Great service and everyone knows what's what. From nutrients to complete set_up, this is the place to go.

This is my favorite hydro shop. The employees are all very knowledgeable and very friendly. I'm disabled and they are always very helpful. I always have my husband with me but they are always willing to help lift things. They help with all of my questions and help me find everyone I need. If they don't have what I need in stock they will let me know when it is. They are amazing and are the best shop around. read more

All these 1 star reviewers are a bunch of Millennial snowflakes. Buck up! If you act like an asshole you'll be treated like one. I have been going here for years and have NEVER had a rude or bad experience. Try smiling. These guys are knowledgable and give good advice. The result is some phat plants. LTFU, life is short, enjoy your time here! read more

Excellent service. I drove 45 mins from Escondido to this store to buy FoxFarm potting soil as recommended by a friend. Unfortunately, they ran out of Foxfarm soil... However, I was still so happy. Staffs are very friendly and knowledgeable. 100% satisfied. Will definitely come back. read more

Grass Roots Hydroponics - Nice cute shirt - Hydroponics Near Me - Lake Elsinore, California

Super friendly and helpful. My first non soil grow and they gave me everything I needed with advice and tips. Got there 30 minutes before close and they were happy to help. Also fast. read more

I am responding to Duane B. Guess what, all businesses watch you on camera. I doubt you can go ANYWHERE without being on camera, including my house. That is the nature of things now. And how would you know what they do after you leave the store? I am a woman and have always been treated with kindness and respect and both stores. The customer service is great and the inventory is unbelievable. If they don't have what I want in stock, they will find it. read more

Customer service here is off the hook they definitely know how to treat their clients

Super helpful staff. Always more than willing to accommodate you and any special orders. On top of having an extensive inventory of hard to find items. Been going here for years and I don't see that changing anytime soon read more

We have been shopping here for a few years, and we love it! The staff is very knowledgeable and helpful. If they don't have a product, they will gladly order it. Everyone in the shop is very kind. I have never once been into Grass Roots and been treated poorly or with disrespect. I saw the one star reviews on here and I felt the need to leave a review telling everyone that each and every time myself or my husband have patronized this place, we have had a great experience. read more

I get here 3 minutes after they close they have a bunch of soil outside still forklifts moving it inside but still gonna be a while before done but can't sell a bottle on nutrients to help a loyal customer out go to Temecula everyday and because of the rain had to stop here.....CANT WAIT TILL GREEN COAST HITS LAKE ELSINORE!! And from now on green coast Temecula will be my home!!! read more

I will never shop there again. They don't like women! Over priced and watch out they are watching your every move on camera! Walk in they will be nice but they will stab you in the back as soon as you walk out!! read more

If you spend $1,000, and then need to return 25% but ask for store credit, they should honor that! They should not turn a good customer away. That's it, no shopping here! read more

Poor customer service. They are happy to sell their supplies but do not stand behind their products when they're not good. I'll be going elsewhere. read more

Everyone that works here is useless. They have no knowledge of the growing industry. They can't even ship a simple part on time. I will never spend another penny here and I highly recommend everyone else take their growing needs elsewhere. read more

Been here a couple times, fair prices and great customer service. Best hydro store I've been to so far. Great selection

Horrible place!! Some of the staff is kind of knowledgable. I ordered a product they didn't carry in stock and was told it would be there in a few days, a week tops. Took almost 3 weeks for my product to arrive. In addition I've tried to get another product from them and have had nothing but issues. I will gladly drive an hour away to not deal with this company read more

These guys require your Drivers License number to use a credit card and warranty nothing. No returns etc Horrible customer service. I WOULD DRIVE 50 MILES RATHER THAN DEAL WITH THIS ENTITY. BEWARE read more

The staff at all grass roots locations are super knowlehable. I recently wanted to purchase a super expensive humidifier machine for my dry room but instead, one of the friendly grass roots employees recommend an inexpensive meter/controller with an outlet that could accommodate a power strip allowing me to easily utilize the smaller, less expensive humidifiers I already own. Every time I walk into this store I learn something new. When your given an alternative solution, that is way less expensive, you know your shopping at a honest and reliable store. Most business just want your money, grass roots hydro seem to care about my money as well. Thanks again guys. read more

This is my one-stop go-to shop for everything "growing". The staff is always helpful and go out of their way to make me feel like my business is valued. The manager Troy is always willing to do what it takes to make sure I leave happy, and if he can't he calls the owner Dave who then does the same. I always go here before any other place and will even give them an opportunity to order something for me before I'd buy from someone else's stock. They have a HUGE selection and their shelves are always well-stocked. I would recommend Grass Roots to anyone who grows anything from apples to zucchini! read more

Excellent service,very friendly and great prices.if ever in the lake elsinore area please check these guys out you won't be disappointed. Glad I've found a local place where I can go for all my growing needs,I will be returning for many times to come read more

I recently had to go to this Grassroots after the Temecula store was out of stock of the product i needed. First off the customer service leaves much top be desired. I was questioned immediately and told the product that i was looking for did not exist, when i pointed it out on the shelf the employee in question became less than friendly. He was also unwilling to honor my discount until i pressed him into calling the other store to confirm. I do not appreciate being called a liar and i will no longer be shopping at the Lake Elsinore Grassroots Hydro. If you want excellent customer service and friendly employees go to the Temecula store. read more

The worst customer service period. Save your money these people will not take care of you after your initial purchase.

WORST CUSTOMER SERVICE AROUND! I just left this place and I'll never be back. I've had a couple questionable instances here before but this takes the cake! I go in, gather my stuff and proceed to check out. The guy rings me up , "Its gonna be $14. 68" then i say "Oh i forgot i have this discount card can i use it too?" "oh sure let me add you to the system" and he does well then he gets my new total and says "Okay its gonna be 16.something" and I was confused because it was higher than the original price and i just handed him my DISCOUNT card. I told him that was higher than the price he just gave me and he then says he's gonna give me an additional discount. "Your total is $15.71" STILL HIGHER THAN THE ORIGINAL PRICE! Then he had the audacity to tell me "well you screwed yourself when you handed me the discount card." I was shocked. If they were a stand up business and had a sale going on that beat my discount card price why not give me that price? Instead its my fault because i tried using the discount card (which is proof alone i was a loyal customer... NOT ANY MORE THO!) which gave me only 10% off. FINALLY after arguing with him he gave me the sale price. But then proceeded to toss my change on the counter back at me.... clearly annoyed with me. Its a shame too because the other guy who works there is great. read more