Gravity Switch

1.0 (1 review)

Web Design, Graphic Design

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We R B.

11 years ago

I run a non-profit organization in Western Massachusetts that approached Gravity Switch to re-brand our organization with a new look and feel, create new designs for our existing advertising materials, and assist us in designing a number of new materials we have been thinking about creating. Even though we didn't really go into money, we were talking about a a very large project that I knew would cost around $30,000 to $50,000 when all was said and done. So, when I did finally get in touch with someone from this organization after days of playing phone tag, not on my part by the way, I was afforded about a 12 minute screening call which ended in them emailing me the next day or day after letting me know we could not afford their services. They were kind enough to provide us with the names of other firms that we could afford and then, basically, wrote us off. In the 30 years I have been working I have never encountered an organization that turned clients down so quickly and with so little information. I was so amazed at what took place that I had to revisit their website to make sure I had not missed something. When I first researched Gravity Switch the feeling I was left with, and the reason for the initial contact, was that they were a progressive, creative organization with a unique breadth of expertise that could complete our project with a fresh creativity we felt was lacking in some of the other firms we had looked at. What I found in looking at the website again is just that kind of message. However, it seems that is just no the case. They tout how excited they are to work with new clients and how they look at all projects, no matter the size, with the same excitement. Well, that is not so true as we found out. I guess if you are going to contact Gravity Switch I would make sure you have at least $30,000 to start with as in their email they said that is their starting figure. If you want work done that costs less than that, please look elsewhere! I guess the real problem I have with an organization like this is I am not sure where they got their information in the first place. I know I had provided our website address for them and while it is clear we are a small organization from our website, is that enough to make a decision that we can't afford their services? For a firm that tries so hard to portray themselves as so progressive and accepting, no matter what the size of project, it seems they are wealthy enough to pick and choose, which is perfectly fine but why go out of your way to say the exact opposite on your web site then? Further, how they even come to that decision, that you can't afford them, also seems to be extremely flawed. I can't speak to their work as I never got that far. They do say they work with non-profit organizations but their list of clients is overwhelmingly white-run, private, for-profit companies. I don't think I saw one non-profit in their list of clients actually now that I think of it. So while I am not writing this review to stop anyone from contacting them, I am writing it to avoid anyone's time being wasted. I do have to admit that even though we would have met their financial criteria they decided we would not have so, really, I guess my review is to let people know money is the most important issue to Gravity Switch and to even just get through the door make sure you tell them that they will make at least $30,000 off you prior to saying anything else because the rest of it really doesn't seem to matter. read more

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PeopleFirst Tech Consulting

5.0

(6 reviews)

Excellent house-call service on a puzzling network issue. Zach provided exactly the technical…read moresolution we needed in a timely, efficient and "people first" way. I'd recommend him for anybody on a budget needing business-class IT service.

Zach's customer service was top-notch. He was willing to work with me with a simple but relatively…read moreurgent request, reaching out to me to talk and iron out all the details, then provided an estimate that exceeded my expectations in terms of delivery time. I'm very satisfied with my experience. Thank you Zach!

Attract More Clients

3.0

(2 reviews)

Mark damaged my website, didn't create a backup before working on the site and will not reimburse…read moreme for the fees I incurred fixing my site. I would not recommend using his firm.

I've known Mark Firehammer and his digital talents (I'm sure he also has analog talents), and just…read moreused him to do some editing on a short series of videos. He was quick, quality, professional, friendly, good value, and the product looks excellent. I plan on using him more regularly.

Skytemple

5.0

(1 review)

Curt and his team are first-class! They're punctual and responsive, and helped my website launch…read moreand email hosting services migrate seamlessly. Thank you, Skytemple! I'd highly recommend them.

From the owner: We're a web design team specializing in updatable websites (especially WordPress and Drupal),…read morebranding + identity, effective internet marketing (such as SEO), and lots of other stuff you'll love.

