Professional Leasing Services in Peoria is extremely unprofessional and one-sided in how they…read morehandle tenants. Management rarely answers the phone or responds to concerns. When I moved in, I wasn't even assigned a mailbox...they told me to "try them all" to see which one worked. Rent increases happen with no property updates or communication, and maintenance enters units with little to no notice. The buildings themselves are quiet, but the walls are very thin...you can hear everything in nearby units. Management accepts and acts on unfounded complaints without investigating, so be sure to document everything. If one neighbor decides to blame every noise on you, management will not verify facts before threatening your lease!! This was specifically at Woodsage Apartments.

Anyone who has heard my repeated dib story if no air-conditioning for the better part of the last…read moreyear should no I STILL have no air conditioning. This upcoming week of weather in the high 80s means I am going to have to find somewhere besides my third floor apartment to stay. PLS management says that "since I have Windows that I can open I should be fine." I pay $1200!a month and this is the third summer that I have headed into without air conditioning for months at a time.

I saw a property, dealt with one person a couple years ago. Having been a homeowner I knew the…read moreright questions to ask, I wasn't happy with the few answers I got, and lack of the other answers. Also didn't like that the person didn't respond in a timely manner, I did not expect immediate. I Googled reviews and between the problems I saw with the property, the answers I got and didn't get, and reading the reviews, I knew it wasn't a company I wanted to be involved with.

Made us apply before showing property. House was dirty, we did not like it and did not want to move…read morein. Response was okay, best wishes. So they got my $80 application fee and I got nothing. Was told if I broke the lease, they would keep my double deposit and 2 months advance rent payment. Sounded like a bad deal. Wish I read these bad reviews first. Their properties are junk. I would not do business with these people again. Luckily, they only got $80 from me. But I learned. No money upfront. If you want me to qualify first, I will stay away. I know I qualify so we wont be doing business.

Shawn was one of the most unprofessional realtors I have came across. From the moment we first…read moreintroduced ourselves, he didn't want to be there. When we asked a question about co signing he becomes hostile as you guys don't do that. He then called us liars when for what we put down our yearly income (we included co-signers). How were we supposed to know the co signer wasn't included in monthly income. I would not recommend renting from this company, as if they treat possible renters like this I do not want to know how they treat their current renters.

My husband and I put in an application in online Made an appointment to see a property she said she…read morehad to show it to a few more people and she'd reach out in 48 hours. NEVER heard from her(Micca) again no one is never in the office, never pick up a phone call or replies to the text on the website anymore. She says our application was good for 30 days but haven't heard back they got our $100 and the customer service was a terrible, least let us see more options once they choose someone else!

Received a text message that management was changing hands without any notification from the…read moreindividual on my lease that this was occurring. They asked for me email and to click a link after I sent it to set up my bank account. No phone call, no letter, just a text. In an age where AI could pretend to be anyone who does this???​

Renting with this company was one of the most stressful times of my life. I lived at the property I…read morewas renting for 2 years, one of which, the property was not managed by this company. From the beginning of our agreement, this management company was unorganized, small, and unable to do the necessary tasks. For months, I went without use of a washer and dryer because the maintenance they hired to do handy work never bothered to actually fix anything. Half the time, the maintenance was selling fruits from the back of their truck in the parking lot, fixing their own truck, or just hanging out and talking with other residents. Moreover, I was charged $2.00 a load of laundry and $2.00 to then dry the load. The company really just tries not to hemorrhage money at whatever chance they can get. On top of this, the neighbors at the property were either a family with loud kids or college kids who like to party.... After contacting the owner's assistant on multiple occasions, the issue was never resolved and we had to take matters into our own hands. Basically, this company is very truly struggling to serve its intended purpose. To manage a property. AVOID MSM, you will save a lot of headache. And money.

I rented a house from them for 8 months. When we rented the house we was told it was 2 bedrooms,…read morebut turns out one of the bedrooms weren't heated. The basement flooded MULTIPLE TIMES. We did 5,000 dollars worth of flooring and was told we wouldn't get our deposit back for rent, but we didn't pay it because they wouldn't fix anything properly. When we told her we were moving she said "I wonder what's really going on there" we left for HER LACK of managing a property. Everytime we went to Vivian for a problem, she somehow switched it to be just us. I wonder if the owners of these properties know what type of lady they have "managing" their properties...

I cared for my rental place like I owned it including: mowing the yard, planting flowers,…read more painting front door, shoveling my driveway and sidewalk. However, even with my care I never received the 800$ deposit back. I gave notification before the year lease was up and said I did not want to renew. The landlord approved my move out day and said she just needed to make sure the property was clean, and I would get deposit back. She later refused to return it.