This has been the worst experience with any kind of construction company in my life... so, my furnace went out Saturday the 14th and the homeowner called graybeal to come out and fix it the next day. The guy shows up and says there is no power and we need to get an electrician out there to fix it. The electrician showed up and said power is fine its the furnace... so I'm starting to get agitated because it is negative 5 outside and I have a wife and 3 kids in my house. The electrician also tells my wife later that whoever installed this unit a few years ago (graybeal) skipped over a bunch of safety mechanisms and that is the reason it keeps going out. I'm a little more mad now. They finally figure out that the blower motor is out and they will have to order the part. That is fine, I figured 3 days max....well, it's been 12 days. (Also it has been colder than it has been in 35 years) the part finally comes in. He comes out today and says under the house has water under it and he won't do it until it gets sucked out... we call a family friend to suck the water out for us. When he shows up he tells my wife that it's frozen solid under there and the hvac guy is giving us the run around... I don't know why they feel like they can treat people this way? I don't appreciate it and my family is sick and cold due to the incompetence of this company, I am even more angry because they are gonna charge me 1000 dollars to fix something that is their fault to begin with. This is the worst service I have ever received and I will never ever use this company again... if they do ever get my furnace fixed. If you live in shelbyville ky and have hvac needs, don't call this company they are unprofessional and lazy... don't worry though shelbyville, if you need a good hvac group of guys, call Mike shouse. His guts came put laughed at t he $1000 quote and said they would call their guy to get a little of the water out and would lay down a piece of wood and a tarp so that my family and I could get some heat. It only took those guys 20 minutes of those guys time to set my mind at ease. Thanks for nothing graybeal! You are an awful company and I hope you go out of business! read more