I have never been to this location before, but I was able to be scheduled for a same day visit (on a Friday within a couple hours of me calling) for a checkup after a car accident. The employees here are so positive and radiate good vibes. Everyone is friendly and helpful, my NP Megan Nunley was just the sweetest and so patient through my appointment; extremely helpful with her suggestions and I was in and out quickly, feeling better about my situation. Highly recommend Graybill Medical Group! read more

I switched insurances recently and was sent here. I saw Dr. Muchowski, whom I really like. However, the phone system has me so frustrated! It appears an outside company answers and tells me that they will leave a message for my Dr.'s office. The service can't just give me any answers to some quick problems. I have to wait for a call back. I'm not sure what I will do now at this point since I started my care here. read more

I walked in to this office with an appointment at the Murrieta location. I was told over the phone that my appointment was in Temecula. Although I was disappointed in receiving the wrong information over the phone Rosie helped me get an appointment at the Temecula office. I did not have an extended wait time. Rosie was very kind and helpful in getting me the care I needed. Thanks Rosie! read more

DO. NOT. GO. HERE. Dr. Oliver is the worst! He refused to give my dad a prostate exam and my dad ended up having stage 4 prostate cancer that could have been PREVENTED if Dr. Oliver wasn't an idiot! I've been trying to get my prescription refilled for weeks and have submitted a request 4 times and they haven't responded once! THE WORST PLACE EVER!!!! read more

I just recently switched my primary Dr to Dr Jordan Price . He is so compassionate and takes his time with you . Has a clear understanding of complicated cases . I have worked in the medical field for 30 years and I can confidently recommend him as a PCP. Great bedside manner and reminds me of neighborhood doctors small towns use to have. You won't regret switching to him. read more

This practice has the poorest communication of any medical practice I have ever used. 30-45 minutes on the phone with their outsourced call center where you can clearly hear other conversations with other patients over the phone. The call center people are so slow to understand the purpose for the call and to take care of it in a swift manner. If you ever luck out to get a call back from staff, they seem annoyed. I had to call 5-6 times to get a refill processed only for them to still never send it! Ended up running out of medication. Trying to make a sick appointment is also a joke. They are trying to schedule for 4-6 weeks out for a sinus infection! Ridiculous! They couldn't have gotten worse if they tried. Time to find another doctor. I love Dr. Boyatt but this office is so terrible that it's just not worth the stress and waste of time anymore. Run!! read more

Hands down the worst practice. Apathetic, unintelligent, rude. Being waitlisted for an annual, that your medication depends on, is kind of a joke and should be considered malpractice. Their communication is lacking and phone system is a joke. Being told to come into the office for an answer or wait 7 business days for a call back? If it's urgent I'm to go to the ER? Why don't you just close up shop. You failed under then name Greybill and the legacy continues under the name Palomar Health. Turns out they were hacked in early May and aren't responding to pharmacies or patients. SWITCH CARE IMMEDIATELY. Your information is not safe and they're not forthcoming with the breach of PHI. read more

Sara C and Valeria were so nice and kind to me! I was so nervous to get blood work done but the Dr and these two ladies made it a breeze. Thank you so much! read more

Save yourself the disappointment and do not go here. I recently aqcuired new insurance and was desperate to find a pediatric doctor accepting new patients to get my baby in for a 4 month well baby. After a few calls back and forth, I was able to make the appointment 3 weeks out which is pretty normal. They said they would call with details the day before. The appointment date came and I had never received a call. I checked my voicemail to be sure. I thought maybe they were busy or forgot since my appointment was on a Monday and they would have had to call me on Friday. Well we headed over early and got to the address listed on Google only to find out after some time searching that they moved offices. The people at the old address gave us a sheet of paper with an address and a map. I typed in the new address and saw it was 10 minutes away. I started to call the office to let them know what was happening and was waiting for someone to pick up. The address on the sheet was incorrect as we ended up in residential houses. I took a look at the map and saw the cross streets were down the road and headed there. We finally got to the office about 2 min after my appointment start time (nobody ever answered the phone) and talked to the receptionist. I let her know what had happened and she went to the back to talk to the doctor. She came back and said that the doctor was refusing to see us because we were late. I explained again what had happened and she simply stated that the office called me on Friday with the correct address and that I should have been on time. I let her know that I didn't receive any calls. She looked up my appointment information and repeated my cell phone number and asked me if it was the correct number. It was not! The last digit was one number off. Hence why I didn't receive a call. She went back to tell the doctor and again the doctor refused to see us. They said they could reschedule us but I was not going to wait another 3 weeks for an appointment with such a disorganized and unprofessional practice. Terrible experience. read more

