Chadwell Comforts LLC did great work for providing a thorough heating and AC preventive maintenance. Their service was excellent with received quick responses and updates to scheduling. We were so impressed that we even made a call to the office complementing their excellent customer service and work.
However, we were scheduled to have a heating exchange replaced in November after their technician noticed flames coming out of the furnace upon starting. We were in communication with them regarding the replacement part being ordered. We were told in early November that the part had been ordered and we would receive a call when it arrived to schedule our replacement/repair in a week or so. It is February 2, 2026 and we have called several times, sent text messages, and emails and have not received any response. Our warranty company has also called and they are not responding to their calls as well. We have no choice but to go with another company. I am surprised and quite disappointed. read more