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Agate Bay Realty

3.5 (62 reviews)
Closed 9:00 am - 5:00 pm

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Services - Agate Bay Realty

Property management

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Cozy winter getaway!!
Susan B.

We have rented vacation properties along the North Shore in Lake Tahoe over the past eight years from many individuals and management companies. When it comes to quality care, attention to our needs and accommodation in our plans, we prefer to partner with Agate Bay Realty. You'll have the confidence your vacation is enjoyable, comfortable, and actually better than advertised.

Dirty towels
Tami T.

We checked in on 05-10-2019 to the Firefly cabin that we booked through AIRBNB but is hosted by Agate property. Checking in was easy enough. When we got to the cabin things got bad. Since you pay a pretty significant deposit for cleaning and damages you would think that things would be clean and working correctly. My wife had to start cleaning before we could get settled. The pubic hair in the washing machine the bathroom sinks the bathtubs and stuck in the dirty towels was pretty disturbing. The dirty cooktop the stained white towels the bathroom sink that doesn't drain the attic access door that hangs open. The description clearly says there's a bedroom with a king bed so we bring our king sheets for the king bed....no king bed so our sheets didn't fit. Had to buy towels because we couldn't use the stained and disgusting ones that were there. Absolutely no privacy....the kitchen and family room are completely open to the whole neighborhood. No way to cover the sliding door that's in the middle of those rooms. Agate property should really check the properties before guests checking in. Review #2 So after my initial review posted I received inappropriate emails and inappropriate comments to my review from Brett at Agate. His original comment was removed after I responded to his emails on yelp. I've read several other horrible reviews about Agate and they all involve Brett. I'm assuming he's the owner of this company. I didn't write the initial review to upset anyone at Agate I wrote it to inform other consumers just like me. At first I was confused by Brett's response but when I started to read other reviews about him I then understood what I was dealing with. He's upset...if Agate is so against people writing their opinions about their properties you would think they would make sure their properties are what they advertise. After being harassed by Brett I contacted AIRBNB who I booked the rental through and informed them of what was happening. I sent them the same photos I posted on yelp and forwarded the emails I received from Brett. AIRBNB was amazing when dealing with our unfortunate situation. Of course Agate property felt the need to lie and say I was inappropriate and a horrible tenant. I paid for the week we stayed at the property up front...we followed all checkin and checkout instructions to a tee never bothered the neighbors didn't have the police called on us and the property was cleaner when we left than when we arrived so I'm confused how I was horrible. It's unfortunate that companies like this lash out at consumers that are only being honest. Shame on Agate . 0 STARS

Gaping holes tied together with wire...

Brett- We followed the instructions for leaving the home as expected, and actually went above and beyond given the state we received it in. I do realize after several interactions with you, and reviewing the snarky responses you've given to other feedback, there will be zero accountability on your end for how the house was represented online, and the actual condition of the place. Code or not, any railing held together by wire because of missing bars, is not safe. You've made it clear you have no interest in hearing the feedback, or trying to be accommodating in any way- not a problem. Just hope other folks don't drop a years worth of vacation savings for something that is seriously misleading, not to mention potentially dangerous. Take care.

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Brett W.

It takes people like us to tolerate people like yourselves.

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Ask the Community - Agate Bay Realty

Review Highlights - Agate Bay Realty

. Working with a nimble team like Brett's made the ease of renting out our cabin a very stress free experience

Mentioned in 15 reviews

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Hauserman Rental Group - Beautiful View, Tahoe City

Hauserman Rental Group

(39 reviews)

Be aware: your rental can be canceled even if you have signed the rental agreement and paid the…read moreinitial deposit. Here are the facts of what happened to me when I tried to rent a house from Hauserman: ⁃I found a rental property that was suitable for my group, filled out the booking form, signed the rental agreement, and paid the initial payment. ⁃Weeks later, I got an email that said my rental had been canceled, with no indication as to why. ⁃I had to call them and ask what happened. They stated that the owner had decided they wanted to stay there that weekend, so they simply canceled my stay, despite the signed rental agreement. ⁃They were unhelpful in finding an alternative location, offering only another one of their properties that had less bedrooms and a worse location. ⁃I tried to work with them and asked to be transferred to other properties in their portfolio that were suitable for our group and more equivalent to our original rental, but they refused to allow us to transfer to one of those unless I paid the difference, despite Hauserman being the one that canceled our original rental. Just be aware that Hauserman can and will cancel your rental at any point and then basically tell you to pound sand.

