We had been very unhappy with our prior property management company, were looking for a change,…read more and happily found North Lake Property Management via Yelp. In a very short time, James and NLPM have proven to be one of the best decisions we have made regarding our property. He is proactive, readily available, creative, and approachable. James approach is hands-on and personal with everyone involved. He creates relationships with the property owner, his local resources, and the guests. It is a refreshing change from our prior management company. We are so pleased and would recommend NLPM without hesitation.

We've been extremely happy with North Lake Property Management. The team is professional,…read moretransparent, and quick to respond to any questions or maintenance requests. They've made owning and managing our property completely stress-free -- everything from tenant screening to regular inspections has been handled with care and attention to detail. I really appreciate how proactive they are in communication and how easy they make the entire process. Highly recommend them to any homeowner looking for a trustworthy partner.

Be aware: your rental can be canceled even if you have signed the rental agreement and paid the…read moreinitial deposit. Here are the facts of what happened to me when I tried to rent a house from Hauserman: ⁃I found a rental property that was suitable for my group, filled out the booking form, signed the rental agreement, and paid the initial payment. ⁃Weeks later, I got an email that said my rental had been canceled, with no indication as to why. ⁃I had to call them and ask what happened. They stated that the owner had decided they wanted to stay there that weekend, so they simply canceled my stay, despite the signed rental agreement. ⁃They were unhelpful in finding an alternative location, offering only another one of their properties that had less bedrooms and a worse location. ⁃I tried to work with them and asked to be transferred to other properties in their portfolio that were suitable for our group and more equivalent to our original rental, but they refused to allow us to transfer to one of those unless I paid the difference, despite Hauserman being the one that canceled our original rental. Just be aware that Hauserman can and will cancel your rental at any point and then basically tell you to pound sand.

Contracted our Tahoe home for the 2023-2024 ski season with Hauserman and our contact at Hauserman…read more(Dana L) has been very challenging to work with. Challenges encountered: No ski lease or future tenants for the season No STR rentals ( not even holiday weekends) Poor communication and follow up Did not submit TOT for our STR until end of January. I would not recommend this property management company. My family and I have been coming to Tahoe for 60 years and I have never had such poor property managers.

Mouse poop in every room! Unsanitary! Disgusting!…read more We told the property manager and they were already aware of a mouse problem in multiple of their cabins, but failed to inform us and inspect the cabin prior to our arrival! They transferred us to a different cabin but that one also had mouse poop in every room, and a large pile in the living room. We even saw a mouse run through the kitchen on our last night. Don't rent from Tahoe Rental Company! Terrible!

I didnt want to leave a bad review, but mgmt left me no choice -- pls reach out to make this right…read more I left behind a small pillow and after the team got the pillow, they agreed to send it back to me for a shipping fee of $15 and a service fee of $25. I thought this was reasonable. However, when they shipped it, they bought a box from USPS that was literally 10x bigger than they needed to; and paid $73 for it, ultimately trying to charge me $100 to ship a small pillow to me. I tried to say i'd pay $50 but they would not have it; even though they agreed the mistake was on their side. These are small dollars, but the lack of mgmt competency is clear.

SPP has the owners and tenants best interest at hand. I feel confident as a property owner that…read morethey will handle my rental with professionalism and care.

From the owner: We are a full property management company. Our different divisions ensure that you are fully…read moresatisfied with our services. Communication is our priority so that as a Tenant and an Owner, you are content at the end of the day with us. We are always working behind the scenes, even after our business hours.

We rented an Airbnb that was managed by Criterion during Covid and it was a disaster…read more Easily the worst experience I've ever had with a rental property. The place was not remotely close to what was advertised. Their mentions of interior design and decor did not match up with the scribbles on walls, chipped and broken furniture, and torn leather chairs that we actually found when we arrived. The worst part was how dirty the property was. They charged a bunch of money for a cleaning fee which would have been fine if the property was actually clean. There were stains on the sheets, bugs, cobwebs, and food on the plates and silverware. Also, a complete lack of communication when Airbnb tried to get in touch with them to resolve the issues. We just ended up going somewhere else. Absolutely terrible. The photos speak for themselves.

