A neighbour suggested we make an appointment with Grandawa Dog Groomers in Inala for our puppy. The surrounding area looked a little dodgy, however, I was determined to get my puppy groomed. The groomers looked OK. Clean walls, good stock of food and the man who greeted us seemed nice. The man was wearing 7/8th length cargo shorts with Rivers version of ugly crocs. This should have sent alarm bells already. He asked what we wanted and I said, " just a little bit of a trim to neaten him up". Keep in mind he is naturally a very fluffy little puppy with hair length of approximately 2 and half inches. He said to us, "OK, sure- just leave it up to me".
I got the call to say he was ready to get picked up. I arrived there and to my absolute HORROR, my puppy got shaved and was left with hair length of approximately 8mm. To say I was devastated would be an understatement. I took him from the groomer and sat with my puppy in the car as I let my mum 'talk' to the man. Don't get me wrong, my dog might feel nice and breezy now that it's summer, so it's not that, that I'm angry about. It is the fact we were not informed or asked for permission to go ahead and shave him. Most respectable groomers make sure they discuss the grooming with the owners. Unfortunately, not this one.
From this experience alone, I would not recommend this place purely because the customer service was poor and left me disappointed. read more