I had a storage unit for 7 years. NEVER had a problem until the new owners came in about 10 months ago. I was on auto-pay thru my bank, sent the 3rd of every month. The new owners changed up to "due on" day to make our automatic bank payments become "past due" and subject to a $50.00 fine on the 3rd, because it was a weekend and the bank paid the next business day. They then kept applying my payments to the past due, making past due penalties. It's an old con game some dishonorable businesses due. THEN they illegally cut off my lock, and sent me a email saying I have to get a lock (I live in another State). When my wife (understandably) got upset with their illegally entering my unit and was going to leave the unit open to whoever wanted to steal our stuff, they refuse now to answer the phone!!! My advise: STAY AWAY UNLESS YOU LOVE DRAMA! read more