Charles Wright helped me on my search and the final decision to purchase my Mecan . If it was not for him , probably I will not buy a car from them. It was professional and effective. Thanks Hopefully also the car will meet the same standards and expectations . So far ( after 10 days ) so good. read more

They are not a good place to purchase a car from they are not an authorized Dodge dealer or a service place for Dodge but they are selling them. They actually sold me a car after having the $85,000 car for one week. The car was put in the and has been in the shop for the last 2 1/2 months. They were not return phone calls. All they do is lie to you. I would suggest that you do not buy a vehicle from this place. read more

Sales rep Mo was great and made everything happen to get the price where we needed. However, can't say the same about the rest of the operation. They do no inspection of the vehicles they intake (verified from them). They only check brakes, tires and motor oil. They WILL absolutely sell you a car with major issues. Even with the warranty, we still have to come out of pocket a month later for $800 to flush fluids that are causing AWD issues. This shop straight up sacrifices genuine repeat buyers over helping out with an $800 cost that they knew about when selling the car. Have bought several cars from gravity but despite the revenue brought to them they won't lift a finger to help you from their covered problem. Absolute joke of an operation they are running. read more

Car came with bad brakes so I had to fix that. Next up bolts broke off on the motor, water pipe broke and control arms are bent. Their warranty doesn't cover crap. They seem to sell lemons read more

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I made a huge mistake when I entered Gravity Marietta dealership Dec. 5th 2025. Jabori, in the high desk/ Finance area of Gravity, sold me a $34,000 2021 Ranger Rover then upcharged me so much the total became 45,000 (unbeknownst to me, found out 1 month later). I was told the warranty was 1800.00 but later found i was charged 6500.00. I was told to drive the vehicle home on a loaner type paper & told they would bring the contract to my home the next day. I waited all day! They never came. After 3 days of waiting for my contract, I went to the dealership to sign it myself then I was told the contract would be emailed to me. It wasn't! I received the payment slip from the financial company (Wells Fargo) in Jan. 2026 showing i owe 45,500 when the original car price was 34,000. Next i found out my name was placed on the Contract without me seeing or signing (Fraud)! I contacted the FTC, now BBB, because this shouldn't have happened. They forged my name on a contract! Cameras are all around that dealership right? Pull the cameras and check my receipts. I recorded audio also. I asked them to resend the contract but AL argued and tried to make me say, i signed(I, CT did not) the obviously digital stamped contract ,i finally got a copy of in Feb 2026 from someone at the dealership who knew what they did to me and felt sorry for me. lol this is literally a reality TV show type situation, its unbelievable guys. Because im a woman they pulled all types of fugazi. I literally cried and told Jabori, how could you do this, do you not have a mother? After they thought they made the sale, Jabori was stone faced and did not care, would not speak and I didn't understand why his whole vibe changed just 3 days after the fake sale, then but now I understand, they had bamboozled me. Wells Fargo fraud department and I are taking care of business to rectify the fraud. Im now working with the police on this matter also. I want to warn others of the fraudulent activities which I encountered at Gravity Autos Marietta. Go at your own risk. YouTube video coming soon, after police give me permission, showing receipts and audio. read more

Gravity Autos Marietta - Used Car Dealers Near Me - Marietta, Georgia

inspected before purchasing The smarter decision is to walk away, these are not honest people. I bought a car recently and by far the worst experience ever not professional and really bad at communication. I'm from California I buy cars from other states all the time but this time was the worst i bought a 2021 Cadillac Escalade usually the transaction are fast with in 1-2 days but they took 14 days to close and delivered to me they didn't want to give me the truck even though they received the check the next business day my credit union had sent it next day express by the 5th day waiting I was already frustrated and I told Josh my sales rep I wanted to cancel the whole transaction since I never signed any paperwork from them. He said I couldn't cancel and someone was going to call me and no one ever called. That's another thing they don't have e-sign they wanted me to print sign scan and resend again come on but what do you expect from that type of dealership. When I finally got the car it smell like an ashtray it was filthy inside and out. please don't buy anything from them it's not worth it go to a bigger name brand dealership read more