Goodness gracious!!!! Why do so many medical companies use Overseas Call Centers? It's NUTS. Besides a very long (15 minute wait for the call to be answered), the iffy phone connection, the accents of the representatives are often SO HARD TO UNDERSTAND! GRRRR. I am trying to get established at the Temecula office - the man I'm talking to from who-knows-where cannot seem to get my medicare number correctly. I give up. I will drive over and talk to someone at the doctor's office. This is insane! Edit: Will not pursue signing up with this practice. I can't imagine how frustrating it would be having to go through a call center to make an appointment with a doctor when I am ill or to want to leave a personal message for the medical staff. Using these call centers to handle communications between professional staff and patients demonstrates that Graybill/Palomar Health does NOT value it's members. What level of medical care can one expect from a corporation that, in order to save a few dollars, makes their subscribers/members suffer added frustration? read more

Very disappointed. I try not to go to the doctor's office often but I like knowing they're there if I need them. I went by today 6/3 to make some updates to my records only to find they are no longer there. I did not get an email, letter, or phone call stating the office was relocating. WTH!! Tried calling the office only to get a recorded message saying they're going through a massive reorganization process. I waited on line for more than an hour just to speak to a call service representative who couldn't even help me. This is poor service and communication for being in the medical industry and even more insulting and uncaring to your patients. Needless to say, I am unbelievably saddened by this. read more

Not at all satisfied with this group, from the phone staff to the front line office personnel And regarding making an appointment to see your doctor ( 4! Months, I can't get an appointment for till 4 months) and they wonder why people just go to emergency!! You have a Doctor family practitioner and you can't get into see them. Wait times on the phones are atrocious and they have terrible phone etiquette, and when you walk to the office same lazy etiquette. read more

They moved offices and are now located on Rancho Ca Rd near Baron's. They have not updated the address on any website and someone failed to tell me, and a few other patients today, causing us to show up at the old location. Phone lines are still down. Just posting this in hopes of saving someone the time and frustration. read more

I am very disappointed in Palomar medical group. The way they have handled this cyber security "issue" demonstrates a lack of care and empathy for their patients. The lack of communication is unprofessional. To sit on the phone for 20 minutes to have a recorded message tell you that you can't book an appointment and that you must call your pharmacy to refill a prescription, only to find out (by calling the pharmacy when you're prescription is taking too long) and actually talking to a person that they can't even refill prescriptions for Palomar patients and you have to drive to the doctors office, and when you get to the doctors office, finding out they have moved...what a joke. Seems like they easily could have fixed their recorded message to give you all of that information. Just shows they don't care. I am leaving Palomar health after being a patient for YEARS! So disrespectful. read more

The scheduling supervisor "Susie" is more interested in Graybill's policies and protocols than patient care and patients that are in pain. Our normal primary care physician isn't available until 3 weeks from now. Susie thinks that it's just fine for a patient to remain in pain for 3 weeks without trying to expedite an appointment or allow us to use Graybill Escondido where we live vs. Graybill Temecula where she is based. Her reasons make no sense. "You have to go to an office close to us." "Because you're in a different county, the insurance won't cover it." We called a case manager to help. Susie would not allow them to help. It seems as if she wants to keep her patient in pain and make them wait vs. doing ANYTHING at all that can help them. read more

There is no way to make a follow up on appointment to see a doctor at this medical group. NO ONE answers the phone! You can't make an appointment on-line either. They give you zero options. They don't seem to care about their patients. Don't go here! read more

If I could give them a zero I would. This isn't about the Drs. it's about the way Graybill Medical Corporation runs their practice or should i say business. When you call in, the operators you speak to aren't on premise. If you're able to get by them and get through to the actual Doctor's office, if the person you're trying to reach is on the phone, you can't hold. You need to leave a message and HOPE they call back. If you call back, you won't likely get through again. The inability to get through to my doctor and actually speak to her (after two days) resulted in a trip to Urgent Care followed by 6 hours in ER. But the last straw happened today. On a follow up appointment, they looked up my insurance telling me it had ended on 9/15 (two days prior). They wouldn't treat me unless I took full financial responsibility if my insurance didn't pay. When I asked how much it would cost, they couldn't answer me saying they needed to see the codes for the treatments. Without knowing my liability, I left. I could have stayed and then refused to pay them but that's not my style. When I got home and found my paperwork, my insurance was still valid and didn't expire for three more days. This is a business and not a healthcare provider. I love my doctor and I'm sad that I she won't be managing my healthcare anymore. However, I won't support company that makes these kind of mistakes. People need and deserve to matter...... STAY AWAY! read more

