The staff there were very welcoming, friendly, and helpful. I had my bike, which I had not ridden…read morein a very long time, fully serviced here. They serviced my bike relatively quickly. It was less than 3 days, and it was ready for pickup. I was sent an automated text message notifying me that my bike was ready. I was a bit shocked when I picked it up, as the price was over $200 more than my original estimate. My bike rode very well after they serviced it. The bike was as good as new. The shop itself is decent-sized with all types of bikes, including e-bikes. There are also bike accessories, including helmets, gloves, water bottles, bike attire, parts, and headlights. Be warned that they sell high-end bikes here. If you are looking for more budget-friendly bikes, you may want to check out Walmart.

I made an appt for service via their website (very easy to use), and when I showed up the staff…read morewent above and beyond to help me. They were able to repair tires that I'd assumed weren't salvageable after sitting in a garage for 5+ years. And the gentleman who ended up doing the repair right then while I waited also helped me with several questions as I consider how to adapt the bike to better fit current needs (more comfortable saddle, pet carrier, etc) even though I wasn't ready to order anything that day. I got 5 star attention even though what I actually ended up spending for service was a lot less than I'd anticipated. Overall I highly recommend this store and service shop, and will absolutely go back for my next bike or bike accessory or repair there.

Highly recommended Wagler bicycles. They are super friendly and do an excellent job on bike…read morerepairs. We will come to them for all our needs!

Horrible owners/humans. Went to have my chain fixed on my bike. Made the owner made (truly have no…read moreidea what i did to him) he comes across like a unhappy dick. He got smart with me. Told me he fixed the chain on my bike after five minutes of leaving it came off. He charged me, but obviously did not fix it. What an asshole. I could of wrecked and hit a car. That most likely was his goal. The woman owner is a bitch. Spent hundreds of dollars with tis place. They will say they fixed your bike, but it is ALWAYS a temporary fix.

Gear Up Cyclery is the truth! I had a great experience there today... even with all the…read morework/repairs they had on the books they still accommodated my needs. Their customer service was amazing. From my initial call down to the service I have nothing but good things to say. Mark serviced my road bike. He put air in the tires, did a quick check on it AND put on my new tape for my handlebars!!! When I came back to pick up my baby (my bike) I screamed with happiness!!! My bike looked like it had a makeover. GAH! Mark did all this just in time for my group ride this Sunday. If you want expertise and great customer service I suggest making the trip to Plainfield! Support this small business; you won't be disappointed. Thank you to the staff for making my experiences there good ones. They also have a retail area where you can pick up bikes, bike accessories and clothing. It's a one stop shop for those that enjoy cycling...

My boyfriend lives ALL the way in WESTFIELD and will ONLY come to this dealership to get his Harley…read moreserviced because the dealership near him are horrible with customer service. This speaks volumes when someone will drive out of their way to go somewhere. I'm exactly that same person. I'll spend more gas to be treated better no matter what service I get!

I wouldn't take your bike here for any service work. I took the bike in for its 1K service and it…read morecame out with the cluster lit up like a Christmas tree. I immediately took it back to them and all they did was clear the codes and send the bike back to me. The bike was still idling like shit and eventually died on me at a light. I took it back to them the next day and they had it for over a week. All codes I pulled from it were related to throttle positioning sensor, intake leak, etc. so instead of doing basic diagnostics, they immediately contacted Harley tech services, reflashed my ECM to factory settings (wiping my tune), and then retuned the bike on the Dyno. I then got the bike back and it seemed to ride fine for a couple weeks, but I noticed the idle was sticking at 2k(ish) when coming to a stop and it would just cruise without cruise control on and no hand on the throttle. This was causing my engine to get extremely hot and eventually caused my bike to die again at a light. I refused to take my bike back to southside, so me and a buddy found that my intake manifold was leaking BAD by just spraying some brake cleaner around the seals and it was fluctuating RPM bad and died. I sent the bike to Northside and they found the leak immediately and fixed it same day and tuned it. The fact that Southside had my bike 3 times and couldn't fix a simple leak issue, shows their level of knowledge. Very disappointing. I can say without a doubt, I'll be giving my business to Northside over southside and I recommend you do too.

I repaired the starter on my 68 Harley FLH and no longer was getting spark to the points. Fred…read moretook a quick look at it and found the problem. Didn't even un-trailer it. I'm not easily impressed, but his knowledge on old bikes and friendly service will continue to get my business.

I took my Kawasaki Prairie 360 Quad to get the wheel bearings replaced. The owner, Fred, is the one…read moreman shop. He is an expert in his field. The repairs got done correctly. The service is not fast, and the shop is not fancy, but the repairs are well done and the price is reasonable. Expect several weeks before the job is finished. I recommend this repair service.

They have an excellent rental fleet that is immaculately maintained. They remove any excuse for not…read morevisiting Brown County and riding the Epic local trails

I rented a mountain bike from Brown County Bikes on April 7th, 2024…read more The bike was in tip-top shape and the available helmets (which I also rented) were clean and well taken care of. They got me going and out the door to the trails in no time. After a hard day of pedaling, they were equally professional and nice. As a side note here, I had terrible experiences with other local bike shops (Bicycle Garage Indy, etc.) in relation to my trip to Indiana. So it was refreshing to have a bike shop that realized that treating customers like, you know, people, was the correct way to run a business. Can not recommend them enough for bike rentals in the Nashville area.

Jason got back to me right away when I left a message. His shop would be closed for a couple of…read moreweeks but referred me to another bike repair gentleman and I am grateful. Ty much

Very professional! Very knowledgeable! I was very impressed with the service I received when I…read moretook my bike in for a repair. I felt that the owner (Jason) really wants to help people in town by getting their bikes back in operating condition. He didn't try to upsell me, but instead talked about different options. This is a family run business from a local person. I was IMPRESSED!

We stumbled onto this H-D purely by accident. Their signage is as limited as their inventory…read more We stopped here on a rainy Saturday hoping to pick up some men's H-D tank tops, after all it was spring, but what we found was an extremely limited clothing area. They had only ONE style of tank and their logo was not "cool", just words. The clothing area was not the only "limited choses" in the facility. This was a HUGE facility with limited products. Translating to wasted square footage. I don't foresee this H-D being around long.

My wife stopped by recently to pick me up some accessories and got nothing but a cold shoulder from…read moreall the staff. Even the "greeter" didn't even acknowledge her. She walked around the store for several minutes and made eye contact with several of the employees - all of them said nothing - even as she was leaving she walked back past the greeter and got nothing. Very disappointing customer service!