Gravity Autos Marietta - Used Car Dealers Near Me - Marietta, Georgia

I visited today to check out a Durango Hellcat and an Escalade, with the intention of making a serious trade offer--my Camaro ZL1 track pack with only 20k miles. After handing over my ID and information, the salesperson entered me into their system as a lead. When I asked to test drive the Durango, I was suddenly told I couldn't drive anything over $55k. This made no sense considering I arrived in my 2023 Dodge Ram 2500 Limited Midnight Edition (a $90k truck) and have never once been denied a test drive at any dealership before making a purchase decision. I would never spend $70-80k without knowing exactly what I'm getting. The experience felt absurd, and frankly insulting. I even purchased a C63 AMG from this same dealership 10 years ago and was allowed to test drive it without issue. Today's treatment made me question whether the salesperson simply had something against me--or worse, whether they were trying to hide a problem with the car. Ultimately, it was a complete waste of my time. I wouldn't even give them one star, and I will absolutely be taking my business elsewhere. It's clear customer loyalty and respect aren't priorities here. read more

Honesty and transparency from shady sales people. I agreed on a specific price but when I arrived to make the deal they didn't honor our agreement and the guy I made the agreement with didn't show up to work that day, and he's been avoiding and dodging my calls. Very shady business. Make sure to have all agreements documented or they'll prey on you. Their services deserve half star and only because the car I purchased was nice. But my experience was horrible. read more

I purchased a 2018 S560 from the Gravity on Cobb Pkwy. James Younis, sales rep and Armire the GM handled the transaction. The vehicle was supposed to be serviced prior to me picking it up. 45 days after having the car the check engine light came on and vehicle went into limp mode. Neither the sales rep or GM did nothing to rectify the matter so I had to get a vehicle that I paid their list price for serviced for $2400. Also, the oil service, brakes, and new battery were to be done. This I got in writing but still neither one of these crooks honored there word. They tell you to come there then have you sit around all day, then come back to you with an excuse why they could not do what they promised in writing. Then you never hear from them again. They should all be locked up and the business should be closed down for fraudulent activities. I WOULD NEVER RECCOMEND ANYONE TO DO BUSINESS WITH THESE CROOKS! The GM is worst than the salesperson when it comes integrity and honesty. read more

PLEASE READ BEFORE BUYING A CAR HERE. Do not accept a 'We owe', get any car bought here inspected before purchasing. The smarter decision is to walk away, these are not honest people. I bought a car recently here. If I typed out the details it would take me 2 hours - this has been so time consuming. Basically, the car had pre-existing problems discovered by me in inspection. They gave me a 'we owe' document, but then started the deny and delay game, like: 1. bring it to the dealership and we'll fix it. Keep my car for a couple days, fix 2 things out of 5 that they owe 2. Not be responsive, tell you lies to delay things "my GM is in at noon, be right back". read more

Don't know if the owner is honest, but I can guarantee that the sales person Josh is not. I had already checked on a car they had advertised. They would not deal on the price so that was that. I guess Josh did not check. He sent me a phony invoice that showed the car to be $4000.00 higher than they had advertised. BEWARE!!!! read more

PLEASE READ IF YOU CHOOSE TO DO BUSINESS WITH GRAVITY. Do not purchase a car from this dealership!!!! They will mislead you every step of the way and they will not uphold promises. I purchased a used 2021 Mercedes C43 AMG from Gravity Autos Marietta on September 4th, 2024. I live in Pennsylvania and found the car on auto trader. I had the salesman send me photos and videos of the vehicle initially in which minor dings were evident as they are on any used vehicle. I asked about the condition of the tires, brakes, fluids, in which (Bryan) guaranteed me they were all in great condition. I then had an inspection service check the car out to validate this, however, they found (1) 2 large dent/scratches on the rear bumper (2) a wiring issue with the lighting, (3) A tear in the drivers seat, (4) The left rear and right rear tires were bald, and (5) the rear brake pads were bald. I planned on negotiated a lower price at this point but they wanted to stay with the original price and fix these issues instead. Once they learned of the inspection, they agreed to address and resolve all of these items via a (WE OWE) document which is signed by the buyer and sales manager. Once this was agreed they sent over the documents and we finalized the sale. They tried to send all of the documents over without the WE OWE included and it specifically calls out in the fine print of the Buyers order the following: "These documents are fully incorporated herein (where applicable): conditional/spot delivery agreement, we owe/delivery report, used vehicle limited warranty and retail installment sales contract. No oral representations have been made to the purchaser and all terms of the agreement are contained on the front and back of this agreement AND ANY DOCUEMNTS INCORPORATED HEREIN" I brought this up to my other salesperson (James Younis), because they kept switching around on me, and he said it was fine but that was not good enough for me. I had them include a signed copy of the we owe or the deal was off. They did. With that all taken care of I had the car shipped to me in PA and immediately it was clear that they had done none of the items listed in the we owe. I called my salesman James Younis who said that Amir (manager) would reach out. He never did. When I called back I asked for him and they offered to pay for the tear in the drivers door and basically told me to F off for the rest. He stated that they put used tires on it. The tires that they put on had not 1, not 2, but 3 plugs from punctures on them and tire went flat 2 days later. I had it inspected and fixed at my local shop and it was confirmed that nothing in the we owe was addressed. I then called them multiple times asking to speak to Amir and was redirected and hung up on. At this point I contacted a lawyer in Atlanta to make a case. This lawyer contacted them threatening a lawsuit if a settlement was not reached for the damages in which I incurred to fix all of these things. We reached a settlement and I was paid for the damages 3 months later. Attached is the sales order as proof of the sale because I know they try so say they cant find you in your database if you give a bad review. In summary, Do not trust them at all. Do not purchase a car at Gravity. Save yourself the headache and wait for a car at a different dealership. Every salesman, manager, and financier, is complicate in the shady practices which are illegal and punishable by suit. Do your due diligence. read more

