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    Grannie on the Move

    4.5 (2 reviews)
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    Spring Gardens Senior Living Meridian

    Spring Gardens Senior Living Meridian

    5.0
    (2 reviews)

    Harmony Hills is a wonderful and caring assisted living facility. We moved our mother there in…read moreJune 2021. Unfortunately, she passed away two months later due health problems. She loved her room and the staff. We feel so blessed that she was in their care during her final days. The entire staff treated her like a queen, made her feel wanted and loved! The facility is beautiful and very clean! I looked at several places for my mother and nothing compared to Harmony Hills! I recommend it to any family that needs to move a loved one. Sue T

    My parents transitioned from independent living to Harmony Hills a little over a month ago. They…read moredid not want to move into assisted living; however my father's memory care team deemed it necessary. We searched high and low around the Treasure Valley for a facility my parents could call home. I can't say enough positive things about this facility. The staff is A-MA-ZING! Keri, the director, Jessica, the assistant director, Rochelle the nurse, O.G the chef, and Michelle the activities director; along with the rest of the care givers, have made this difficult transition a positive experience. The facility is beautiful! It looks like Joanna Gaines designed it herself. The food is soooo good. Even my little boys love to visit their grandparents! Children are welcomed and encouraged to visit. There's a 24 hr ice cream parlor. The memory care suites look exactly like assisted living, and every room is private! The staff treat us like family! Love, love, love this place. My parents are very happy there!

    The Pointe at Meridian

    The Pointe at Meridian

    3.0
    (2 reviews)

    Elise is so nice and so is everyone there everytime I come in everyone is welcoming and saying…read morehello! Elise also does such a great job doing nails!!!

    My mother, moved into the Pointe on August 24th, 2025 and concerns rose immediately.DO NOT MOVE IN…read moreTO THE POINTE! I will list all that happened and then give details. -Went 11 days without a shower- They said my mom refused-untrue. The staff must of lied to cover themselves. This happened several times, not just once. - Several times was not dressed in the morning until after 10! They blamed my mom for wanting to sleep in but again not true. The staff must of lied to cover themselves. - Over $400 stolen from her room. This was reported to Adult Protective Services and no action was taken from the Pointe and no communication from the Pointe to my mom. -We found a BEDBUG in her room. Their response- They asked us to come get my mom. I explained that my house was not accessible for her wheelchair. They still EVICTED HER! They have BEDBUGS IN THEIR FACILITY AND they handled it by evicting. I do not have bedbugs at my home and therefore the only conclusion is it came from their facility. From the time the BEDBUG was found, they waited 15 days to treat the room. - The administration admitted BEDBUGS were found on my mom's floor a few months ago. They obviously did not get them all. - We purchased a Purewick urine collection system for my mom to use at night so she would not need to get up a night. They would leave urine in it all day in the middle of her living room. Picture attached - We advocated and discussed all of these things multiple times with admin. Their response- They said they could not care for my mom, saying she needed two people in the shower (untrue) and asked us to find a place for her to move. We started looking, but many facilities don't have immediate openings and we were waiting for an opening when she was EVICTED. - The administration admitted that the corporation Grace management would not hire additional staff even though it was obvious it was needed. - The facility moved my mom to a level 6 level of care, claiming she needed two people to shower her, but did not provide two people. My mother refused to sign the paperwork raising her cost and requested time to go over it with me. They charged her anyway. Even though I called several times requesting a discussion. -My mother was not treated with dignity and respect. She was gaslighted several times blaming her when the problem was not hers to own. - During all of the time when a BEDBUG was found in my mom's room, no one from administration tried to talk to my mom. My mom is not suffering from dementia. Her mind works well, and they did not have the common respect to discuss any of their concerns directly with her. When the BEDBUG was found on November 25th until the Eviction on December 3rd, they kept my mom in isolation in the same room where the BEDBUG was found. No one from administration tried to talk to my mom directly. -The Pointe said it is their "policy" to have family come get the resident if BEDBUGS are found in the facility. This is a ridiculous policy and NO OTHER AGENCY HAS THIS AS THEIR POLICY. -My mom suffered mentally from this experience. She was at the Pointe for just over 3 months and was told she is not wanted and that she was the problem. She is still trying to recover. I can't stress enough the importance of staying away from The Pointe at Meridian. Grace Management is profiting off my mom and others without providing the care they deserve. They say they are assisted living, but do not want those that struggle with mobility and need assistance. The administration staff at The Pointe knows this and should not get the classification of assisted living if they will not provide the care. The stress of moving is very high in all people, but even more significant in the elderly population. My mother had to move 3 times in 4 months! The Pointe at Meridian should be held accountable! We have filed grievances with Adult Protective Services, the Ombudsman and with Disability rights. This has been a travesty for my mom and one she did not deserve.

    BrightStar Care

    BrightStar Care

    2.6
    (5 reviews)

    Working for Brightstar has been one of the most frustrating experiences I've had in caregiving. The…read morebiggest issues are at Prickly and Summerset -- those houses are by far the worst. The house administrators don't do their jobs and leave most of the responsibilities on 18-20-year-olds who barely have proper training or experience with real caregiving. These are residents who deserve experienced, attentive care, and instead the workload gets dumped on young, overwhelmed staff while management stays in the office or disappears. When concerns are voiced or when staff ask for help to protect the residents and themselves, management doesn't listen or try to fix anything. Instead, they jump straight to threats or firing. There's no support, no accountability, and no true leadership -- just blame being pushed down onto the caregivers who are already doing more than they should. Residents deserve real care. Staff deserve proper training, leadership, and respect. Brightstar, especially at Prickly and Summerset, fails at all of that.

    Do not work with Brightstar care! Whether you're an…read moreemployee or a member of the community looking for care for your family please find somewhere else! As far as being an employee I highly suggest you gain experience or use your skills elsewhere! There scheduling team is beyond unprofessional! They never fulfill "bonuses" they cut your checks, constantly schedule outside of availability! Heather is a two faced b*tch As far as care goes! People in the facilities are aggressive, and care often gets put on the back burner! I've seen residents go hours without being cared for and man handled I definitely would not put my loved one in there facility! They never listen to any concerns, they are only worried about making their money! Horrible business, if I could give zero stars I would!

    Grannie on the Move - eldercareplanning - Updated August 2026

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