DO NOT GO HERE Every time that I call it is a super long hold time. Every time I came here it was a 30 min minimum wait but the first time I'm 5 minutes late, they tell me that they can't see me because they are booked okay, time to find another doctor read more

Been coming here for four years now. First I was seeing a Eric Lundquist MD and he left about 1.5 years ago to start his own practice. Now I'm seeing Paul Lizzote DO. He seems pretty sharp and is easy enough to talk to when I have questions. There is normally a half wait after your appointment time....I'm told they just over book and I believe it. Not fair to the patients though. I have to say the waiting rooms are nice and so is the exam room. Never dirty. Gray bill is a chain or medical group that has a central office in Escondido. I use the Temecula office only. The reason for fours stars is easy.....one the scheduling of appointments and getting messages to the doctor or his nurse is cumbersome and has to be done through third party--central office. It can take days or up to week for the message or call to come back to me Second, the reception desk at Temecula can be rude and grumpy. I've experienced this on several occasions. I truly recommend Dr Lizotte for a personal doctor. read more

I haven't been here for over a year due to pandemic, and i usually go to same doctor but unfortunately his no longer there & I'm kind a worried to have new doctor that i might not be comfortable or not feel cared, till i met Dr Carla Soler, it was my first time meeting her, i had my physical exam, and she's very nice, she's very caring, and i felt comfortable telling her about my health concerns. The nurse with her at that time also was very nice and sweet. I would recommend Dr. Soler for sure. read more

We moved to the area from Long Beach where we had Memorial Care. With Memorial Care, referrals, tests, specialist appointment were all handled by the PCP office and never took more than a day or two. With Graybill it takes weeks to months to just see a specialist or get simple imaging. For example, they sent me home and told I needed to get a CT Scan stat and they put in the referral. I then spent 6 hours on the phone trying to get an appointment for less than a month out. Meanwhile I'm in pain and pissing blood. This is not healthcare. Graybill should have made a same day appointment for me. I shouldn't have to do and of this stuff myself. Terrible terrible terrible. read more

The wait times to get anyone on the phone is beyond ridiculous. But what really earns this place 2 stars is the staff (front and back office). The staff is so unprofessional discussing my medical chart and symptoms in the hallway loud enough for me to hear with the door closed! And to make things worse the nurse practitioner that saw me that day opens the door and yells out to a staff member that when a patient is here for "downstairs complaints she needs a light". I just wanted to walk out at that moment. The only reason for 2 stars is for the few doctors ive seen there. Its sad that the reputation of the doctors gets overlooked due to poor staffing choices. read more

The one star is for the doctors. They are personable and have a great bedside manner. Don't get too attached. They all end up leaving - I've seen three come and go. I see why now. Appointments are usually on time. Unfortunately the policies and planning in this office is ridiculous. They rarely ever return your calls. When they make mistakes they do not like to be called out on it. The front staff is often preoccupied with themselves. They are rarely friendly or kind. And the worst for me, They rarely refill my pain medication on time which leaves me in pain. Unacceptable. I'll be finding a new doctor ASAP. I used to love this place and don't know what has happened in the past 4 years but it is a shell of what it once was. read more

The phone system for this medical group is outrageous. I have waited several times more than 20 minutes to get through to a human being. And then your still not connected to a doctors office, they send a text to the doctors office, and someone, sometime, will return your call. It's been like this for at least two years and this demonstrates how much they care about their patients. Go to another medical group. It's disgusting. read more

I moved from Orange County to Temecula a few years ago and was searching for a family doctor. I had my first appointment with Dr. Karen Muchowski ... first impressions are everything. Thank you for your cheerful and sincere approach regarding my medical needs. You are truly a caring and knowledge doctor. Thank you, thank you! read more

Zero stars,since Dr Lizotte left no reason to stay. Awful front office staff,terrible phone system,can be on hold for up to an hour. They dismiss anything you complain about,it is just about turning over patients for cash. Run far far away. We stayed because of the excellent care we received form Dr Lizotte and will be traveling further to continue seeing him. read more

