10/10 experience. Service is always great, the workers are always so kind & cookies are always fresh

this is what your cake looks like when you tell them to decorate it in golf theme with colors blue, white, and green! and you pay extra for decorations! I was told " if you want to complain , call tomorrow " read more

Great American Cookies - Bakeries Near Me - Monroe, Louisiana

I will never order another custom cake from Great American Cookies again. 1. The employees were so rude and it took a solid 4 minutes of us standing there for one girl to look up from her phone to greet us. Then this same girl texted, touched frosting, texted again, and went back to making cakes. That's disgusting. Wash your hands at least in the presence of customers. 2. The cake is not at all what I asked for. The cake is for a girl graduating esthetics school so I specifically asked for lashes, brows, and lipstick on the cake. She does professional makeup and lash extensions. I don't know what these pathetic squares are with circles or why there are scissors on the cake. You can hardly read her name and some of the icons are right on top of each other (lipstick and scissors) But we are mad and disappointed. Our beauty school always orders from here, but we won't be anymore. This was the most unprofessional experience I've ever had with both staff and cake expectations. This location needs to get it together. read more

Great American Cookies - Cookie Cake - Bakeries Near Me - Monroe, Louisiana

I brought 2 cookies, both item was hard, l threw them away. There not what they used to be.

I have always had good luck with Great American Cookies back home, but we needed a cake for a family member who was graduating in Monroe. I made my order online for a large cake the day before graduation. During the graduation ceremony my phone starts blowing up from an out of town number. After the 4th call in a row they leave a message saying they are out of red and yellow and I need to call them ASAP. I walk out of the ceremony and call back. The girl that answers the phone said they were out of red and blue and asked if she could use a little chocolate. I agreed thinking yellow and white which were the colors I selected would be the main colors. Fast forward I pick up the cake and am in a hurry so didn't really look at it. (My fault) get out to the car and open the box and the majority of the cake is chocolate not one of the primary colors I originally selected. It looks like it has poop all over it. The diploma is in the wrong spot and looks like toilet paper. This is the worst cake ever and I was too embarrassed to even serve it. We called and talked to the manager, who advised they would refund us. Still waiting on the read more

Great American Cookies - Not at all what I ordered - Bakeries Near Me - Monroe, Louisiana

This cookie place is in the food court in a prime location. I had never been before, but my wife wanted cookies to add to her dinner party. They had like 15 varieties and also a few brownies. I got a slice of cookie cake because it seemed to be what they are famous for. The icing was to thick and wasn't anything to write home about..... Glad I didn't get a whole cake. I did get 24 cookies in all kinds of variety. It stated buy 5 get one free but I only got 3 free, so not sure person helping me was counting right. I didn't realize till I reviewed my receipt, so my fault. I didn't have to wait at all, but they had like 10 people working. No one was friendly, they refused to give opinions and made no small talk. This is main reason they didn't get 5 stars. Cookies: Sugar-- my wife and friends devoured them. Snicker doodles- soft and good flavor. M&M-- baked great and my personal favorite. Chocolate chip- typical and nothing super special. Birthday cake- a little rich but my kids loved them. Got lots of other, but didn't get opportunity to try them. Overall product was great and service wasn't. read more

Great American Cookies - Bakeries Near Me - Monroe, Louisiana

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This place isn't bad as far as cookies , but my Lawd the attitude! The people there are completely rude rude rude. They never want to take your order , the pretend like it's an inconvenience to them when you want something. This place is horrible with personnel. Who is doing the hiring? This place is a nickel short of a dark alley down the streets of Chicago. Please , go somewhere else if you want a cookie or a drink. read more