It's now called ACE Hardware. I loved Delano True Value and was a customer for literally decades…read morebut I will not go to Delano ACE again. They've turned into a big box store where the customer is apparently always wrong and suspected of criminal activity or something. I rented a carpet cleaner and it took over 30 minutes for customer service to write up the rental agreement. There was no line it just took so long to write up the paperwork. I was patient. He tried finding a machine that was clean and each machine he grabbed he said was dirty, I said, 'That's okay, I don't mind if it's dirty. My dirt is gonna run through it, too anyway." I let it go, no big deal. (All of machines were there) This was a Saturday morning when I came in to rent. I asked the salesman what time did they open the next day, which was going to be Sunday and he told me 8:00am. I said, "Perfect I will drop it off before church tomorrow." I came in the next morning at 8:00 and they were closed and store sign said they opened at 9:00 am. I didn't think to check the storefront sign the day before since the salesman said they opened at 8:00 am. I didn't think I needed to double check what I was told. Now I had a choice, I either waited there until 9:00 and skipped church or come with the machine right after church. I decided to go to church and come in right afterwards. A lady greeted me and even though I cleaned the inside of the machine she found dirt and hair on the wheels and was going to charge me and extra $40. I was dumbfounded. Never did I expect to stand there while she inspected the machine. True Value never did that. You just dropped it off and they waved at you like you were best friends. Now they inspect the machine like you're a bad customer and the culprit of a crime. She took a cleaner from behind the counter and some paper towels and brought the machine outside and started spraying and wiping the machine while she scolded me from bringing in a dirty machine and her boss was going to be mad at her for helping me avoid the $40 extra charge by cleaning it for me. I happily grabbed the spray and a towel pitched in the rid the carpet cleaner of my dirt and filth (right on the front step of the store while people walked in and out). I told her the salesman couldn't find a clean machine the day before and I took a dirty one because I don't expect it to be pristine. She ignored me because I am a criminal not a customer. I also mentioned that I was told the store opened at 8:00 am and I was there at 8:00 but found out store opened at 9:00 and that's why I am late because I didn't want to miss church. She also ignored me. She kept repeating herself that if her boss saw her helping me, she was going to be in trouble. She was really sticking her neck out for me. I mean it didn't take me long to realize that this poor lady after all she was aiding and abetting a stinking small town crime. I sure hope she got off with a warning. A day or so later, I checked my bank account and she charged me for a 2-day rental. The paperwork she returned to me did not say she was charging me another day. ACE is just another big box rental store. Does not care about the customer. I will be going to Mound True Value instead. Delano True Value would have never done any of that. True Value was not slow, misguiding customer, or eager to catch the customer in wrongdoing. Also I just remembered, a year ago I had to rent a cleaner from the local Delano Rental (True Value had theirs all rented already) and I asked them about returning rental on Sunday and I told them the timing doesn't work because I go to church and they said bring it in after church, we won't charge you another day and guess what, they didn't. I do not recommend renting from Delano ACE. I will rent and purchase elsewhere.

I live that we have a local hardware store in town! Yes I might pay a little bit more but I know…read moreI'm supporting a local business owner and it's much more convenient then driving 20 minutes to a big box store! They are always friendly and helpful! Grateful to have this in town for sure plus they have all the stuff I need for grilling and yard maintenance along with always being stocked!

We would often go to the Navarre True Value when we lived in the area. The service was always great…read moreand the store usually had what we needed in stock. Like another review stated you can get a foot of rope at this store if that's what you need. The value of that cannot be understated.

pretty disappointed. I tried to return a can of spray paint I had purchased. The paint was 90%…read morefull when the air pressure stopped. I tried to exchange but the manager stated they have a 30 day return policy which is reasonable if i just did not want the product anymore but this product was clearly defective. He again just stated it was outside the return policy. I found this very surprising, i would think they would jump at the chance to exchange it and notify the supplier. Not at all what i expected. I have been a great customer to boot, even bought their most expensive grill they sell, not anymore.

Just moved to the area from California and I'm truly impressed with the customer service that this…read morefacility has. Staff members were ready to help when I needed it.

Friendly people make this a great place to give your business. One star deduction because I needed…read morea Keychain and their display was almost completely empty

So glad this place is close to home. I know I can always rely on them! Friendly service every time…read moreI'm there. Beats going to a big box that I'll avoid if I can!

This has been my local go-to store for years. Yes, I shop Home Depot and Menards, but they are 20…read moremin. away. The convenience and service is excellent, most of the time they have what I need, and the price isn't significantly more. Nick R

Great small town hardware store. Has what you need from ice melt to nails, decent prices and a…read moregreat friendly staff to help you out when you need assistance.

This team will help you with any project... Big or small. They give great advice and help solve…read morewhatever project you are working on. A kind, talented team. You can still buy one of that needed item instead of an entire pack. Thankful for this marvelous service in our community.

Great customer relations and great prices. Have a variety of products and services at the customers…read moredisposal. Very hard to beat customer service and prices. Would recommend strongly.

Came in looking for a specific cabinet piece for a kitchen drawer. I didn't expect them to have it,…read morebut was hoping they could help me Jimmy rig something up. The gent helping me was an old contractor and knew exactly what we needed to do. So instead of me ordering a specialty piece online for $60 we made something out of scrap metal for $7 that works perfectly. This is why you go here instead of Home Depot

I like going to smaller hardware stores because you can find people who can help you and really…read moreknow what they're doing. They were very helpful.

Love the new owners, John & Melissa. They are helpful & very personable. The store is clean &…read moreuncluttered. Also, tons of new items including deluxe chocolates & a selection of Schwan's ice cream! That's right... at the hardware store! Shop local. You'll be glad you did

Best customer service experience ever. Helpful, accommodating, courteous, informative salesperson…read moreJeff. A pleasure to work with!