Gravity Autos Marietta - Used Car Dealers Near Me - Marietta, Georgia

I have purchased vehicles from a number of independent dealerships and GRAVITY has been the worst. I purchased a 2018 S560 MB from them and was told the vehicle had been checked out for major issues and there were none and the accident on the Carfax were minor cosmetic damage. I did not purchase their overpriced extended warranty coverage that they pressured me to get at closing. Well to make a long story short, Check Engine light came on about 45 days after I purchased it. After taking a slow and rough drive from Peachtree City to South Cobb Pkwy to their location, The GM did NOTHING to address the matter and was very unprofessional while I was there. I ended up spending $2400 to get the vehicle operational. Gravity should have a zero rating and now I see why they are NOT apart of BBB. For more details contact me on free2647@bellsouth.net. read more

They were eager to make a sale didn't go over car didn't offer gap nothing had to keep calling and sales rep knew nothing about car features to help me set up things. read more

I purchased my 2017 Jaguar in August 2020. The process was typical. There was a minor repair needed that took longer than usual for such a small part to come in, but it was handled within the first 30 days. I believe in waiting to see what happens over time before writing a review, so this review is being written in Jan 2024. I haven't had any issues with my vehicle to date, so I would definitely buy from them again. read more

BAD BUSINESS AT MARIETTA. Im from out of state in california, I inquired about a 2009 corvette Zr1 earlier this week. Ran my credit on Tuesday evening, Wednesday morning they got back to me saying car was sold after confirming the car was still on the lot on Tuesday. So basically ran my credit for no reason. Now I have 2 hard inquiries on my credit, I called to ask if they can write a letter to the credit Bureau in Oder to remove the inquiries (after I talked to the bureau and confirmed this was possible). Called the Marietta location again yesterday to talk to a GM about the situation and was being hung up on multiple times while trying to explain the situation, I was then told to "stop f***ing calling the dealership", and that "my credit sucks". after they told me I was already approved on Tuesday. Also was coming with a Trade in and over 40k cash in hand. Bad business read more

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I am incredibly frustrated with Gravity Auto. This is a similar experience i had with the last car i purchased through this dealership, and yes i have bought 2 vehicles from them! Post purchase it is difficult to get items fixed and cheap replacements/tires! I buy a 40,000 dollar car why would gravity not put on the same tires and do so in a timely fashion? I have waited 6 weeks for new tires as one was leaking date of purchase! Also the cheapest replacements were purchased. In addition, i am still waiting for department of driver services to receive tax and licensing from Gravity! HORRIBLE POST PURCHASE EXPERIENCE FOR A SECOND TIME! read more

Honestly I had a good experience, Marlon treated me like family, Carl was very attentive and Darrell is amazingly wise. I truly appreciate the work they put in for me. I gave them a hard time, they still treated me professionally and made my experience of purchasing my 2018 BMW 530i one to remember. read more

Gravity Autos Marietta - Used Car Dealers Near Me - Marietta, Georgia

DO NOT GO TO GRAVITY AUTOS MARIETTA!!! I purchased a vehicle that they knew was a lemon. Within 2 weeks of purchase, I had to use my warranty. I went to the dealership multiple times ($250 deductible) to try and get them to rectify the situation. Sales Rep Terry and the General Manager Amir made this the worst experience EVER! They were both unprofessional, deceitful and disingenuous. I have been inconvenienced by the repeated trips to the dealership, and it has caused me a great deal of stress and frustration. Despite my attempts to resolve the issue with the dealership, I have not received a satisfactory response. They will not return my call or messages. read more