Holy Cow Online Marketing

5.0

(1 review)

Finding a web developer is a daunting task. The field is littered with con artists whose abilities…read morebegin and end with talking a good game. Having learned that lesson the hard way multiple times, I'm happy to report that Holy Cow Online Marketing represents the experience of working with a developer exactly as I'd always imagined it to be. I brought a complex, custom WordPress concept to them. After meticulously examining my requirements, Larry Daniele, the company's owner and lead developer, provided a detailed estimate, which obviously reflected a careful reading of my needs. After we agreed to work together, Larry and his team maintained that level of care that was exhibited at the outset throughout the entire development schedule. Larry is both an expert programmer and skilled communicator. My site requires me to actively engage in its updates, and Larry walked me through the complexities of hand-on involvement. He seemed to know exactly how much to teach at any given time and what to hold back until further understanding on my end was demonstrated. Though I look back in amazement at some of the things I can now do with no previous computer programming experience, at no point during the learning curve did I feel overwhelmed or anxious. Of course, the really hard stuff remains Larry's domain. He combines expert problem solving with imagination and a can-do attitude. Any ideas I had along the way to improve the site prior to its launch were greeted with maximum attention. Never once did I have to repeat my wishes. To get that degree of personal attention was invaluable both to realizing my vision and keeping my confidence high. If you have a modest ambition for a web site, chances are good that Holy Cow Online Marketing can have it up and running within a few weeks. If you have a grander design in mind, you can be sure your site will not languish. My experience has shown that Larry doesn't take on more than he can handle at any given time. I can't recall a single time where I wondered, "what's going on with the site?" You can expect steady progress from beginning to end and if you provide a realistic deadline, a huge effort to meet it dead on time -- which he accomplished with my site www.CTRiverGolf.com. Prior to working with Holy Cow Online Marketing, I'd sunk substantial funds into four separate developers, all of whom proved unable to get my site even halfway completed before employing stalling tactics that convinced me they were hucksters happy to pick up a big deposit without the intention or ability of finishing the task. True professionals are very hard to find in this industry. I feel very lucky to have finally found one in HCOM -- even if it did take five tries.

From the owner: Holy Cow Online Marketing specializes in creating, maintaining and enhancing WordPress websites. We…read morecan help with Online Marketing, Responsive Websites, Search Engine Optimization and Website Maintenance. Visit our website for more details or contact us today for a free consultation.

Amherst Copy & Designworks

3.2

(21 reviews)

I normally don't leave negative reviews, but I believe it's important to share my experience so…read moreother business owners can make informed decisions. When I first spoke with the owner at Amherst Copy about designing menus for my restaurant, I was told the work would take about 6 hours and be completed within one week, starting around 12/31/2025. Unfortunately, the project was delayed for nearly two months and was not completed until 2/26/2026. During that time, I had to visit the shop many times to review and correct mistakes in the design. Several times they printed sample versions of the menu, and we carefully checked them and marked all the corrections that needed to be fixed. We returned those samples with detailed notes. However, many of the important corrections were not applied, which forced us to repeat the same process multiple times. What was most frustrating was that the time spent correcting these repeated mistakes appeared to be charged to us as hourly design work. In the end, we were billed $1,486, which was extremely surprising considering the delays and the number of errors we had to correct ourselves. Because of these issues, our restaurant opening was delayed while customers kept asking when we would open. We also spent over $500 printing take-out menus and banners, which we ultimately had to throw away because the design could not be used. We eventually had to hire another designer and start the entire menu project again from the beginning. Instead of resolving the situation, the company filed a court case against us, which added even more stress for a small business owner. Based on my experience, I cannot recommend this service. I encourage other business owners to clearly confirm timelines, revisions, and billing practices before starting a project.

I hired this printing company to print my restaurant menus. We provided all the necessary files and…read morespecifications, but the printed menus we received were incorrect. This caused significant delays in opening my restaurant by about two months. Additionally, we had already paid for the printed menus, which now must be discarded, resulting in over $500 in losses. We are currently redoing the menus with a new designer, and the company still has the original printed menus. I am sharing this experience to help others avoid similar problems, and to advise anyone using their services to carefully check samples before approving the final print.

LeftClick Computers

3.8

(39 reviews)

•$$$$

I have been using computer services in the Amherst area for about 25 years. I have generally been…read moresatisfied with the services I received. But now in my very senior years I have come upon a real treasure with Left Click. I'd been having lots of problems with my PC for the last 4 months and hoping to avoid taking in for repairs, worrying that I wouldn't be able to manage all the re-connections. I finally gave in and called Left Click. I told them of my worries and they said 'we'll pick it up with our courier, fix it, bring it back and set it up All that for a very reasonable price. I couldn't believe my ears. All that worrying over something they made so simple. They took care of the whole project in two days! I'm a new man. What a gift to this community is an outfit like that. Left Click is all Right. Thank you. Jerry W.