Contracted our Tahoe home for the 2023-2024 ski season with Hauserman and our contact at Hauserman…read more(Dana L) has been very challenging to work with. Challenges encountered: No ski lease or future tenants for the season No STR rentals ( not even holiday weekends) Poor communication and follow up Did not submit TOT for our STR until end of January. I would not recommend this property management company. My family and I have been coming to Tahoe for 60 years and I have never had such poor property managers.

Tahoe Vacation Rentals

Tahoe Vacation Rentals

(22 reviews)

I have never regretted booking with a rental company before. I booked a place through TVR for the…read morefirst weekend of March via Airbnb for my family and my boyfriend's family to get together. I booked this place in the beginning of February, so I was getting more and more excited as the weeks went on. But suddenly, there was a blizzard warning. I've never had to purchase travel insurance as I've never heard of Tahoe getting a blizzard warning in March, but alas, the Donner Pass had closed and my family and boyfriend's family agreed to reschedule our Airbnb. I requested it to be moved to Easter weekend, but saw my request had been denied. I was told to that there are no changes to any reservation outside of their 30-day cancellation/change window. This is preposterous considering we don't get weather announcements a month in advance. This is the only time signing a contract for an Airbnb has f*cked my family and my boyfriend's family out of $500 each. They make you sign a contract before allowing you to book the place. The weather played a big factor in all of this happening, but it truly really came down to how poorly TVR handled the situation. We were not given any credit to use, no discounts for future bookings, no chance to change our reservation for an even more expensive weekend, and absolutely no refunds even though weather reports advised people to not travel to Tahoe that weekend. Not even an apology for their policies. All I was told was to contact Airbnb for cancellations. They took our $1K and ran with it. I would not recommend TVR to anyone.

They required that I fill out a rental application, costing $30 then never arranged to show me any…read moreproperties. They would not refund the charge.

Vacation Rental Assistance - Ski-in / out at Northstar California, Lake Tahoe Property Management. Managed by Vacation Rental Assistance.

Vacation Rental Assistance

(6 reviews)

We are homeowners in Tahoe Donner and started using VRA property management company last year. The…read moreVRA team is reliable, and responsive, and they provide exceptional customer service. They are also nice people to work with and have been helpful with suggestions to improve our home and guest experience. We trust that they will take care of our home and provide excellent service to guests. They are a vast improvement over our previous property management agency. We are extremely satisfied with their services and highly recommend VRA.

I now live in Tahoe full-time and have used many other local cleaning services for my vacation…read morerental here. My rental is my only source of income so when the cleaners were late or things were broken and not fixed because I was not notified, guests would not have the best experience. I even caught one group of Mexican cleaners putting sheets just in dryer and not even washing them! That's when I started doing all the laundry myself! Unfortunately, some circumstances in my life caused me to not be able to actively manage the rental as I use to. I was in dire need of people who could do more, get the job done, and communicate with me and let me know they hear me when I communicate with them. Finding Vacation rental assistance was a complete miracle for me. Not only are they on top of the cleaning, (and all linens are provided by them and taken off sight for professional laundering) but many smaller maintenance issues as well and making sure the hot tub is cleaned and serviced between every set of guests. Their pricing is extremely fair, and I believe they earn it by keeping me informed of anything needed so I'm consistently receiving 5 star reviews from my guests. Which results in more bookings! I get pictures of any issues noticed after a guest leaves, which takes away a lot of stress! When they heard my beloved dog died, I even received flowers and a card. That's special. The professionalism via pre and post inspection reports, and ability to have a 24 hour on call handy man if you choose really makes owning a vacation rental much less stressful. Thanks to VRA I'm able to focus on my own healing and do more of giving back to my community. They are the most thorough, polite, professional, fair, people I've met in this industry, and I'm really so grateful for their whole team from the top down.

Agate Bay Realty - propertymgmt - Updated May 2026

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