SCAM
DO NOT BUY TICKETS FROM THIS COMPANY
I booked a guided tour of the Alhambra palace in Granada and paid a premium, because I wanted to visit in the morning, so booked a 10am tour because this suited me perfectly. I had other plans for the afternoon.
I received a message from Granavision the evening before my tour, informing me my tour had been moved to 2pm. This is not what I wanted, however as I was in Granada for a very short time, I decided to change my afternoon plans and made my way to the Alhambra for 2pm. On arrival I was informed I had been booked onto a Spanish speaking tour, despite booking an English speaking tour. I was the only English speaking person in the office, so clearly there were no plans for an English speaking tour.
Granavision offered me the use of an audioguide, instead of a guided tour, and as I was leaving Granada the next morning I felt I had no other choice. Clearly this was a much less expensive option, and I was told I would be able to claim for a refund for the difference. This was not true, because of Granavision's cancellation policy - apparently the policy applies if they cancel the tour themselves - HOW DISHONOURABLE AND DECEITFUL.
I paid more than 2.5 times the value of an entrance ticket to Alhambra so that I could guide myself around, using my own headphones and a very basic, unreliable audioguide.
As other reviewers have mentioned, Granavision use third party agents and then blame them for any issues.
Granavision have behaved in a very unprofessional manner and it is clear to me, in retrospect, they have a well-rehearsed way of lying to customers. Selling tours you do not run is FRAUD.
AVOID - Look at other 1 star reviews read more