Thur: Saw a van I was interested in and called to set up an appointment. Fri: Looked at the vehicle at the end of the day. I liked it, but pointed out some repairs that needed to be done (missing headrest, broken DVD player, Etc). I was willing to pay cash next week assuming they would be resolved. Owner said the car was new to them, so they needed to look into how much those repairs would cost, if it was more than $1000, they might return to auction instead of selling. They're closed on the weekend, so they'd get back to me ion Monday. Fair enough. Mon: No call, no email. I emailed asking for an update. Tues: No call, no email. I called asking for an update, they said they'd call right back. (They did not.) Wed: No call, no email. I called asking for an update and it turns out they sold the car on Tuesday to another party. WTF? Didn't even give me a chance? This place has no loyalty. Avoid. read more

Gravity Autos Marietta - No Thanks - Used Car Dealers Near Me - Marietta, Georgia

On October 25 2023 I made a purchase of a dodge challenger hellcat here at gravity autos. After making the purchase of the vehicle only one key was present at the time which was the black key. Anyone that knows anything about dodge challenger hellcat knows that the vehicle comes with two keys. One key which is the black key unlocks only 500 hp. The second key which is the red key unlocks the for 707 hp that the vehicle has. After purchasing the car I was made promises by the staff there Josh Nosori that I would be contacted on the day following about coming to receive a programmed red key. But I never received that call. After not receiving the call I contacted them and I was told that I could come there by 3 PM and the vehicle key will be programmed in my car would be nicely detailed. I arrived there at 5:30 PM and neither of the promises had been fulfilled. I am highly disappointed in the staff there because these were easy things to be able to complete. All it took was a little communication and clarity. But since they lack professionalism and ethics what can one expect? The sales manager there also I believe his name is Amir is very pushy. When I say pushy I mean he seems to have the need to what to get someone to buy a car badly. Whenever a sales person is too pushy it always comes off as they're being disingenuous. Or as if they think that they are more intelligent than the customer or as if the customer is inferior to his intellect. I am highly disappointed and I do not recommend that anyone does business with this company. read more

Gravity Autos Marietta - The vehicle that I purchased from the company. - Used Car Dealers Near Me - Marietta, Georgia

Got a 2019 RX350 Lexus last year. It had been wrecked but not on carfax report. Paint is peeling off front and back bumper and is very cloudy on top of trunk where it was obviously painted over. Door has had water splashing in it and back passenger door will only unlock from inside. Never again. read more

Bought a vehicle from Gravity Autos Marietta a month ago and within the first two weeks had to use my warranty ($250 deductible). Sales rep Terry sold me a vehicle that was never inspected and also lied and said I had to get their protection plan. Amir the general manager refused to help me. He took personal phone calls mid conversation and ignored my concerns. This dealership is unprofessional and don't stand by their product. read more

At the beginning, everything with my car buying experience was a breeze. We are hours away from this dealership so everything was done over the phone and e-mail, with a promise from the dealership to ship the vehicle to me. My bank overnighted them a guaranteed funds check and sent Gravity the proof of the check being on the way with tracking available. I was then told that they couldn't ship my car until they got the check, or that I could fill out their financing application and they would send the car. I declined, considering their money was already on the way to them and decided to wait it out. When they got the check, they then told me that they would not ship my car until the check cleared the bank (a guaranteed funds check from a credit union bank) and that it could take days before the check cleared, but that they would ship my car if I filled out their financing application. I, of course, declined again because they already had my money. They stated they would put my car on the truck as soon as the check cleared. Finally, the check "clears" and at 9AM, I was told that they were talking to the shipping company right then to get my car delivered that day. After waiting all day with no response to messages, refusing to answer our calls, not being able to get in touch with management, we finally got in touch with our sales guy who tells us that he can't get in touch with the shipping company but would meet us halfway. We agreed, and he immediately retracted his statement saying he has an appointment and can't meet us but if we come all the way there, they will refund us the cost of the shipping (which was included in our loan). We agree to come there the next day, and then are told that they can't refund shipping cost because "they included shipping as a courtesy", after reviewing all of the paperwork they in fact did not include anything about shipping. We ended up having to drive there and get the car after over a week of dealing with this entire process. The manager, Amir, was one of the rudest people that I have ever dealt with from a car dealership. He would go back on what our sales guy, Romer, told us and say it wasn't correct and that their policy stated things that we were never told in the beginning. If this would have been done in person, it may have been a better experience but any business that has someone in management that acts the way that Amir does should be ashamed. If you purchase from Gravity Autos of Marietta, be sure to ask for their "policies" in writing before you proceed. read more

