Countertop was CRACKED from the beginning and Granite Source REFUSES to stand behind their work We ordered custom countertops for a major kitchen remodel. One of the large pieces was installed with a through-and-through crack in one of the corners. It had clearly been "repaired" prior to installation, as the crack was visible, but the piece had somehow been cemented back in place. Granite Source came and buffed it, which obscures the crack from some angles, but they refused to even discount their product despite the obvious defect. Moreover, even though we reported the crack within 24 hours of installation, their owner insinuated that -we- cracked the counter after it was installed. This is clearly impossible because it had already been glued back together and the edges had already been rounded by the installers. Our GC spoke with the owner of Granite Source directly and he refused to yield. Very disappointing outcome reflecting POOR CUSTOMER SUPPORT read more

Responsive, good prices wide selection. They were very easy to work with even though we had a job that went about 3 months longer than expected. read more

Horrible to work with. Buyer beware! I think they need to really tighten up their business practices. Be sure and pay with a credit card incase you have to dispute your purchase/service. Good chance you will. read more

This summer I committed to supporting small business as much as possible for recent kitchen remodel. I started by buying cabinets from a small local cabinet broker that sold me Aurora-made cabinets and shared contact info for Granite Source, Inc. (GSI) as a alternative to the BIG chains for my countertops. I found the GSI sales person moderately helpful, but I knew what I wanted so considered it no problem. My order required two templates due to some changes I made and each one cost me $275-- industry standard? - maybe. Starting to feel some pinch of concern but went with it. Made the required trip to pick out quartz slabs at MSI (wholesaler showroom). A process but still no real issues. Then came installation day! My experience went from B+ to D-. After arriving 3 hours late, (subcontracted) installer raised his voice at me when I raised concerns about range of joint epoxy color used - some were white (good match) some gray (bad match). Almost 4 hours later - work not complete, the overbooked installers left an incomplete job (Friday night) and stated someone else would be in contact next week. Communication was very difficult to say the least no one to talk to at the GSI "home office" - patience. A turn for the better on Saturday. Subcontractor very politely texted me to do anything he could to make it right on color etc. YAY! About 2 hours late again from his stated fix time - no call - just late --he worked another 2 hours on joints and securing backsplash on Saturday (I suppose taxing his profit margin) and deserves some acknowledgment for the effort after gruesome behavior day before. But I did notice he was rather quick out the door before I got a final walk thru - I asked him to wait - Even had him come back in about faucet hole size - Credit to him he hung in there for the most part, so I have less gripes with him - He showed some character and did his "best" on Saturday. Was I a satisfied GSI customer now? Went back to look over work under less pressure after installer speed off. Residue glue left on most surfaces, new seam uneven, dust everywhere due to "polishing" or "grinding" or cutting - industry standard homeowner clean up? I further noticed the backsplash behind oven section was missing and another section was falling off the wall - I mean within 30 minutes of installer departure. HMMM - Is this a fabrication & quality control issue of Granite Source, Inc. ? I have texted photos & description to "Ken". I will repost to this review site as a follow up to confirm whether my "small business commitment" to Granite Source, Inc. was the worst decision I made. I'm looking for the half-full glass here, but I am ill from the volatility of the install. I was raised by small business parents that made an extra effort with every customer to earn that higher price they had to charge, customer loyalty, and referrals. I believe things can and do go wrong as a norm in construction - but quality companies can make wrong - right without a lot of customer pain. Seeing other reviews and outcomes posted - I am very nervous. We will see how this story ends and if there are more stars in the future of Granite Source, Inc. - and I have a lot of contacts. read more

I'm sure these guys are great if everything goes well. But let me tell you, if it doesn't their customer service is terrible. Interestingly enough, they say their "delivery promise is set in stone" and that their "word is their bond: they make good on their promise to deliver a quality product, on time, every time". Well, let me tell you they do not hold up to their promise. I was canceled on 3 times (and hung up on because I told the Jessica in customer service that if they weren't going to show up she should have told me that they weren't going to come and that there is no excuse for canceling on a customer a second time). Then the third time is because there was a quality issue with the stone. So I asked the team and president of the company how they would stand by their word above. Crickets. Nothing. No response. So if you decide to use them, I truly hope things go to plan. But if they don't, their words mean nothing to them. read more

