Haymeadow is a beautiful apartment community in northern Peoria. I've lived here for 1 month and…read morehave no complaints. The neighborhood is safe, quiet and scenic and away from big roads that cause noise. My unit is well maintained, and has no problems. I have a large dog and there is a large yard to walk her in. The noise level is low from my neighbors and they are responsible people. The laundry area is clean. The staff are friendly and gave me a warm welcome.

I awoke to a cold apartment and no running furnace. I called GRE (on a weekend) and a repairman was…read morehere within half an hour. He found the problem, fetched the part, and had heat restored within an hour! Another example of the great service.

PLS is more than a place to rent, PLS treats you like family, each employee is invested in your…read morelife and making you successful in every aspect, they truly care about you beyond just a tenant. PLS is truly unique. Everyone from Kitra, Leasing Specialist, Ms. Tamara, Manager, the entire Office Staff: Ashley, Ashley, Alsyon to the entire maintenance team: Josh, John and everyone in between has above and beyond for each tenant. Since my time as a resident, I have never felt like just "another tenant". The entire staff from front office to maintenance has always gone above and beyond in quick responses, treating me with kindness and professionalism as well as being personal. It is amazing how incredibly talented everyone on the PLS team truly is not only at their jobs but their personal demeanor of making everyone feel welcome and cared for. Just so amazing. I am so proud to be a part of the PLS family again I cannot express my gratitude enough. PLS is the leading Property Management Company in Peoria area because of the small and big things and I am so proud of all of you. I really appreciate all of you.

Professional Leasing Services in Peoria is extremely unprofessional and one-sided in how they…read morehandle tenants. Management rarely answers the phone or responds to concerns. When I moved in, I wasn't even assigned a mailbox...they told me to "try them all" to see which one worked. Rent increases happen with no property updates or communication, and maintenance enters units with little to no notice. The buildings themselves are quiet, but the walls are very thin...you can hear everything in nearby units. Management accepts and acts on unfounded complaints without investigating, so be sure to document everything. If one neighbor decides to blame every noise on you, management will not verify facts before threatening your lease!! This was specifically at Woodsage Apartments.

I loved living in one of their properties. The maintenance man was almost invisible, and he was…read morecompetent. They take regular maintenance seriously, changing the furnace filters like clockwork. My building was nice and quiet, and all the tenants were pleasant. Since some of the units had laundry in them, there was no fighting over the laundry room. I liked that the building was smoke-free. Khaula is a gem.

Received a text message that management was changing hands without any notification from the…read moreindividual on my lease that this was occurring. They asked for me email and to click a link after I sent it to set up my bank account. No phone call, no letter, just a text. In an age where AI could pretend to be anyone who does this???​

I recently sold my house through Remax, with the help of Jessica and Amanda. I can't praise them…read moreenough! They were both absolutely wonderful. It took a lot of work on their part getting my house sold. There were a number of unpleasant snags, including the first buyer, losing their lender three days before closing. I recommend Jessica and Amanda to anyone who appreciates the highest level of professionalism and cordiality from their realtor.

As an investor who has purchased hundreds of homes and as a realtor in another state and current…read moreowner of a property management company I found that Jessica can be trusted in all her actions. Her ability to deligate things to become more efficent and zero down on your needs far supassed my expicatations

I was a landlord client of Citizen Real Estate & Property Management for more than 10 years, and…read moreunfortunately, my experience has been extremely disappointing. I paid approximately $70 per month for property management, believing that my property would be properly monitored and that I would be notified of significant problems. I understood that the property was supposed to be inspected at least annually and that I would be informed about damage or maintenance issues. I had a tenant who lived in the property for more than six years and had multiple pets. During that time, I was not properly informed about the condition of the property. After the tenant finally moved out, I discovered that the house had been left in terrible condition, including holes in the walls, a damaged/caved-in ceiling, filthy and sticky floors that needed replacement, and extremely dirty bathrooms and kitchen areas. What is even more concerning to me is how repairs were handled. In my experience, some repair costs were significantly higher than what I could have obtained from other contractors. It left me questioning whether the pricing and invoices were reasonable. I was also told that the ceiling had been repaired and was charged approximately $450. I was shown a picture that was supposed to demonstrate the repair. However, I later discovered that the ceiling had not actually been properly repaired. From my perspective, this was extremely troubling because I had paid for work that I expected to be completed correctly. After more than 10 years as a customer, I expected better communication, oversight, transparency, and accountability. Instead, I feel that I paid management fees while the property deteriorated without me being adequately informed. If you are a landlord considering hiring a property management company, I strongly recommend doing your due diligence, getting independent inspections, and carefully reviewing every repair invoice and completed repair yourself. Based on my experience, I would not recommend Citizen Real Estate & Property Management to other landlords.

