I called as a new patient to make an appointment. The woman on the phone was unbelievably cold…read moreand rude. She took my info and said she would have scheduling reach out to me to make an appointment. Normally doctor offices will give you a time frame on how long it will take for someone to get back with you but she would give me no time frame at all. I asked her if it would be a day or a week and she said another office recently closed their doors without notice and they were currently trying to reschedule "thousands" of patients. I asked her if I should be looking for another eye doctor and she repeated that someone would reach out to me and then abruptly hung up in my ear. The rudeness and unprofessionalism of this office is OFF THE CHARTS!

Dr. Boss is amazing. He is an extraordinary doctor and I felt so fortunate to have had the best. He…read moredid excellent work, wonderful care, personal attention and kindness to me before and after my surgery - exceptional! His staff in the Holland office, as well as the Lake Drive Surgical center was outstanding.

I am wildly unimpressed with this facility. The staff is overwhelmed with work and that NEGATIVELY…read moreimpacts the patient care. I have very bad eyes and unfortunately have to come here. I don't have many choices when it comes to retina specialists in the area. Doctor Korot is very knowledgeable, but did not spend a lot of time with me. This was hard as a patient. I get other patients might have more urgent needs, but if I waited over two hours to see you because my retina is detaching, I'd appreciate better "bedside manner." Annual check ups matter too!!! If I could get a referral to a different doctor, I would change offices. Second reason I do not recommend this office: my appointments have been canceled last minute, and rescheduling is damn near impossible. I can never get anyone on the phone! The folks who do take calls don't work in the office and have to leave a note with the office. It took over five times for me to call and leave a message to get a returned call! Again very frustrating from the patient side. Finally, paying a bill is more difficult than it should be. You get the bill in the mail with a number to call. But guess what? The operators say the office is busy and they'll "call you back." I'm not sure what else can be done, aside from going into the office to pay my bill. I would argue that you have to go to the office to schedule and pay bills in person because the phone and email do not seem to work. Please do better, retina specialists of Michigan. You can hire more people to help with admin work, this might actually help patients.

Doctors are the best, wonderful, can do painless eye injections. But when it comes to attempting to…read morepay the bill, it is a nightmare. If the doctors were not so good I would leave this practice. Who would imagine paying a bill would be difficult? Paying online was supposed to work but it did not. When calling, first you get an artificial assistant that frankly I first thought was a real person who did not know how to listen, but no, it was AI. Eventually I got a real person who said I would be called back by a biller. Never happened. I called at least 3 times. I don't drive but I may have to get a ride and go there in person to pay my bill. I am so frustrated.

I went to SVS Vision for a routine eye exam. Imagine my surprise when they found cataracts. They…read moresent me to Restoration Eye. So glad that they did. Fro the beginning of treatment until my last visit I received excellent care. I was first treated for dry eye and then had another type of presurgery treatment in both eyes. I had Lasik surgery years ago so I opted to get what was probably the best option for me was the LAL lenses! Both Dr Trevor who did the surgery and Dr Felicia who did the final adjustments and lockin were great. They explained everything and were kind and caring. I was told that I might need reading glassesbut I reading is not a problem. My huusband will need cataract surgery in the future and he plans on seeing restortion Eye.