I just had the most frustrating experience with this company and am frankly shocked they're in business. We went to Granite Source because they were the recommended vendor for cabinets and countertops by our basement contractor, Elkstone Basements. Elkstone told us they had some good cabinets with rather limited color and style options that we could order quickly (which is hard to find in post-covid times) and that we should go take a look to make sure we were ok with them. We drove over 40 minutes to their offices and the woman at the front desk told us we couldn't see the cabinets without an appointment. I should've know right then that this company wasn't for me. After basically begging, "we drove 40 minutes. Can we please just take a quick look. It'll take 5 minutes..." she finally relented and let us see the cabinets, which were fine. We made an appointment to come back when we were ready to do the design and select granite. Then the real fun started... Based on our contractor design and cost of the cabinets, the contractor estimated about $1000 in cabinets. But the actual quote for what we thought was the same thing, was $2300. I asked how/why the cost was more than double what our contractor expected and they said the in-stock cabinets were actually MORE expensive than the custom cabinets. So given that the custom cabinets were where that original quote came from we asked if we could see that configuration and quote because we wanted to try to stay on budget. A few days later they sent us the quote for the custom cabinets and it was almost the exact same price but would take 16 weeks. (Didn't they say the in-stock were more expensive?) Obviously something was miscommunicated so I rephrased again: we would like to see the configuration and quote for the cabinets our contractor recommended that was around $1000. A couple of days later, we got an email that said our contractor would discount the cabinets $250. I found this very strange. Why couldn't they answer this question or even explain why they couldn't get us close to our quote? After A LOT of back and forth and A LOT of frustration (I literally sent an email with my 3 top guesses as to what was happening - out of stock? Don't use that vendor anymore? Misquote from the contractor? - and asked if I was getting close) we were eventually able to get an answer: our contractor had not budgeted for as many cabinets as we had ended up with in the design. Eureka!! An answer! I still to this day have NO IDEA why that couldn't have been said in response to the very first email. Yes, we understand that more cabinets cost more money. Fine. Then we get to the granite. We were doing a bar area with some counter seating. The quote we received was a written out version that said 44sqft of granite and some brackets. I said "I'm sorry, I can't really picture what that will look like from that description. Can you send me a drawing?" They said they would have the cabinet people do the drawing and send it the next day. The next day we got a drawing of the cabinets but not the bar area. I also received another email from the granite people again describing the measurements and asking me if it was ok to proceed. Again I said I didn't have a drawing and I couldn't picture it based on measurements alone. They emailed back that they didn't have software to do a drawing. What? Why? How? This was how EVERY communication went with them! Don't even get me started about the epic struggle to get a sample! At every turn it was impossible to get a straight answer and when we did get what seemed like a definitive answer, it somehow changed the next day. I really wanted to just fire them and start over with someone new but my husband didn't want to delay the project and he took over as the go-between so I didn't lose my mind. Weirdest part? When he took over, they made him a drawing!! You can't make this stuff up! I cannot think of another company that has such poor internal and external communication. The closest I can think of is my cell phone provider. Or the cable company (hi, can we offer you this worse and yet more expensive option?) They haven't done the install and I'm seriously terrified of what next level of hell we shall face with these people. I will update the review if it miraculously works out or (the more likely scenario) it gets worse. Save yourself the time, aggravation, and money and find a professional company that can easily provide standard services like clear quotes, samples, and drawings, and who can give clear answers to simple questions. I would not recommend this company to my worst enemy! read more

Do not go to this place!!! Customer service is awful!! Made an appointment online to look at Granite with Julian. When we got there he wasn't even in the office. The receptionist so rude!!! Acted like it was our fault we made an appointment online instead of calling. We had tried calling before booking online, but nobody answered or called us back. After the lady argued with us and basically blamed it on us we ended up walking out. I would never use this company after being treated so poorly!! read more

Dina at Granite Source was wonderful to work with! From beginning to end, she communicated well, helped us understand all of the things we didn't even know we needed to know about and made sure we were aware of all the little "gotchas" that come along with a kitchen renno. We had a wonderful experience! read more

We recently had a quartzite kitchen counter top fabricated and installed by Granite Source in Arvada. Some of the fabricators we spoke with would not work with this material - Granite Source sent their top fabricator to the supplier to inspect our slab - two different times because they rejected the first one we wanted pointing out flaws that would make it sketchy to work with. The install team were very professional and experienced and did a terrific job. The key to the project for us was our salesperson Dina, she is knowledgeable, flexible and has a discerning decorating eye - in short fabulous. read more