Great store. Fixed my laptop for a very reasonable price. Highly recommend. They even stated open a…read morefew minutes past closing so I could get my laptop before the weekend.

Northampton Computer Repair

5.0

(13 reviews)

I maxed out the space on my Dell PC hard drive (Inspiron model - all-in-one). I was not able to…read moreadd any more programs or applications to the computer, and thought I would have to buy a new computer, even though the one I owned was otherwise running fine. Chris was able to swap out my old hard drive and install a new larger hard drive in the computer. I have tons of space available now and can add any amount of new programs and apps. I have been operating the computer for more than a month and a half now, and it works perfectly. Northampton Computer Repair did quality work at a very reasonable price.

Chris saved my laptop after I spilled seltzer all over it. I'm relieved and appreciative--and a…read morecustomer for life

Rubber Duck Tech Repair

5.0

(4 reviews)

Great Service! I…read morebrought an iPad Air and MacBook in to see if Dan could get either of them working. He was able to see me right away and was super knowledgeable and transparent about what the possible issues were based on the problems my devices were displaying. Dan was also very transparent about the potential costs and success rates of various fixes, and gave me options in different price ranges for what I could have done. I was very impressed with Dan - he offered me advice free of charge and told me that I would not have to pay for any repair attempts that were unsuccessful. Dan is super knowledgeable and reasonable, and he offers repairs with quick turn around and reasonable prices. I will be using SFE Tech Repairs as my go-to from now on!

I've been suffering through a chronicly dying iPhone battery. The tech replaced the battery on my…read morephone with one that was much better, and he had it done within a hour. The owner and staff are kind, funny, and obviously care about each other. I have nothing but good things to say about Dan, Chris, and Lindsey.

Pivot Media

5.0

(1 review)

We have worked on two different projects here with Jim Gipe. His digital printing expertise is the…read morebest; he is the equal of the art printers that I used in San Francisco. Jim captures images with a Hasselblad and prints archival images on canvas or paper. He consults with artists and makes suggestions. The prices here are reasonable and I always emerge with a project that is even better than I imagined.

From the owner: Photography / studio and location Artwork reproduction…read moreHigh resolution scanning Film scanning Photo restoration Fine art printing Picture and art collection digitization

Reliable Computer

4.0

(13 reviews)

I went to Reliable computer for several issues I was having with two computers…read more Jimmy worked on my computers and did a fabulous and quick job. They are very reasonably priced, very quick with my issues. I also learned a lot. It is good to know that I have a local business that is friendly, helpful and actually solves the problem. I will always take my business here and would recommend anyone else to do so. Karen D

I reached out to them with an urgent issue that wasn't technically related to computer repair…read more They listened to my issue and immediately worked to help resolve my problem. I couldn't be more grateful for the work they did they definitely saved the day! Highly recommend!

Computer Works

3.6

(16 reviews)

•$$

Wes is very knowledgeable and also very kind and helpful. We brought in a 25 year old Dell which we…read moreneeded for old programs and it was dead. They got it going again and that was two years ago. We bought a printer there in order to support a local business. They are not always easy to reach, but we have been very happy with the service.

Bought a refurbished computer here because my current PC could not accommodate Windows 11. Pricing…read morewas fair. Online reviews of this business were mixed, but I gave it a shot. When I was told the contents of my former PC had been copied and all was ready, I picked up the "new" computer. Once home, it was clear that Windows 11 had NOT been installed. An email to the business over the weekend was quickly answered, and it was clear they were eager to make things right. They did, but, for me, it involved multiple trips of 1/2 hour each. P.S. And one time, they were not open when they should have been.

Collective Copies

4.0

(9 reviews)

Collective Copies prints our holiday cards through the Florence store. Randy has been consistently…read moreresponsive, and incredibly patient and thorough as we mock up the card. When it's designed, Randy emails over a PDF for review, and also offers to print up a proof for our review, so we can see it in-person, before green-lighting the full printing. That gives us a chance to make sure color, edges etc look as we'd hoped. And it's easy to stop over there since the Florence location is only 5 minutes away from our house. They provide envelopes for the cards, and the finished product always looks excellent. Affordable, local, and our dollars go to support a worker-owned cooperative.

Because I'm a remote employee, I can't use my company's high quality copiers. But, when I am on the…read moreroad to meet clients, I still need professional-looking materials. Collective Copies in Florence always comes through, and always much faster than I need them.

Gravity Switch - web_design - Updated July 2026

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