Criterion Properties gets 5 stars, no questions asked! I have used them for services like…read morecleaning, on call availability, and referrals to local specialists (like plumbers, electricians, etc). Dave and his team are not only professional, but he is kind and very hard working. Criterion Properties services both of my vacation homes in Tahoe and I have referred them out to a couple others as well. My two homes have had many renters, but still look great. Dave has had to deal with renters locking themselves out, spilling wine on the couch, and losing guest/parking passes, but he's always calm and quick to resolve the situation. He eventually transitioned us to another member of his team, but Brent showed concern for our house as if it was his own. A+ all around. I don't write many Yelp reviews but this is warranted. He and his team are exceptional.

It seems I started way too late to book a summer week at Lake Tahoe. I was also experiencing…read moreextreme sticker shock on the pricing of homes as I wanted the place to be: Lakefront Accepting of two small dogs $500 or less per day rental (i yi yi- right?) I looked all over the place; VRBO, HomeAway, all sorts of websites, past experience, yikes! I was about to give up when I found Wells & Bennett Realtors and Melinda. Melinda is aces with me! Extremely helpful and provides excellent guidance on rentals. We enjoyed the vintage-Tahoe-classic-rustic-cabin experience at Lucky Don's. What a fabulous location! The home is full of interesting ceramics, furniture and photos; we had the first snow of the season- surprise for mid-September- while there and the central heating worked great. Lakefront views: amazing! Thank you for the two kayaks to use, too. Melinda really goes the extra miles to make the trip work. Thank you!

Neglected, poorly maintained, my pregnant wife sat in a chair and it collapsed, and the hot water…read morecouldn't make it through one shower. When I mentioned to the host, they said I complain too much. I don't write reviews often but I encourage others to find an alternative to rent from. Tahoe has too many other wonderful options. I should have noticed all the 1 star reviews before booking, they clearly have a sign of doing bad business.

Do not recommend this company for property mgmt. The property mgr is not a hands on mgr. Property…read moremgr expects the owner to do all the work.

From the owner: Truckee Mountain Vacation Rentals provides Weekend get-a-ways to full time long term rental…read moreproperties in Beautiful Tahoe Donner in Truckee, CA.

Do NOT rent from Collins Property Management. Their agents are dishonest, lack integrity, and the…read moreowner doesn't seem to care. I reached out to them minutes after they listed a rental on Chief Kelly Drive, and followed their application policies. Showing agent Leslie Robbins called me the following morning to let me know I was first in line and would have the first opportunity to see the rental and apply. She also stated that Sunday would be the first opportunity to see it. When I arrived for the appointment on Sunday, Leslie informed me that someone else had already submitted an application. I questioned her multiple times about how it was possible that someone else had already applied when she told me I was first in line and she responded that they just got a new application system and that somehow someone was able to submit an application and they can only process one application at a time, so if that person is approved then the rental is theirs. I called the office and spoke with owner Craig Adachi. I explained the situation and he said he would speak with Leslie to get her take on the situation. He called me back two days later after I'd left another voicemail message. He said Leslie told him that I was second in line and that she showed the property to this other individual on Friday because they were first in line. I again explained to Craig that Leslie told me I was first in line for this property and he said that it was my word against hers and that he believes her. I suppose it is her word against mine. Leslie lied to me and lied to the company's owner. She cheated the system (I'm sure for a friend). How can anyone trust a company like this? I can almost guarantee that I am a more qualified renter than this other individual, so their client (the homeowner) also loses out. What a terrible way to do business. I'm disheartened by the way this was handled, and a bit disappointed in humanity.

Collins property management hooked me up with a very nice and affordable one bedroom apartment in…read moredowntown GV. Craig and Devon went out of their way to accommodate me and get me in the apartment I wanted with little fuss. Super nice people who will go the extra mile for you! If I were a landlord I would want them being the liaison between me and my prospective tenants. I have had bad experiences with another property management company in Grass Valley, so these guys were a breath of fresh air.

It's a pleasure to work with a company that is as committed to excellence as Tahoe Home Management…read more We look forward to continuing this partnership and highly recommend them to any business looking for reliable and outstanding property management services in the Tahoe area.