ARC Locksmith in Tacoma is one of those rare gems…read more First off, if you use the "get quote" button on Yelp, it will call EVERY Locksmith in town so be dang careful. Even so, ARC replied to me very first. From the moment I reached out, everything was on point. Artem got back to me right away, kept me updated, and showed up exactly when he said he would. Friendly. Not just polite in the "business sense," but genuinely kind and approachable. He treats you like a person, not just a job ticket. No hidden fees, no surprise charges. Everything was laid out before he even started. That kind of transparency builds enormous trust. He even gave me advice for my broken Chevy G20 van window. I like inside info about what techs are good for other services--especially if HE is this good. You can tell he knows locks inside and out. The job was done efficiently and correctly the first time. What impressed me most was the advice he gave me on how to avoid problems in the future and even ways to save money. Most people just do the job and leave--he actually cares enough to set you up for success long-term. He even gave me free advice on my front door knob (which wasn't the Pathfinder with the FOB key problem I originally called him for). Great communication too. He explained everything in a way that was easy to understand, so I felt confident about what was being done. The whole experience left me impressed--not only did my problem get solved quickly, but I also walked away knowing I had a trustworthy locksmith I can rely on for years to come. In a world where it's hard to find businesses that are professional, honest, and genuinely care about their customers, ARC Locksmith stands out in a big way. If you live in Tacoma (or in the PugetSound area, I'm in Auburn) and ever need a locksmith, do yourself a favor: call ARC Locksmith first. This is the kind of American small business that deserves all the recognition and support. This is my go-to locksmith from here on out. I also gave him a phatty tip for just being cool and saving me an hour of wait around and find out time. Many Thank you's Artem!

I can get into my house now! Artem was on call/text and got it done- he drove right to me!…read more He completely replaced a door handle and misaligned door frame latch, he fixed a lock/doorknob combo to my garage, and he even duplicated my car key (has a computer chip) for 1/3 the cost of the dealership. This was all basically same day, completely changed the trajectory of my week! Best part is Artem was friendly, timely, and responsive. He did this all from his car. I gave him my address and time and he took care of the rest. This is exactly the service and result I need. Best part, he was Very affordable and even fixed something's for free. Yeah, I have a guy now. I full heartedly recommend ARC locksmith!

David is a champion!…read more I lost my car keys and was locked out of my car at the airport. David gave me a reasonable price and unlocked my car and gave me a new key without any issues. I recommend his top notch service to anybody! Will definitely be in touch with David for future needs.

Hired The Key Guy to rekey several door locks on our home, are pleased with the results and highly…read morerecommend his services. Prompt response, professional and efficient. After that we opted to also install a digital keypad which he ordered and returned to install that too.

Please don't ever use this company! They came to my home and damaged my door. After I sent photos…read moreof the damage they claimed that I was lying about the damage. I requested a full refund after being called a liar. Stay away from these jerks. I wish I could post a photo for your review.

Auburn Safe & Lock provides top-tier service. Victor is skilled, trustworthy, and clearly makes…read morecustomer satisfaction a priority. Thorough work, great attention to detail, and made sure everything was handled carefully and correctly without rushing the process. Good things are worth waiting for. Will definitely be calling again for future needs.

Had this guy make a key for a car I just bought. Didnt work, he said he programmed it, he didnt…read more But he still took the money. Called him, gave him the opportunity to make it right. He refused, instead gave me the run around again. Dont trust this guy.

Brian was amazing!! He showed up about 20 mins after I called, his price was very reasonable and he…read moreeven offered to make me a copy of my key for an additional charge (which was also very reasonable) I got quotes from two other companies and they are more and longer wait times. Thank you so much Brian ! You saved the day!

I can't say anything better about this guy. I'll never call anyone else ever again. I've had so…read moremany horrible experiences with locksmiths which is very typical sadly. He is the exception by far. The quality of service and value reminds me of small town service 40 years ago. He's always not charging me for things he should be charging me for. He goes above and beyond the job. Not to mention his prices are crazy cheap. He must not realize what everyone else charges.

Had four locks re-keyed and picked into my shed. Technician was on time and did great work!read more

Our front door lock stopped working so my husband called around to get a locksmith come fix it and…read moreI'm so happy Puget Sound Locksmiths was able to come help us. We contacted them a day or two ago and the person (sorry didn't catch his name!) arrived at the scheduled time. We did a quick walkthrough of the doors and then he got to work and was in and out in 30 mins. I appreciated that he was able to explain what he was doing and I had a couple of questions that he was able to answer. Super kind and thorough! Just a tip- it's a little cheaper if you pay with cash. I was a little short so I used card to pay. Would recommend

I have called this place twice now called yesterday to get a key fob for our car talked to somebody…read morenot sure who but said I will get hold of the guy who does this work and have him call you to schedule the work, will here it is once again the next day no call back, I mentioned we were coming from out of town he said you will have to leave the car it could take most of the day, After several hours of waiting I call the dealer in Tacoma will take it in Monday they it would only take about 1 1 1/2 hours at most, not very good customer service,

I went in to get replacement keys for my car because this place was recommended to me. Went in and…read moreRandy helped me. He starts programming my keys and then comes and gets me because the door latch broke after he used the new key, ( I took my car in just a couple of days ago to a mechanic to have a full check up and he used our key and had no problem.) I come out and he had taken my door apart and told me which part he broke and said he would charge me $238 for labor to install the new part. Also, I would have to go to the car dealership and buy said part. So he broke my door and gave me a quote on how much it to cost to install. After I came home we called and spoke to him again and he said he didn't break it and that it is our responsibility to fix it. But that he can still install the new part for $238. He gave me no warning when I went in there that this is something that could happen. If he had told me that I would've said thank you for your time and I would've left the store. I left a message with the store manager but have yet to hear back from him.