I have never seen such incompetence in my life. I saw a car listed online and spent a week trying to purchase it. Rachel Helie was our sales rep and could not answer simple questions. She told us her management team was "working on the deal for us". When a full day went by we tried to call her with no answer. When we called the dealership her "management team" had never heard of our request. We began talking to Darrel at the office who said he was working on our financing deal and to call back the next day. He never returned our calls the following day. After spending 5 days trying to purchase this car we then found out it was sold. DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP. read more

Marlon was a great salesman. The process was quick and simple and I got the vehicle that I came in for.

Hi guys! I had a wonderful experience at Gravity Autos! ALL of the sales team pulled together to help me, they worked with me on my down payment, the vibe is good. If you want to buy a reliable car, from a reliable team, THIS is the place. If you want to be made a priority as a customer, and get the exact car you want, THIS is the place. Talk to Rico Walters at 770-629-6060! You will leave the dealership happy! read more

I rated this one star because Josh was a very customer focused and caring salesman, however, this is a very politically separated group of dealerships that do not work well with the other dealerships. Steer clear. I got my heart broken when they sold the car, with a deposit, right out from under me. Buyer Beware! read more

worst experience ever over charged easly $13,000 over priced took 6 months too get title they robbed me with no gun heart broken 2021 dodge charger scat bk wb $64k w 15,000 miles paid cash dumbest thing ive ever done in my life and ruined my experience on going too these used car lots stay away from gravity auto!!!!!!! read more

Don't ever buy a car from these crooks. Cars been in the damn shop since I pulled off the lot. Then they sell you their fake ass care package and when you try to file a claim they never come through. Not on a tire, not on a set Of keys, on NOtHING. I tried to call to refund the warranty or ask a question and no one ever answers the phone. read more

Ollie and the rest of the crew at gravity motors were great to work with in purchasing my GLS 550. Top-notch vehicle and 1st class customer service. Bill read more

Finance manager said that purchaser did not deserve the low interest rate a credit Union gave her outside of the dealership. What made her undeserving? Age 22? Gender female? Race Black? After finally agreeing to send needed paperwork to give said credit union the price was$7,000 more smh. UNETHICAL!! read more

Do NOT trust the General Manager Gibran or the Finance Manager Chris. I was eager to buy a car here but they continued to lie to my throughout the process. I was lied to about their extended warranty , my interest rate and the financer they gave me. I would NOT trust them at all. Worst experience thus far when buying a car! read more

First off I want to say I feel sorry for all the sales people at this dealership. Their management is awful! Got ridiculously low balled on my trade then when saying I've been offered more he asked how much was their vehicle. He proceeded to talk down to me. Then he said he'd go retail to retail off NADA and I said he'll yes! Then it got real bad as I went on NADA myself and his number for his vehicle was spot on, then we get to mine and it's 7k lower and refuses to show me his screen. I offer for him to punch the numbers himself on my fun and he straight up tells me "I don't fucking care what your phone says" after that he tells me "I don't know what the the fuck I'm talking about and that I'm ignorant"! I've never had such a poor experience in my life! read more

Not good communication. I bought my car and still don't have the paperwork. They do the cheesy salesman stuff not going to say any names right now but if you can go somewhere else you should go. read more

OK I don't usually write reviews at all. But in this case, I feel that I must for the stress that I've been going through. I purchased a car online from Gravity autos marietta. And I am going to try to keep this a short as possible. After shopping for months online I chose this 2017 S550 cabriolet with 21,000 miles on it. Which I thought was in the best condition out of the four cars that I was looking at. I was dealing with a salesman named Josh good guy I traded a beautiful range rover sport SVR, which I sent with the original wheels, the aftermarket wheels all the books and two remotes, I shipped my car out to Georgia and shipped my car back for $3000 my cost. I received the car on a Saturday night looked it over. Gave it a very high rating. I brought it home put it in the garage. Then I realized the vehicle only had one remote key. so I asked the manager Brett if he would take care of the remote and he said there was no room in the deal to do it. So Monday morning I got in the car and drove It for the first time to the local Mercedes dealer 3 miles from my house. They said it would cost $750 for the remote, during programming, they realized the battery is no good in the car and was a chronic problem in the past. So they told me the battery will be another $2050 installed. They did not have one in stock and it's on back order a very special lithium battery. so I decided to speed the process up and I found the battery at a dealership in New Jersey four hour round-trip. That cost me almost $300 for a driver to take care of that. Now, this afternoon my girlfriend brought the car and the NEW battery back to the Mercedes dealer on Thursday, August 31. Drop the car off an hour later the dealership called me with more bad news. The new battery is the right battery for the car but it is 4 inches smaller than the old battery and they don't think they could do the job because the battery will not fit properly. I've owned hundreds of cars. This is the third car I bought site unseen the other two I sent back, I wish I could send this one back to. Sent text message to sales person, and he replied management would get back to me . I emailed the dealership. No reply from Management. So after the purchase of an expensive Used car, I've already laid out $5,800.00 dollars and I still have no car in my garage no time frame on when I'll be getting the car back because the battery is on back order. read more

