologies at all. I pay $190 per month for a 10x20 outdoor unit that has weeds and almost impossible drives to maneuver. And given they have not spent not 1 penny on this facility since I started renting there for over 2 years now. Management has changed in those last 2 years and it is for the worst. I would Never recommend this facility to anyone who wants any type of customer service and a clean well managed facility. This facility is crooked and needs to shut down for illegally accessing checking accounts without permission.

Olivia was amazing great service and very nice will def recommended rent a unit from here !read more

Unless you want to unbox your boxes with cockroaches and cockroach poop all over it then go for it…read more Otherwise, I would look elsewhere. Will not use again.

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