I think it's a step up from going to the hospital. You still have a handful of doctors available without the craziness of a packed waiting room. And prices aren't too bad either. Had a friend without insurance pay about $110 only for an exam and great advice (not to mention more peace of mind than going to an urgent care). Lobby has a TV to keep you distracted while you wait. And medical masks for if you don't want germs to spread. They normally close at 7 and see last patients at 6:45. But if it's after closing hours and you have an appointment, don't feel too rushed, they'll still see you and provide you with whatever you need. The building marquee is on the wrong side when entering the building. But the doors are well marked. Waiting times aren't too bad. Average has been maybe 10 minutes after scheduled appointment. read more

The front office gal is so personable and even during a pandemic she made me feel extremely comfortable. Also the MA that helped me that works for the Navy Doctor there newest doctor Dr Soler was also very helpful but most importantly Dr Soler listened to me and has great bedside manner. I will definitely be back & refer my family and friends to Graybill Temecula!! read more

What a joke! Here is just the beginning of what is wrong with this place! The Dr took my intake info. Questioned the medication I was on. Refilled the medication at the WRONG dosage (never-mind that I've been on the medication for quite some time). Then took labs. I find it interesting to practice medicine this way as how do you know what dosage I should be on without seeing the labs. I just got the lab results and only TSH was taken for thyroid...no T3...no T4. Not to mention anything else of importance like cholesterol. So, now I get to pay the bill! Why am I paying for a service that I didn't get?? Save yourself the heart ache and the hours of waiting for service that doesn't exist! read more

My review is based on outrageous cost of medical care provided by Graybill. I had a good experience with Dr. Olah. She was conscientious, personable and competent. My issue is with the cost of medical care. I went for a physical. It turned it took 2 visits to get a physical at my cost of $564 (after insurance adjustment). I wasn't told that the first visit would be a "meet and greet the doctor" at a cost of $435. At the physical, I asked the doctor about a few concerns (nothing major) and was charged an additional $155 on top of the charge of $268 for the physical. This was meant to be preventive care, just an annual physical. There is no justification for these costs. read more

I recently had a medical issue and this medical group was able to get me in next day! All the other doctors in town were out at least a week to two weeks. Because getting timely access to medicine is very important for getting better, no person should have to wait that long to figure out so long. This place was great with their next day appointment! My appointment was with Dr. Karen E. Muchowski and she was one of the best doctors I have been to! She patiently listened to me describing my symptoms while sitting down with me and took notes in her notebook. This contrary to most doctors that immediately go to their computer and start typing away without even making eye contact or acknowledging the patient. Then she asked me multiple specific questions to form a diagnosis. It was clear to me that she wanted to consider all the symptoms, and not just jump to the first diagnosis like many other doctors. Dr. Muchowski's bedside manner was great and made me feel listened to and properly cared for. read more

When we moved to Temecula almost 3 years ago, I took my mother to see Dr. Karen Muchowski. My mother has Parkinson's and speaks very softly. Dr. Muchowski slowed her speech down, lowered her stool and got close to my mom so she could hear her concerns, and took the time to explain what she was doing. We NEVER felt rushed. She turned and made sure my elderly father also understood what she was saying to my mom. Every visit was the same. When my father was eligable to change his medicare supplement plan, I changed it just so I could also get him into see Dr. Muchowski. I was so impressed with her care, my husband and I also went to see her. Every doctor that took over for her when she was away was also supper attentive. Dr. Muchowski is truly what a family doctor should be. She took care of all of us. When she recommended my father go into hospice and my mother go into palliative care, she called herself to check in on me.. the caregiver! She also insisted that she oversee my father's care while he was in hospice. The entire team at Graybill Medical in Temecula is exemplary. They are organized, and you can tell they all really care about their patients. We have moved out of state now, and Graybill Medical and Dr. Muchowski have set the bar very high for our next PCP. Thank you for the great care our family received! read more

I'm shocked at some of the negative reviews! I have been taking my parents to Dr. Lizzotte (Dad) and Dr. Muchowski (Mom) for about two years. Both doctors have been FABULOUS!! I can't emphasis that enough. Dr Lizzotte is matter-of-fact and tells it like it is. You know exactly what's happening and what is to be expected. And, he's funny! Dr. Muchowski is so sweet, caring and understanding with my mother. Both doctors take their time and listen to all concerns. I'm thinking of switching! I love, love, love these doctors AND THEIR ENTIRE STAFF!!! read more