WARNING! I am a retired military veteran and retired teacher. I purchased a 2020 Hyundai Santa Fe online from Gravity Autos through CarGurus. I was very specific with my salesman that the car could not have any physical damage outside of normal wear and tear and that the car could not have ever been smoked in (my son has asthma). When the car arrived, it was rancid with the smell of smoke, both heavy cigarettes and of marajuana. The floor carpet had a 5 inch hole and the right rear tire had a nail in it. Paint was also peeling off the rear bumper which was not seen in the pictures of the vehicle they had posted on their website. They also tried to cover the hole with floor mats from a Honda that didn't fit and covered the gas pedal. I should have known I was being scammed because the finance manager tried to tell me that the dealer owned warranty was mandatory and that I had to buy it. It states right on their contract that the DOW is strictly voluntary. When I brought that to their attention, he told me the car had already been treated, another lie. Also, I was told that the car was in "pristine" condition. Very far from pristine! They did not just mislead me or make a simple mistake, they will lie to make a sale and I would NOT recommend buying from Gravity Autos and CarGurus should not allow them to use their website. My salesman gave me this pathetic line that integrity is his number one value, not true at all. When I asked for a video walk around he conveniently did not film any of the damage. When I asked about the low tire pressure warning, he said it was because of the cold weather they were having when it was actually a nail in the tire, a very dangerous safety issue. This review stands as a warning, don't do business with this dealership! They get one star because they gave $500 to have the car cleaned but it's has cost me well over that amount to get the car in acceptable condition. read more

I bought a BMW from Gravity. One of the easiest dealerships I've ever dealt with. Hakim was great to deal with. No muss no fuss. I hate "being sold." He didn't do that. They let me borrow the car for a few hours to take it to a mechanic and have it checked out. And when the mechanic found a few issues, including worn back tires, they took care of it and replaced both back tires. Based on the low mileage of the vehicle, I feel I got a good price. read more

I wish I could give them negative stars. Worst car purchase I've ever experienced. I put a deposit down in Oct '22, took delivery in Nov just before Thanksgiving. After a week I noticed an oil leak. Upon investigating, it turns out that they did not recondition the truck at all - No oil change, no new air filter, nothing. Not to mention the timing service they agreed to complete and didn't do. Upon returning the truck, they were apologetic but didn't fix the issue. They realized they couldn't fix it on-site, took my truck without my permission to an unauthorized repair shop who took another month to fix the leak and do the timing service. I picked up the truck again on New Years eve, supposedly it was ready. Within 24hrs the check engine light came on and I took it to the Ford Dealership. Their diagnosis - the timing service wasn't done correctly and needs to be redone. $5k repair on a newly purchased truck, after 2+ months of 'working on it.' read more

I bought my Volvo from Gravity mid April. It had oil/turbo issues immediately. Gravity took it back within the first week and "checked the issues" but they did not see the oil issue-but the interior check engine light was on. I found out the car had been in their shop for awhile before I bought it, so they were aware there was a problem before I bought it. I have driven 2-3 hours 4 times since buying the car for them to fix the problem. This last time they have had my car for over 2 months! Yet no one, not one person, has kept me posted on my car or returned my calls. The only reason I did not rate them lower is: 1-They have given me very nice loaner cars:). 2- Gravity has been willing to try to fix it. However, the lack of communication is astounding!!! Seriously -no return calls! Come to find out, all the people I have worked with there, are no longer working there! No one seems to know what is going on with my car. The ONLY responsible person, Bernard, who also now works elsewhere, is the ONLY PERSON who still tries to help me and find out what's happening with my car. These other past employees have not referred me to someone else, or tell me they were leaving! I don't know what's going on with my car or at their store, but they should not of let Bernard leave-EVER! I wish I had never done business with them. read more