We had a pleasant stay at the Grand Hotel Imperiale, we were in the building closest to the pool/lake with a fantastic view, and small balcony. The the room was very nice with the exception, the air conditioning didn't work. We called the front desk and they sent a repairman the following day. We were later informed the guest in the room next to us had the same experience with our room and then they move them next-door. We felt tricked, because they still gave us the room knowing the AC didn't work and the first night, first day 1.5 days/night was extremely hot (to the extent at 2 AM we had to move to another room to sleep and then move back in the morning). Important note, if the AC does work, the front desk controls the AC temperature ! If you want your room cooler, call the front desk and ask them to turn it down (no they won't continually turn it down so you may need to call them a few times throughout your stay).
Regarding the Ristorante Imperiale, how can I politely say, terrible ! Zero stars 0! The location is wonderful lakefront, but the food is Not. We made reservations, well in advance, three months before, specifically requesting a Lakefront view, they were going to see us in the back with no view whatsoever. The manager was no help, he's a lot of talk but that's about it. After a few exchanges and showing him the email sent 3 months prior, they seated us it in a beautiful table Lake side. Although, the service was not good at all. We ordered their special ravioli with lobster, it was not good. The appetizers, again not good and they were served on a bed of corn nuts. The corn nuts were good. Lol! Sadly i cannot have recommend the restaurant, not the food or the service. There's so many better choices, most restaurants were fantastic. read more