I will start by saying, I questioned writing this review, but decided why not share the poor customer service by the manager as well as their current climate they are providing and calling it a "day spa."
First, if you have been a long time customer like myself (probably since they opened this spa), you would expect the amenities to be open like the bathrooms, the showers, the locker room, the saunas, the women's spa, the robes they give you, the quiet pool, the gym, the wine glasses they give you, the fruit bowls put out for you to eat and the fancy cucumber water. Yes, all things that the "day spa" used to have. Not any more. They have nothing except for an overcrowded pool. No lockers, no bathrooms, no robes, plastic clear cups for wine glasses, no saunas, no showers and the list goes on.
What you should now expect is a community pool, with outdoor shower and community bathrooms. Don't plan to change there or have a locker room....nope! The lockers are under construction. No big deal, except they forget to share all of this when booking an appointment and forget to tell you that they are no different than a place like Massage Envy, but with day spa prices. Not sure why they changed to plastic cups, when they are charging more and providing less. Construction in a locker room shouldn't affect glassware. For goodness sake, you're a winery! Serve your wine in a wine glass. I would be embarrassed if I was an owner and said here try my wine in this $0.01 cup :(.
Unfortunately for me, what sealed the deal on not recommending this place was the manager and her attitude when I asked if there was somewhere that my friend and I could get ready (sorry that I was uninformed when I booked and am a long time customer expecting a day spa atmosphere). My bad....guess I should have been able to mind read since the website fails to mention the lack of ALL amenities. She became defensive immediately when I asked if there was anywhere we could get ready. Immediately offering to cancel my appointments, sassy attitude and no reason for it. I didn't want to cancel, just wanted a shower. When I quickly brought up the attitude, she changed. Still no apology. We just asked for a place for an hour to get ready. We didn't care if it was a men's bathroom, hotel room, didn't matter. Just something since our day was planned months in advance and we had places to go after our massages. The sad part is, even the employees that worked there said the excuses for not being open have gone on for far too long and it is ridiculous. They said it has been a year and a half. What happened during the time you were closed? Thank you staff for confirming what our thoughts were. Again, I get mistakes happen, and I get employees failing to provide information when someone is booking, but do not charge day spa prices in your aren't providing a day spa atmosphere. Don't get snippy with a long time guest asking for help and a solution. We spent over $350 that day on massages with a slap in the face from a manager who needs to work on her temper. I will say, after standing my ground, she hastily found a room to let us take a shower (according to staff...room wasn't being used anyways). We were beyond appreciative. Ironically, it turned out to be a great laugh since the shower was broken and 4 wonderful staff members tried to help us fix it to no prevail. We used the trickle of the shower to wash off and washed our hair in a sink. Great times and great laughs! Luckily we aren't complainers and can make the best of a situation.
Positives from the manager (I will give credit where credit is due), she did set the room up with small shampoo/conditioner and towels. Again... it was forced and she didn't want to, but me asking & requesting forced her to give me something. We did appreciate it!
A good manager would have come to check on us or check us out at the end to ensure our visit was fixed, but she sat in the closet/back room and opted to not come say goodbye. Fail on the manager again! If you're a manager, guest service should be a priority and that means owning and fixing mistakes. Customer service 101 ;)
And for the winery management, plastic cups are no excuse for covid or any other reason you want to give. Sorry, but if you want to sell wine, plastic cups is not the way to go :(.
At this time, I don't recommend any part of this place! It is not a day spa as advertised. It is a place to get a massage (by very sweet and great masseuses). And check prices before you go. Manager will get snarky and tell you they raised the prices and are still booked despite everything being closed. Yikes!
Honestly, I feel like they are currently on a bait and switch program. $300+ down the drain for me to never return, especially when I have been a long time customer. read more