I rented a house from them for 8 months. When we rented the house we was told it was 2 bedrooms,…read morebut turns out one of the bedrooms weren't heated. The basement flooded MULTIPLE TIMES. We did 5,000 dollars worth of flooring and was told we wouldn't get our deposit back for rent, but we didn't pay it because they wouldn't fix anything properly. When we told her we were moving she said "I wonder what's really going on there" we left for HER LACK of managing a property. Everytime we went to Vivian for a problem, she somehow switched it to be just us. I wonder if the owners of these properties know what type of lady they have "managing" their properties...

I am renting from them for the first time, and while there have been several problems with the…read moreapartment, they are on top of getting the things fixed and communicating with me very well. I love that I can pay my rent online, set up appointments and request maintenance so anything I need is online. When I have a problem it doesn't take long at all for them to get back to me and the issue fixed. I definitely recommend them and I always give their name out when my friends are looking for places to rent. And Micca is absolutely amazing!

Shawn was one of the most unprofessional realtors I have came across. From the moment we first…read moreintroduced ourselves, he didn't want to be there. When we asked a question about co signing he becomes hostile as you guys don't do that. He then called us liars when for what we put down our yearly income (we included co-signers). How were we supposed to know the co signer wasn't included in monthly income. I would not recommend renting from this company, as if they treat possible renters like this I do not want to know how they treat their current renters.

Our search started in October 2024. However, we didn't find OUR house until August 2026. So let's…read morego to the beginning. I research everything. So obviously, I read reviews on different agents. I'd come across more than a handful of realtors with very high reviews, but wanted the best God had for us. So we prayed and asked God to lead us to the right agent. Long story short, I called a female agent about a house and left a message. By the next day we still hadn't heard from her. She called and texted back over the weekend but for some reason we kept missing each other. So I contacted another realtor who also had very high reviews who was selling a different house to ask about another house. At this time, we still had plans to go with the female realtor. However, Scott (the 2nd agent/realtor) contacted us right away. I was up-front with him and told him that we were looking at another agent waiting for her call. Scott kindly said that there was no need for that and he can help us...lol. Now, let me just stop and say that Scott did NOT poach from another agent. The other agent hadn't yet spoken to us. With that being said, I believe it was God answering our prayers. We agreed to keep Scott as our agent because of his high reviews. However, I personally believe it was more to it. Feel free to think of it like this, God chose our realtor for us. With that being said, this market was and is "stupidly other worldly". We barely saw nor liked most of the houses on the market. We started out almost $180k lower in the beginning. We were just starting out not really understanding the market. Scott, was never pushy. He gave us the space to figure it out. There was a lull period until April 2025. We went up almost $100k from where we first began. We put an offer on a house. Again, Scott gave his gentle input but let us figure it out. The seller went with another offer. I'm personally happy they did. The market was horrible at that time and I agreed to buying out of desperation. Our desire was to buy in North Peoria or Dunlap. Unfortunately, the houses in those area's are ridiculously priced. Let's move up to 2026. We increased to $180k above our original amount. We finally saw a house in July of 2026 that we were interested in again. Scott showed us the house and we put an offer on it right away. If you've gotten to this point in the review ask Scott what happened next. It's as if God held this house just for us. No one put an offer on the house!!!! Guys, it made absolutely no sense. We were able to negotiate with the sellers. Scott gave us a starting point and we went from there. Scott was adamant about not letting the sellers keep us waiting for an answer past 24 hours. He was on top of everything. Needless to say we purchased this house in a desirable neighborhood for significantly under asking price with Scott's help. We know it was ultimately God that did it. But I do believe that Scott was God's choice for us. He stuck with us through this crazy market for almost 2 years. We were picky because we didn't want to accept the dictations of the market. I'm sure it was frustrating to Scott to go without a sell for that long. Scott, we appreciate your attitude and gentle grace (which I think is your superpower) throughout this 2 year journey. We pray God blesses you, your family and your business. Scott, thank you for your time and patience. Proverbs 10:22 The blessing of the Lord makes rich, and he adds no sorrow with it. Blessings, The Holmans

Scott Rodgers diligently steered me through each step in the process of selling my house. He…read moresupplied all the information I needed at the right time. He was always available, always anticipated and answered my questions, always guided me in the right direction. I feel fortunate to have hired him. I enthusiastically recommend him to you for your next real estate transaction.

Road Runner was the property manager for my 1st rental in Bloomington, IL. Coming from major…read moremarkets like Denver and Chicago, I wasn't sure what to expect. Regarding management of my rental, they were prompt with repairs, polite with service and highly accommodating to my needs. I couldn't have asked for a better experience - especially when working out some initial kinks with the property when getting settled. Instead of some big apartment complex owned by an anonymous corporation, check out this local company...wholeheartedly recommend.

Zero stars is not an option. If you're thinking of hiring this company for property management save…read moreyourself the hassle and get someone else. Can't ever get anyone on the phone and when you can get a request put in to get something fixed it takes forever. They always give the excuse of "I have other properties too" so they apparently already have too much to handle.