My family has been with graybill for few years. In that time frame I've had continued problems with my dtrs PCP. She often ignored my concerns regarding my child's health. The final straw was a medical issue that kept reoccurring but was brushed off by the provider. During this time frame I requested a referral to a specialist that took staff over a month to complete. From start to finish the provider and ancillary staff have continued to show how incompetent they are. This also includes the referral staff that doesn't understand the importance of a fax confirmation. Because of this my dtr hasn't received much needed care. I've finally decided that it's time to leave this medical group and take my family somewhere else. If I could I would have given a half star. read more

They sent someone else's bill to me and wouldn't give me a straight answer whether they sent my bill to someone else. For that reason alone, I will not go back! HIPAA violation, anyone? Pros: Large office means you can usually get seen by someone same day. Doctors are quite competent. Cons: Office staff are not particularly competent. Large bureaucracy meant that when I was out trying to get a same day prescription at a place that didn't have it, I had to wait the rest of the day for them to transfer the call in prescription to a pharmacy that stocked it, even though I needed it immediately. I and the pharmacy had to call them several times and wait through the phone system to make it happen. Smallish waiting room with no separation for contagious folks so if you're coming in for an injury, prepare to catch a cold while you're at it. read more

My 5 Star rating is for Dr. Lizotte, not for Graybill. He actually takes the time to talk about issues concerning you. You will never feel like cattle being hurried off to the slaughterhouse. I've seen him 3 times over the last 6 months and every visit is the same outcome. A Dr that actually cares for your well-being. I'm not a huge fan of Graybill itself. Went in for a Physical which is covered 100% by insurance. At the end of my visit I was asked how I was doing on my prescription's. Told the Dr I would be needing refills on one of them. Conversation lasted a total of 8 seconds. I was billed another $148 for me saying I needed a refill. UPDATE: A coding error was found on my bill and is being taken care of. read more

I wish I could give them Zero stars. Went in for shoulder pain. Was told they ordered a sonogram. Went to sonogram and it was a vein ultrasound checking the entire arm for blood clots. I have zero symptoms of or risk factors for blood clots. Called back and asked what happened. "Our bad! Go to this sonogram next Monday and it will look for soft tissue damage, bursitis etc.". I waited all weekend, in pain with nothing but 'take some Advil and ice it' Went to a different facility for the new sonogram, only to be told they don't do that kind of test and only a specialist has the equipment and radiologists for such a test. Was turned away. Called back - and you have to call through a central receptionist because there are no direct lines to individual offices - and the medical 'ass'istant denied knowledge of or responsibility for the screw up. Wanted to send me back to the original place, an hour plus from my home, when that first facility also said they don't do the test. That's when I quit and called an orthopedic surgeon in San Diego. Total lack of empathy, patient care, personalization and even BASIC knowledge of what tests can and cannot be ordered and performed. I'm looking forward to not paying what they demand when I receive the bill. Maybe I can send them to several different banks I use to try to get their money.... then again, I doubt they have the collective intellect to understand the irony. None of this review is a lie, and the Opinions are mine, which we are all permitted to have and share. read more

My wife is having our fourth girl in January '14 and I put off getting a vasectomy for a long time. I was referred to graybill by a friend and made the appointment, which was very quick! The consultation was quick and easy too. The doctor was very nice and answered all of our questions. The day of the surgery, I popped a Xanax and went on in (they prescribe them for you). My wife watched the entire procedure, which I thought was weird but she loved it. She said it was 25 minutes, but it felt like 5 minutes to me! I didn't have much pain at all and I can finally relax knowing I'm Not going to make any more babies! Overall, the whole experience was just great and I highly recommend Graybill! As I'm typing this, I can hear my kids screaming downstairs at each other... Money well spent. read more

I agree with other posts about this being run like a corporation. There is no personal attention or bedside manner. The staff is incompetent, not submitting referrals, impossible to get a hold of your office, nurses, etc. Today I showed up for my appointment and they had no record of an appointment for me today or any other day. They could not have cared less. I do not recommend them at all. Save yourself some time, misery and a headache. read more

This review is not for our actual doctor in this office . She is amazing! The problem is with the actual office. The entire medical building has poor phone lines. Good luck reaching anyone. Good luck getting your prescriptions filled because when they send them electronically they do not go through! I dealt with another office in same building and same issue. If Graybill Temecula wants to be successful then they need to either address the landlord or move to another office. read more