To be honest, I don't even know where to begin on this one. 1 star is far too generous. However,…read morethe front receptionist, Emily is fantastic and was of the nicest medical receptionists I've encountered so I'm excusing her from this review. I was referred here after a routine visit at a SVS vision as a possible glaucoma suspect. My doctor wasn't concerned due to my young age and zero family history of this but wanted to do his due diligence which I appreciate. Upon looking into this office I saw that it was brand new and thought it kind of strange on SVS's end to refer me to a very brand new practice yet but alas. The day of the appointment, Emily, the receptionist, ran all the testing on me. In the middle of one of the tests, Dr. Trevor Smith came in to "assist" Emily and not once did he introduce himself or say anything to me. The testing of my eyes took all of 15 minutes if that. I was then taken to another room and waited for the doctor. He came in the room and this is where it all went downhill. I don't expect doctors to be overly warm and fuzzy by any means but I do expect at least an ounce of acceptable bedside manner which this man had absolutely ZERO. He was aloof, smug and cold for the entirety of it. He said some vague things about my eyes, gave me a nonverbal diagnosis (I had to prompt him to even tell me what he was trying to say, to which he nodded his head yes in response to my question. At this point I'm clearly upset (who wouldn't be?) I sat there crying while this man stared at me like I was an alien. No sympathy, no understanding, nothing. Just pushes me off to the front desk receptionist who I'm positive heard the entire exchange because the door was left open the entire time (so unprofessional). Who doesn't close the door when discussing patient health information? If there had been ANYBODY sitting in that waiting room, (now I see why there wasn't!) they would've heard all of it. The entire exchange felt surreal due to how rushed and wildly uncomfortable it was from beginning to end to be honest. When I left that day, I was disturbed, extremely upset and honestly a little traumatized after the entire experience. I've never left a doctors office feeling so confused and skeptical and my skepticism is ultimately what saved me in the end. ALWAYS get a second and third opinion if something doesn't feel right. After taking some time to process and discussing it with family and friends I realized how many red flags were raised throughout that appointment and that my gut instinct did not feel right about the swift diagnosis without a FULL panel of thorough testing. And let me tell you, THANK GOD I trusted my feelings and advocated for myself before returning to that doctor or doing any of the "treatments" he pushed on me. I decided to immediately pursue a doctor who was a highly esteemed specialist in glaucoma (go to a specialist, it matters) and has been treating patients for decades. Sure enough, my eyes are perfectly healthy after doing 3 and a half hours of testing (compared to 15 minutes) with an eye doctor who is not only competent but understands how to speak to patients and doesn't give vague, unspecified diagnoses without even bothering to do a FULL panel of testing. Not 15 minutes. I went on to get a THIRD AND FOURTH opinion just in case, and lo and behold, my eyes including pressures, retinal imaging etc, the whole 9 yards, are FINE. A good doctor will know what to check for and how to compare data to make a truly informed and educated diagnosis. Everyone that I told about my experience, including the different doctors I saw were absolutely BAFFLED by my experience here. Really makes me wonder if SVS vision or this "practice" makes a commission off of getting patients referred here. This place has scam written all over it. DO NOT GO HERE.

Friendly staff in a new location…read more Dr. Moleski merged his practice and left the location he had been in for 24 years. I feel like I get thorough and expert care when I come here. Would recommend them to others.

Doctors are great, but the admin and operations leave much to be desired. I've been a patient for…read moreyears with my family, and every time one of us comes in (recently within weeks of one another) there is a huge issue finding our great VSP insurance info (seriously -- we have a great vision plan). I called ahead to prevent any trouble when my son went by himself--yet, he left without a prescription for his new glasses and they had turned him away not able to find insurance info. I had called ahead THAT DAY. Now I'm am trying to obtain a copy of said Rx so he can get glasses elsewhere. It's been a week since Person A said she put it in the mail. Today Person B said the Rx can't be sent yet because it's not signed by the doctor... it's time to move on, unfortunately.

I recently purchased lenses and after less than 90 days see scratches. When I made an appointment…read moreto have them checked they said they would look into any defect in their work. I was told since I did not purchase insurance they only cover their work for 60 days. I have worn glasses for over 40 years and when I have to spend several hundreds of dollars on them I take good care of them. When a business asks you to pay for insurance to cover their own work I believe that to be an extremely poor business model. If their scratch resistant coating will not last more than 60 days I believe that to be a defect but yet they will not replace my lenses. Again, I have only had these lenses less than 90 days. I will be looking for a new place to do business.

They are friendly and always professional. They worked me in when I experienced a eye problem…read more Would definitely recommend them!

They gave me a thorough exam. There was a very short waiting time in the waiting room, and my…read moredoctor was excellent.

From the owner: Grand Rapids Ophthalmology is the largest fully-integrated eye care medical group in the region. We…read moreoffer a full suite of eye care services from routine eye exams, contact lenses, and glasses to the most advanced medical and surgical treatments such as LASIK, cataract, cornea, retina, glaucoma, oculoplastics, pediatric, and both cosmetic and reconstructive eyelid surgery.

They have great doctors. Extremely knowledgable and helpful. Highly rated on other websites as…read moreindividual doctors. I highly recommend going to them. They work with most insurance companies too.

I have been going to Paragon Ophthalmology for a number of years. I have always been very happy…read morewith the treatment I have received from them. I recently had cataract surgery on both eyes (the Covid-19 pandemic was beginning to spread). Everything was closing, including the surgery center in Portage. I was the last patient for more than 2 months. That meant my second eye surgery was cancelled. However, I was able to contact them if I needed to and get answers to any questions during that time. Dr. Joseph Doe had done my husband's cataract surgery and he has been very happy with the results. When the surgery center reopened, I was contacted immediately for my second cataract surgery. I am now on my third day after surgery. I have been back to be checked to make sure everything is healing properly. I am THRILLED with my 20/20 vision! Only inexpensive reading glasses required! Dr. Joseph Doe is friendly, kind, and reassuring as is everyone in that office! I'm 79 years old. I have NEVER SEEN BETTER IN MY LIFE! I highly recommend these folks.

Wasn't notified of upcoming appointment because they had the wrong number for us. Which pushed a…read moremuch needed appointment further back. Thought they would squeeze us in since it was their fault but they did not. Wait another month and goodbye! So disappointed!

Very Organized & Efficient. Dr. Higgens removed cataract's from both eyes 20 years ago. I return…read moreevery year for a check.

My wife and l feel well cared for and are treated with kindness and respect. Throughout our visit,…read moreeveryone was super nice and also answered our questions. When we were shopping for frames, we didn't feel pressured at all and they were upfront with costs, so there was no surprises at the end. Overall, I'm really glad I chose to go to Lifetime Eyecare and I'd recommend them to anyone who wants an eye doctor that makes them feel listened to, feel like an individual customer (and not just a number), and the comfort in knowing you're in good hands with a great doctor and staff!

Everything went well. The tech who saw me first was super kind and easy to talk to. Dr. Smith was…read moreincredibly informative and supportive during my exam. He referred me to an eye surgeon to fix my ptosis ( I've been asking for help for this for over 20 years). Highly recommended!

This place was AMAZING! I'm from Lansing and was a little nervous at first going somewhere for…read morelasik surgery that wasn't near me or recommended to me by my eye doctor, but they did a phenomenal job! I was also skeptical because I was paying for the surgery through a groupon... but the whole thing was legit! I had no complications and all the nurses and doctors were very nice, especially Stephanie who I believe was an office manager. From one skeptical person to another, you have no need to be worried, this is legit, professional, and a steal when it comes to the prices of Lasik surgery!

I am writing to formally complain about the unacceptable service and lack of professional conduct I…read moreexperienced during my recent attempts to secure a medical consultation. On August 16, 2026, I scheduled a virtual consultation for 1:30 PM. I was not informed beforehand that a specific Microsoft application was required. Here is the first issues, this company never informed the customer that a certain microsoft video app is needed for the virtual consultation, you dont find this out until you attempt to have the consultation. So instead of a video consultation I called the company for a phone consultation When I called for assistance, I was placed on an extended hold before being connected to a non-medical representative who was unable to answer my medical questions. There were many medical questions that he could not answer because he was not a doctor therefore he had no knowledge about. I specifically requested to speak with a doctor and was scheduled for a follow-up appointment at 3:00 PM the next day. On the morning of August 17, at 9:17 AM I called to confirm that I would be speaking with a actial physician. The rep confirmed that I would indeed be speaking to an actual doctor at 3:00 PM later today. I then asked would the company call me or should I call. I was told that I would receive a call at 3:00 PM. Despite this confirmation, I received no call at the scheduled time. When I followed up at 3:15 PM, I was again placed on a long hold. This rep looked at the notes in their system and confirmed that I was indeed scheduled to speak with an actual doctor. I then asked him if he was going to find an actual doctor. He then put me on hold, which lasted about 15 minutes. When he returned all he can do was apologize because he could not find an actual doctor or anyone for that matter for the second scheduled consultation. I then hung up the phone. Shortly after hanging up, I received a call from a representative who was rude and unprofessional, yet still not the medical professional I had been promised. The lack of coordination and failure to provide access to a qualified doctor is deeply concerning, especially given that this consultation pertains to a surgical procedure involving my eyesight. I expect a higher standard of transparency and reliability from a medical provider. I look forward to your prompt response regarding how you intend to address these systemic failures. Please post your respone to my complaint and do not ask me to contact you privately!